What can I do with Trustpilot inside AppFollow?

Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack.

How do I connect my Trustpilot account?

Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace.

Can I reply to Trustpilot reviews directly from AppFollow?

Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status.

How does this differ from using Trustpilot alone?

AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools.

How to search Trustpilot reviews?

Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up.

Can companies remove bad Trustpilot reviews?

No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow.

How do I download all Trustpilot reviews?

Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis.

Compare AppFollow to Appreviewbot

Yes, once the notification stops being the end of the job. AppReviewBot gets a new review in front of your team fast, across more chat tools than anyone else in this comparison. AppFollow handles what happens after that.

Auto-tagging rules, semantic categories built for app reviews, AI replies grounded in your help docs, approval queues, reply effect tracking, secondary stores, and ASO in the same subscription. Both platforms include unlimited team members, so seats are genuinely not the deciding factor here.

Features	AppFollow	AppReviewBot
Reply from inside the tool Write and send a reply that reaches the store without opening the console yourself	✓	Limited Deep links to the store console; in-Slack reply marked coming soon
AI replies Draft replies in your brand voice, grounded in your own docs and FAQs	✓	Limited Marked coming soon on lower tiers
Auto-reply with customizable rules Rule-based auto-replies for repetitive reviews, with an optional approval queue	✓	Limited Unlimited auto replies marked coming soon
Reply templates and rephrasing Saved replies with variables, and AI rephrasing so repeat answers do not read identically	✓	✗ No template system
AI semantic tagging and taxonomy Classify reviews against a structured taxonomy of bugs, monetization, user feedback, and concerns	✓ 30+ pre-built categories	Limited Sentiment analysis only; no semantic tagging
Manual and auto-tagging rules Your own tags, plus rules that apply them automatically every 10 minutes across untagged reviews	✓	✗
Automated Report a Concern Flag spam, offensive, and fraudulent reviews to the stores at scale	✓	✗
Reply effect tracking Count the rating updates that followed a reply, within a 3-month window	✓	✗
Agent and automation performance Reply time, CSAT, and tags applied, broken down per person and per automation rule	✓	✗
Executive reports and dashboards Custom dashboards and presentation-ready PDF exports for stakeholders	✓	Limited Scheduled email reports and Excel export
Secondary store coverage Galaxy Store, Huawei AppGallery, Amazon Appstore, Microsoft Store, and Trustpilot	✓	✗ App Store and Google Play only
Helpdesk routing Send reviews to Zendesk, Salesforce, Helpshift, Intercom, Front, and Help Scout	✓	Limited Zendesk marked coming soon; no Salesforce, Helpshift, or Intercom
ASO and keyword work Keyword discovery, category rankings, featuring monitoring, and competitor benchmarking	✓ 45M+ keyword database	✗ No ASO tools
Anomaly detection and smart alerts Catch rating drops and spikes in negative reviews rather than being pinged for every single one	✓	✓ Review anomaly alerts
Enterprise security ISO 27001, SSO, role-based access controls, and a 99.5% uptime SLA	✓	Limited SSO is a paid add-on; no ISO 27001 or public SLA
MCP server for AI assistants Query live data from Claude, ChatGPT, Gemini, Perplexity, or Codex without opening a dashboard. Both platforms ship one	✓ Google OAuth or SSO; reviews, ratings and ASO data	✓ Listed on higher tiers
Packaged AI workflows Ready-made analyst workflows that return the same report shape every time, run as slash commands	✓ /feedback-analysis and /aso-analysis, open source	Not publicly stated
Unlimited team members Add everyone who needs access without per-seat charges. Both platforms do this	✓ Unlimited on every plan	✓ Unlimited on every paid plan
Chat platform coverage Where new reviews can be piped for the team to see	Slack and MS Teams	✓ Slack, Teams, Discord, Mattermost, Webex, Zoho Cliq
Entry price and free plan Cheapest paid tier, and whether you can start without paying	From $19/mo Free plan + 10-day trial; Essential $179/mo	From $19/mo 5 apps; Business $99/mo. 14-day trial, no free plan

	AppFollow	AppReviewBot
Users / seats	Unlimited on every plan	Unlimited on every paid plan
Starting price	From $19/mo Essential $179/mo	From $19/mo 5 apps; Business $99/mo
Free plan and trial	✓ Free plan + 10-day trial, no credit card	14-day trial, no credit card No free plan

"We chose AppFollow over Appbot for superior support, advanced integrations, and a scalable cost model."

Player Support at Rollic Games

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."

Customer Support Team at G5 Entertainment

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time."

Miyuki Barsk, Mobile Products Customer Support Lead at Opera

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."

Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."

Lauren Wade, Head of Community Management at Kolibri Games

AppReviewBot pipes new reviews into your chat tool the moment they land, and it is good at that. Replying still happens in the store console through a deep link. AppFollow keeps the review, the tag, the reply, and the reporting in one place, and adds ASO work in the same subscription.

They start at the same number. Both open at $19 a month, and both include unlimited team members on paid plans. AppReviewBot tops out at $99 for 50 apps, so for pure review monitoring it stays cheaper. AppFollow costs more because tagging, automation, reporting, and ASO come with it.

Not yet. AI replies, unlimited auto replies, and replying directly from Slack or Zendesk are all marked coming soon on their pricing page. Today you get a deep link that opens the review in App Store Connect or Play Console. AppFollow runs auto-reply rules with an approval queue and pushes the reply to the store.

Both ship an MCP server, so this one is close. AppReviewBot lists MCP access on its higher tiers. AppFollow signs in with Google OAuth or SSO, covers reviews, ratings, and ASO data, and bundles ready-made workflows like /feedback-analysis that return the same report shape every run.

Yes. Slack, Microsoft Teams, Discord, Mattermost, Webex, and Zoho Cliq are all supported, against Slack and MS Teams on AppFollow. If your team lives in Discord or Mattermost and you only want notifications, that is a fair reason to pick them.

AppReviewBot covers the App Store and Google Play across every country. AppFollow adds Amazon Appstore, Galaxy Store, Huawei AppGallery, Microsoft Store, and Trustpilot in the same feed, which matters if you ship beyond the two big stores.

AppFollow, once review volume outgrows a notification feed and somebody needs to tag, reply, and report on it. If all you want is new reviews appearing in Slack, AppReviewBot already does that and costs less. Appbot suits lightweight analytics, and Appfigures fits affordable reporting.