What can I do with Trustpilot inside AppFollow?

Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack.

How do I connect my Trustpilot account?

Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace.

Can I reply to Trustpilot reviews directly from AppFollow?

Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status.

How does this differ from using Trustpilot alone?

AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools.

How to search Trustpilot reviews?

Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up.

Can companies remove bad Trustpilot reviews?

No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow.

How do I download all Trustpilot reviews?

Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis.

Compare AppFollow to Appbot

Features	AppFollow	Appbot
Review analysis
AI summary & semantic analysis Get instant AI-powered summaries of all your reviews, semantic phrase analysis, and custom AI tags to understand user sentiment and feature requests at a glance	✓	✗
Analyze app reviews with AI & automation Automatically tag reviews with AI semantic analysis, monitor feedback trends over time, and summarize thousands of reviews in one click with AI-powered insights	✓	Limited
Phrase analysis Monitor specific phrases or words from reviews to catch emerging trends, recurring issues, or feature requests as they arise	✓	✓
Unified cross-platform feed with AI summary View all your reviews from App Store, Google Play, and other platforms in one intelligent feed with AI-generated summaries and cross-platform sentiment comparison	✓	Partial
Anomaly detection & smart alerts Automatically detect unusual spikes in negative reviews, rating drops, or emerging issues with intelligent alerts that help you respond before problems escalate	✓	✗
Review responses
Reply to reviews with AI & automation Reply at scale with a consistent brand voice using templates, AI suggestions, custom prompts, knowledge base support, and automation (with optional manual approval)	✓	✓
Reviews translation Automatically translate reviews and replies into any language to understand and respond to your global user base without multilingual staff	✓	✓
Saved views & presets Create and save custom filtered views of your review feed for quick access to the segments that matter most to your team	✓	✗
Knowledge base support for AI replies Train AI with your own documentation, FAQs, and support content to provide accurate, contextually relevant responses that match your product knowledge	✓	✗
AI agentic mode (autonomous agent) Let AI autonomously handle review responses end-to-end with intelligent decision-making, learning from your brand voice, and adapting to user sentiment	Coming 2026	✗
Template rephrasing & translation AI automatically rephrases your templates to avoid repetitive responses and translates them to match the user's language for personalized communication	✓	✗
Auto-reply with customizable rules Automate customer service for repetitive reviews or simple comments with rule-based auto-replies, so you can focus on higher-priority tasks	✓	✓
Automated Report a Concern Automatically flag and report spam, offensive, or fraudulent reviews at scale	✓	✗
Review tagging & categorization
Manual tags Create and apply your own custom tags to organize reviews by topic, feature, or any category relevant to your workflow	✓	✓
Auto-tags with custom rules Set up rule-based automation to instantly categorize incoming reviews by sentiment, keywords, rating, or other filters without manual effort	✓	Limited
AI semantic tags AI automatically identifies topics, sentiment, and themes in reviews using semantic understanding, going beyond simple keyword matching	✓	✗
Custom AI semantic tags Create your own AI-powered tag categories that automatically classify reviews based on your specific business needs and product features	✓	✗
Reporting & performance tracking
Executive reports & automation performance Generate executive-ready reports with PDF export, track agent and automation performance, and measure the ROI of your review management efforts	✓	✗
Agent performance reports Track individual agent productivity, response times, and quality metrics to optimize your support team's performance	✓	✗
Custom dashboards Build custom dashboards to monitor all the KPIs you care about on a single page, with scheduled email delivery	✓	✓
PDF export for reports Export polished, presentation-ready PDF reports for stakeholders and executive reviews with all key metrics and visualizations	✓	✗
CSV / Excel export Export your review data and analytics to CSV or Excel format for further analysis or integration with your existing tools	✓	✓
Automation performance tracking Monitor your automation rules and triggers, whether they're having the desired impact or need tweaking, and keep tabs on ROI.	✓	✗
Reply effect tracking Measure the impact of your review replies on star ratings to understand ROI and optimize your response strategy	✓	✓
Integrations & alerts
CRM integrations Centralize app store reviews in existing workflows. AppFollow integrates with Slack, Zendesk, Salesforce, Helpshift, and Intercom. Appbot integrates with Slack, Zendesk, Freshdesk, and others via Zapier	✓	✓
AI summary alerts via email Receive intelligent email digests with AI-generated summaries of your latest reviews, highlighting key trends and urgent issues	✓	✗
Slack integration Get review alerts and summaries directly in Slack for seamless team collaboration	✓	✓
MS Teams integration Get review alerts and AI summaries directly in Microsoft Teams for seamless collaboration with your distributed teams	✓	✓
Tableau integration Connect review data to Tableau for advanced business intelligence dashboards and custom reporting	✓	Paid add-on
Platform coverage
App Store & Google Play Monitor and respond to reviews from both major mobile app stores with unified management and analytics	✓	✓
Amazon & Windows stores Track reviews from Amazon Appstore and Microsoft/Windows Store to cover non-mobile platforms	✓	✓
Secondary Android stores Track reviews from Samsung Galaxy Store, Huawei AppGallery, and other alternative app stores	✓	✗
Steam (PC gaming) Manage Steam reviews for PC and console gaming titles alongside your mobile app reviews in one unified platform	Planned	✗
Discord & Reddit Monitor community feedback from Discord servers and Reddit discussions to get a complete picture of user sentiment beyond app stores	Planned	✗
ASO & competitive intelligence
Keyword discovery & analysis Build keyword lists, analyze search popularity, difficulty, and find the right keywords with AI-powered suggestions to boost app store visibility	✓	✗
Competitor intelligence & benchmarking Analyze competitor review sentiment, feature requests, bug reports, keyword strategies, and store performance to refine your roadmap and find market gaps	✓	Limited
Top charts & featuring monitoring Track top chart rankings, featuring opportunities, featuring trends and history, and in-app events across app stores in real time	✓	✗
User feedback as ASO lever Harness user feedback to identify competitive advantages and integrate them into your app page, screenshots, and metadata to attract more users	✓	✗
API & data access
Full API access Comprehensive API access to all review management features included in your plan	✓	Paid add-on
Enterprise & security
ISO 27001 certified Platform is ISO/IEC 27001 certified, ensuring industry-standard data security and compliance for enterprise customers	✓	✗
GDPR & PCI DSS compliant Full compliance with EU data protection regulations (GDPR) and payment card industry standards (PCI DSS) for secure data handling.	✓	✗
SSO (Single Sign-On) Enterprise-grade SSO support to centralize and secure team access	✓	Paid add-on
Role-based access controls Set up who can see what, track who did what and when, and keep sensitive feedback locked down with granular permissions	✓	✗
Dedicated customer success manager A named CSM who knows your account and helps you hit your targets, with dedicated onboarding sessions for all team members	✓	✗
Dedicated servers If you need your own server for performance or security reasons, that option is available	✓	✗
99.5% uptime guarantee Your reputation monitoring doesn't stop working when you need it most. Backed by an SLA with a guaranteed 99.5% uptime	✓ 99.5% SLA	✗
Onboarding & training Structured onboarding with dedicated sessions, hands-on guidance, and ongoing training to ensure your team gets value from day one	✓	✗
Security & privacy questionnaire Pre-completed security and privacy documentation to accelerate your procurement and vendor assessment process.	✓	Limited
Priority support in Slack Get fast, dedicated support directly in your team's Slack channel	✓	✗
Priority support in MS Teams Get fast, dedicated support directly in your Microsoft Teams channels for teams that rely on the Microsoft ecosystem	✓	✗
Product feature prioritization Enterprise customers get a direct line to influence the product roadmap and prioritize features that matter to their business	✓	✗
Account usage
Apps Number of apps you can connect and manage on the platform	✓ Unlimited owned apps	5–100+ by plan
Users Number of team members who can access the platform	✓ Unlimited on all plans	1–20+ by plan
Reply limits How many review replies you can send per month	✓ Unlimited automated; 100–1,500 manual by plan	✓
Pricing & monetization
Free plan available Start managing your app reviews immediately with a free plan — no credit card required, no sales call needed. Scale up when you're ready	✓ No credit card required	✗
Free trial Try the platform risk-free before committing to a paid plan	✓ Free plan + 10-day trial (no credit card required)	✓ 14-day trial (no credit card required)
Unlimited apps, reviews & users Manage unlimited apps, process unlimited review volumes, and add unlimited team members without worrying about per-seat pricing or usage caps	✓	✗

