Divvy Bikes

The app is pretty good but for 2 complaints: - if a bike is “dead” (red light on) it still appears to count as available. So you might walk to a station that has 4 bikes only to find that all 4 of them are unusable - at one point my account was suspended simply because of an expired credit card and I wasn’t able to do anything through the app to fix it. Not to mention I received no email warning that my account was about to be suspended

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I downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is.

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I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding. She either lied or their back-end data is in accurate. I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use. Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase.

I’ve been waiting for a while for a proper Divvy app. I didn’t care for Transit at all and Chivvy looks like it was abandoned. It’s nice to do door to door routing using Divvy, and even better to allow one time use tokens in case I didn’t bring my fob. It would be awesome if they gave Apple Watch support so I can get route instructions or the nearest station so I don’t have to pull out my phone in traffic.

I don’t know what all the hate is about on this app. It worked perfectly for me and my four friends. We were able to easily unlock and ride bikes and it accurately kept our ride time. The bikes are in much better condition than the bike share program in my city. I will definitely use this service every time I visit Chicago.