Square Appointments

I love this app, especially now that it’s free for individual use. I have been using the app for years, I wanna say the same year it came out, same with using the Square readers, and I must say it helps me out with my business SOOOOO much. When my customers started to ask about using their cards I looked into a machine that was portable and I found the Square machine you attach to your phone. And when I found out about the scheduling app too with the same company I was ALL IN! My customers absolutely love it, they love getting their reminders and that they get a confirmation on their appointments too. The only thing i would love for the company to change is the recurring appointment part and add a bi-weekly & a bi-monthly and not just daily / weekly / monthly/ yearly. Plus add a background color change button for customer when booking appointment so the color behind names can help distinguish the weeks length of time between last appointment and next. Example: when booking appointments the background color behind the name is blue and the name is white. But all the customers you book are the same color, Blue. (Which is one of my favorite colors) but I would like the customers who come in after 3 weeks to be a different color to remind me that they have been out longer than 3 weeks so it can remind me to charge more or if they need a certain service. That would help greatly!

I have really enjoyed using square appointment calendar. It has saved me a lot of time trying to return my clients’ calls. Plus they can schedule at their convenience. And the automatic reminders are wonderful. I gave it a 4 out of 5 stars because of two features it is missing. I have several clients who want their appointments to be the first Monday of every month or the 3rd Wednesday of every month and I have to go in and schedule each one separately. It does not have a recurring feature for that option. Also if a client puts a note in the comment section for the appointment, I am not notified so I don’t know their is a comment there unless I go in and bring up each appointment individually (which I rarely do). I usually just look at my calendar as a whole. It should have an asterisk or something on the appointment indicating the client left a note. Other than that, again I really like this program. I have used others and there servers would go down and then I wouldn’t have access to my calendar. I have been using square for around 5 years and that may of happened once, but it is very rare. Square is very reliable. I sometimes have to remember to refresh the app on my different devices or it can cause some scheduling conflicts of having two people booked at the same time. That has only happened to me a few times though and it fortunately has worked itself out in most of these situations. I don’t know if that is the apps problem or my user error problem.

I operate a very small business that is just me helping clients with different technology needs. I looked at Square Appointments before, but the monthly fee was too big for me to justify it for the size of and amount of business I was doing. When I found out that Square was offering appointments for free for individuals, I jumped on the opportunity. Changed my invoicing from something else to Square and have been using the appointments. I absolutely love how I can sync my Google Calendar with appointments and can set my hours. This makes it so easy for clients to pick a time to schedule with me. I also really like how Square sends my clients reminders and allows me to easily send the receipts after they pay for services. This makes my job so much easier. Additionally, when I provide remote support, having the ability for them to pay an invoice directly through Square is really great. Yes, there are some processing fees with that, but they are well worth it considering how much easier it makes things for me! Also, I am really happy that square allows me to select multiple payment methods including options that are not credit. I can easily select cash or check if that is how my clients want to pay. Keep up the good work, Square! This app has made operating my business so much easier and it makes my operations look even more professional!

I’m a massage therapist and I just started my own business. One the biggest challenges that I’ve run into is client booking and then not showing up and me losing out on sales. This app helps with that. It can be made so clients have to put a card on file in order to book and hold a session for a reserved day and time, keeping the not so serious clients from wasting your time and charging a free for no shows with a cancellation policy. But, clients also have the option to remove their cars right after they book making the process unhelpful. I manually cancel sessions when clients remove their card from a reservation. I wish the app did that automatically. Also, the app doesn’t allow you to effective space out time between each session. Instead he had to add additional time on the back end of each session to create a time buffer between each session. That then makes the last time slot for your day unbookable but open for booking on your day bc the once 60min session that was intended to fit into your 60min slot that the client seeing the match in time but not the hidden additional time you added to the back end. So now your 90min won’t fit in the 60min slot you created for it.

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I was so excited after I began building my website through Square for my business, but it looks like I’m going to have to use an entirely different app for what I need! Square appointments is NOT made for a group class system. I can’t figure out how to double book any of my students and it’s really frustrating for them, and myself, to not have a simple solution for this. I may be switching over to PocketSuite or even Zenplanner because I can’t seem to understand why this is so difficult, along with the fact that Square has about three different apps you have to download in order to get all the basic features of what most other apps have in one for small businesses. Ridiculous. You’re losing me, Square. If I didn’t need the group class/double booking feature, you might have kept me around, but this is madness! Maybe I’m just overlooking something, but every other app is making this a seamless process whereas yours seems more convoluted the deeper in dive in- oh, and there are features you can’t get when in your mobile apps versus your desktop. We are in ancient times.