Acuity Scheduling

I’ve been using this app for years and I recommend it to every lash artist I know. It’s simple and easy to customize everything! I love the emails I love how I can see that my client opened the emails & at what time( in case of disputes) I love that you can have people Check off your policies before booking or make people prefill consent forms. I also love that you can send individuals a custom link if you don’t want it visible to everyone. I HATE stripe though, don’t use it they NEVVVVER help you win disputes bc they could care less. ACUITY gives us so much insight on our end showing good proof if clients got their confirmation emails etc down to the time stamps and IP addresses used & still that isn’t enough evidence for stripe to help you win a dispute. That’s the only thing I don’t like but you have multiple other payment options! Love you acuity!

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The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making the app unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves.

I run a photography business and I wanted to find a solution for client booking and management. This has definitely solved most of my issues. It works seamlessly with Facebook and Instagram business accounts by adding a booking button that takes clients straight to the scheduling page. Also if you use Squarespace as a website host, Squarespace is now partnered with Acuity and you can add a booking page to your website just by copying and pasting your scheduling page link into squarespace. Only reason I did not give Acuity 5 stars is because there are still a few key things missing. It still needs a way to add products/services to sell without having clients select a date & time frame for it. So if people would like to just got to your site and buy extras, or an item, or a service they can just add it to their cart. But there is currently no cart option. Also there is no straight through way to confirm appointments. I feel as though if a client wants to request a date and time for a service I should be able to either confirm, change, or deny their request. That is currently not an option. Although there is a workaround but it is just too much work especially if you already have your services set up.

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Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in the app the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better.

I wish the calendar had a weekly view of the appointments. I feel disorganized when I don't have a weekly view, so I change it to daily view but then it’s zoomed in and I have to scroll down from 12 AM to the time I actually begin. I also upgraded to receive text reminders however I’m not receiving any text notification when someone books with me. I rather receive a text notification than via email because then I’ll have to constantly check my emails. I feel like I may be working harder than smarter which is defeating the purpose of my upgrade or choosing this app. I don’t want to download another app because the booking system is amazing and super user friendly. I just think on our end it is a little complicated and not as friendly. If we can just get a weekly view of our appts and a text notification when a client books, I can feel less stressed, more comfortable and happy with the app.