Squarespace: Run your business

It is so ironic that SquareSpace works so hard to make sure webpages display correctly on any size display: phones, tablets, or desktops, yet, editing SquareSpace webpages in anything less than a desktop device with mouse or trackpad doesn’t work. Forget about trying to maintain a webpage from your cellphone. There have been a few SquareSpace iOS apps like “Blog”, but they were pretty rudimentary missing many features you depend upon. With this app, you can now create new pages, add entries and edit entries in events and blogs, and even rearrange your webpage and menu items. You still need the SquareSpace “Commerce” and “Analytics” app to see how your webpage is doing. And there’s still no way to see donations. Or export donations and orders to a spreadsheet. But, now when someone calls me and says I need to change something immediately, I don’t have to rush back to a desktop computer to make that change.

response required

I’m happy for those that enjoy this app, but for the life of me I don’t understand why Squarespace thought this was going to be a replacement for the discontinued Portfolio App. That app was beautiful and served a function for us photographers, designers and whomever else that needed to show their work offline. Whenever I do get a response about why they decided to do this, it’s the same copy and paste answer that makes no sense. Basically saying the portfolio app was discontinued because this new app allows you to edit your website, like that has absolutely nothing to do with why the app is gone. If this app didn’t exist, I could still edit my website on my desktop, no problem, but with the portfolio app now gone I have to create a whole new way of showing off my work to potential clients. If I didn’t pay for this service, I wouldn’t care. I would just move on.. but this is something lots of us used and need and a lot of us only used Squarespace for that functionality. I really don’t understand. I wish someone from Squarespace would actually answer this like a human and not cut and paste a generic answer that gives us no hope on if the app will return.

ask user to change the rating

So, I brought this New iPad Pro 3rd Gen to replace my old MacBook Pro. I found I don;t really need a laptop or even MacBook. This ipad does everything I need it to do except being able to edit my website’s footers which have my business hours on it. That being said. I have contacted apple and it is not on there end. I am not even able to edit my footers in Safari much less this joke of a website manager. I have also tried contacting Squarespace Support and all I get is an email back days later explaining that they built the app for iPhones not iPads. Okay not sure who made that call but alrighty then. May question is why can’t I even edit the footers though Safari at the vary least?? It wouldn’t even work when I click “Request Desktop Site”. It will not Scroll to the bottom of a page in Safari in the Squarespace website account and building pages... This is a real problem for me as I no longer have my old computer and now I must borrow a computer to be a edit my website. I will change the rating and delete this review once this is addressed and fixed.

response required

I feel taken advantage of and lied to by Squarespace. I used to love SS and so, I’ve been a loyal customer for many years. About a year ago or 2 I noticed they changed their pricing plans so I switched to a less expensive one. Only to find out that this included a sneaky new 3% (on top of the stripe fee!) fee for all commerce sales. When I attempted to switch back to my old plan that had no fee I was told I couldn’t, no exceptions and my once grandfathered in plan for being a loyal customer was now null and void. This is not how I would like to be treated being a long term client. I understand I made a mistake and will now read the fine print more slowly but I am a long term customer, I am an artist, please treat me as an individual and not as one in a heard of sheep. If they switch me back to my grandfathered in business plan without the 3% transaction fee I would be a happy camper. Until then, I’m very unhappy with them and plan on one day switching to another provider that doesn’t take a chunk of small artists’ earnings without stating in large print first.

ask user to change the rating

I still can’t use the app to blog from my iOS devices (iPhone, iPad). I have written a review before addressing this issue and I had a few support tickets on Squarespace directly to address the complaint. None of the support personnel seem to really listen to the problems stated by their customers. If they do, whatever is said doesn’t seem to get passed on to the developers. The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address the app issues. However, the problems still remain and no deleting and reinstalling the app will solve it. All I want from this complaint and the going directly to Squarespace’s support is for this issue to be fixed. I should not be forced to use my computer if you offer this app for my devices. Before you decided to streamline the Squarespace app, you had a perfectly good blogging app. Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using Squarespace if it is too hard to use. Especially if the tools you provide make it impossible.