HOPR Transit

With over 600 bikes available at UCSB, this system is great. Occasional glitches but customer service has always taken care of me. Very affordable when my bike got stolen. Now I don’t worry about my bike being stolen or broken. The 90 day pass is perfect for students as it covers the entire quarter. I got the annual pass as I can use this in Santa Monica, USF and other places that HOPR is. It’s awesome.

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The app is not very user friendly. Trying to rent two bikes through one app, and trying to pay the $15 fee for the day as opposed to the $.15 per minute was more complicated than it should’ve been. Still not sure how to do both. Upon opening the app it gives directions on how/where to ride. But you kind of have to figure out the rest on your own. Within the app, there are no options to make any changes to the preset options. We spent 5 minutes trying to change the settings and finally gave up.

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HOPR used to be great, until it forbid me to part in slot (I guess it’s the program’s problem, it shows I’m in the green parking lot but the bike isn’t) 1 minute before midterm exam. The design doesn’t take the perspective of users. When I lock the bike and it tells me to move, I don’t know I can resume and I find it when I almost give up moving. The bike location update is too slow; and thus even when I’m in the green area the blue bike line is not. But it’s still the only available option if you don’t want to buy a bike.

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The fee structure is out of wack, we paid $25 a piece for a few miles of biking. When we realized we could get a membership for less than that we contacted them and they told us they would not credit us in anyway, even though we were charged multiple times for rides that the buggy app canceled and were unable to find a docking station because the map on the app was not working.

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Hopr stole my money. I deselected autorenewal within the app and when I saved and exited the page then went back to it, autorenewal would be selected again. Finally thought I had it figured out, but I got charged $25 this month that I really can't spare, and they sent a weird passive aggressive email in response to my help request about how 'it shouldn't come as a surprise because it's billed monthly.' I never drop bad reviews but I figured I'd warn others.