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First of all, if you haven’t used Square cash yet make sure to enter the reward coupon above on the sign up screen to get a $10 bonus after you send your first transfer over $5!!!! Enter it after it asks for your number. If you’ve already signed up you can enter the reward coupon on the profile menu if you scroll to the very bottom. The service itself exceeds the competition found in PayPal and Venmo in its ease of use. Sign up is super easy and very convincing for friends, particularly when out to dinner in San Francisco where asking the waiter to split a bill is like pulling out your teeth. I like the fact that I can send money to anyone even if they haven’t signed up with Square yet. The app is simple to use, swift and clean. There are two options for transferring money to your bank. Either instant deposit which takes a small fee, or the next day. Or you can keep the money in your account, and use the square debit card for any online purchase. You can even request a physical debit card and use that anywhere. The app itself seems secure, especially with the touch ID integration for quick payment. This app has changed how I exchange money with friends or even new acquaintances!! I’ve even started using it to pay rent directly to my landlord. Welcome to the new modern era. Square cash is now my go to for quick payment transfers to friends and family. Overall you should definitely give it a try, especially with the $5 bonus it gives you!!!
Can’t say enough good things. It’s such a simple app even my parents and grandparents can understand how it works (enough). If my kids were any older, I’d almost be afraid they’d use it too much! I use to use Venmo for everything thing from renters to gas change for carpools. I’ve had a bumpy time with them between occasional times when it just wouldn’t connect to my bank account or even respond at all, then the next day it’d be fine. To a weird identity theft issue that happened using my Facebook login for multiple apps including Venmo and thousands of dollars were laundered through my account! All these issues have since been resolved but the security aspect and intermittent bank communication issues were just too much! Now with the Cash app, I’ve referred it to colleagues, friends, family, tenets and I’ve never had issues and had the most simple time using it for a couple years now! It’s not just a simple to use app, but it’s highly convenient to have instant transfers to my bank for a few cents fee. I haven’t seen another way to instantly transfer funds like that unless the other party uses the same bank as me. All around, it doesn’t matter how old/young adept or confused you are with technology and apps, this app is the best I’ve ever used for money transfers; business or pleasure!
I actually came here in search for help with a customer service issue, but I’ve lost some hope after reading other reviews. After a solid 2 good years of excellent service, I’m not sure what to think of this app anymore. I am currently missing at least $1000 that seems to be “lost”. It’s been 6 business days now and no response, very little follow up. I was out of town, across the country with last than $30 after this glitch. The merchant claims a refund was processed. Initially, I was hesitant to believe the merchant, until two other bills paid with cash app had the same issue. Cash app takes the funds, merchant never receives them. Or, merchant releases the funds, cash app never receives them and I don’t have them. The email system for customer service is really inconvenient. When customers are missing funds, having to send an email to an unresponsive system is pretty infuriating. I appreciate the honesty in stating the wait for a response may be up to 3 days, but this is crazy. This is a lot of money that has significant ramifications. and a huge inconvenience. ****** I have since updated this review to 4 stars. Given the previous years of good service, customer service finally reaching out, and the refund being received. However, the Customer Service system can be a bit inconvenient. I have to deduct a star for that. I understand that it’s probably extremely cost effective but it can make us consumers feel alone in rough times.
So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!
It’s Friday. You wake up to a $15 Cash App notification. A pal paid
you back for that pizza you shared. Your balance now reads $172.30.
You use your new money to get $1 off coffee with your personalized Cash Card. You even hit up the ATM after.
5PM. Direct deposit hits. Do you buy Bitcoin, or do you cash out instantly to another bank? With Cash App, you decide.
Protect payments with Face ID, Touch ID, or a passcode
Make your first payment within minutes
Sending money costs nothing, and we’ll mail you a free debit card within a week