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."

Customer Support Team at G5 Entertainment

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time."

Miyuki Barsk, Mobile Products Customer Support Lead at Opera

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."

Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."

Lauren Wade, Head of Community Management at Kolibri Games

AppFollow built everything around automation and team workflows. Appbot built everything around monitoring and analyzing reviews. AppFollow handles routine responses automatically and coordinates support teams. Appbot gives you tools to dig into sentiment and text data yourself. Pick based on whether you want automation to do the work or whether you want better analysis tools.

Appbot starts at $49/month if you pay annually. AppFollow starts at $139/month but has a free plan. Appbot has four pricing tiers based on number of users and apps. Small teams will spend less with Appbot. The value depends on what you actually need though.

Sort of. Appbot added auto replies recently. You can set up rules to respond automatically. AppFollow built their whole thing around automation from the beginning so their workflow tools are more developed. Appbot's automation works but it's not the main focus.

Appbot trained their machine learning specifically on app reviews. It handles emoji and abbreviations and weird review language. AppFollow does sentiment analysis and gives you AI summaries. Both do sentiment. AppFollow uses sentiment to trigger automated actions.

AppFollow vs. Appbot

85% of teams see faster response times in week one

Teams handle 3x more reviews without hiring more people

$50K saved annually with automation and AI on average

Why teams switch from analytics to action

Built for teams, not just analysts

FAQ

What's the main difference between AppFollow and Appbot?

Which one costs less?

Does Appbot have automation like AppFollow?

Which one has better sentiment analysis?