GlossGenius - Salon Software

I have been a member of glossgenius for a year and a half now and I love the layout and fact that you can post a picture as a service. they also tranferred my clients and apointment easily and the website url is very easy to write on a business card or through a voicemail. Love that clients review without awkwardly asking them to! the virtual assistant is A+++++!! , there's needs to be a split payment option for clients who pay half cash/half card and also a waiting list option. booking controls are great as well as being able to have more control. The “block feature I feel is a bust , because you end up getting a text from your client still trying to book it should say not available instead of “something went wrong”- not sure. my ONLY wish is DOLLAR amount discounts instead of percentage such as $10 off- this way clients can see it in their receipt that “hey i received a discount!” and it’s not an awkward number with change

Four major things needed: 1) split forms of payment at checkout. I’ve had to make two separate appointments before for clients and check one out in cash and the other with card to do this. A big inconvenience. If split form of payment were allowed at checkout, it could be smoother and less time consuming. 2) there is no way of entering gift cards for purchase, only for payment, which I find very odd. 3) consent forms should be an option to upload to have clients fill out and stored in their client file, this is necessary instead of getting a 3rd party app to do this or wasting printing & paper. 4) deposits, we need an option to take deposits. This can ensure, some of us, security with our more time consuming and costly appointments. I wouldn’t mind paying more monthly if these things were up to date. And I say up to date because a lot of other competing booking apps have these options. But I choose GlossGenius for its sleek design, seemless website to app connection, and it keeps things simple for the client. But if in a year from now these aren’t added on to improve our businesses, I’ll have to switch.

I used another booking platform for years! Overtime I noticed that yeh former booking system began to start implementing changes without notifying us as the provider! Like charging my clients to book on top of already charging me a monthly fee. I understand operation costs but it is quite embarrassing to be told by your client that there has been a change and you as the actual provider had no idea! GlossGenius is none of that! They are beyond supportive. The virtual assistant is amazing! They migrated all of my clients and notes seamlessly. Unfortunately they could only take photo captures of my hundreds of reviews so I have to kind of start over with that but it’s okay as I do not accept many new clients anyway. Also, the only other negative is that they do not have a dollar amount discount. You have to play with the percentages and it is not convenient. I think this is an easy fix they can implement. Overall, this is my favorite booking system and I have tried almost all of them! Trust me, give them a try you will not regret it.

I was a user of StyleSeat for about two years when I decided I was sick of the way they handle their business and of paying such a high user fee for something I didn’t feel worked the way it should. I’ve tried a couple other appointment apps and saw this one. I really love this app. My favorite thing about it, if I could pick just one, is the expense adding function. I’m a serious slacker when it comes to keeping track of my expenses and filing receipts. But with this app, there’s a function for that. You just press the button and add your expense and it keeps it for you. If you need to file a receipt, you take a picture and it’s stored. It makes it SO much easier to be on top of that part of my business. The only thing I wish it had, that I got used to with StyleSeat, is the jumping ahead a certain number of weeks when scheduling/rescheduling a client. And being able to see exactly how many weeks in the future or past you are. Other than that, I LOOOVE this app!

I’ve had issues recently with clients being able to double book or sometimes they can’t book at all. Or booking during my breaks. I had a client who was able to book with a prepaid card that had no funds and when they turned out to be a creep, I kicked him out and didn’t get paid, because the card had no funds. Is there no way to screen cards to make sure it is indeed a credit card? And I would love the option to only let current clients book to prevent this. I’ve tried contacting Gloss via text these past few days and heard nothing when they’re usually on top of it. I did receive their Halloween Ad. Overall I do enjoy this app and won’t switch unless something similar is available. There’s no denying my clients love this booking site as do I. I just wish the bugs would be addressed so I don’t have to constantly watch my books for errors.