Skiplagged: Flight Booking

Using and cherishing because when you’re in a crunch and looking for a cheap flight along came Skiplagged and boy was I glad. In July 2017 I was looking for a one-way flight to Dallas so my sister could return home. After a three-week driving vacation she needed to return home as soon as we could find a cheap flight and the cheapest we found was between $178 and $400, which was a bit out there for her. She suggested Skiplagged. We really did not know how this app worked, but I booked the next morning returning home flight at a 58% savings and waited. I was happy to pay for her ticket 15 minutes later she received confirmation of a purchased ticket and she was packing her bags to leave the next morning. Thank you for inventing this app and I still use this for other people; such as a RT ticket to New York for only $58 is a steal. So again, thanks and soon I head off to Hawaii twice.

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Do not use Skiplagged! We tried to save $ and were intrigued with the cheap fares. It worked fine going to NYC, but the airline canceled our return flight and we weren’t notified by Skiplagged or the airline. When we showed up to check in we were informed our tickets were canceled due to “non payment.” We had to purchase 2 additional tickets on the same flight we booked AND PAID FOR on Skiplagged for an additional $700!!! DON’T BOOK HOTELS THROUGH SKIPLAGGED EITHER -We paid Skiplagged a deposit and the hotel NEVER RECEIVED OUR PAYMENT so we had to pay them in full as well!!! Plus booking directly through the hotel is cheaper - Skiplagged’s rates may LOOK better but they will charge you a “service fee” so the hotel’s rates are actually cheaper. Lastly Skiplagged has NO LIVE PERSON CUSTOMER SERVICE OPTION. When our flights were canceled we tried to reach out to Skiplagged and could only send a feedback email to which we’ve no response. I read another review who claimed Skiplagged is run by 1 person - the founder - who just processes payments and offers no guarantees - I believe it. I wish we had read their terms and conditions - will never use them again!!!

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Absolutely the worst booking service I’ve ever used in my 15 years of flying. I had a conference in San Jose and my companion attempted to book on two other sites and for both after receiving a confirmation email I received an email saying my ticket had been cancelled, so I decided to give this a try and booked JustFly through Skiplagged. Same flight number as the original booking so everything appears in order, then I get to the airport and discover my booking was for a month after the date I needed. I tried to talk to customer service and not only do they not allow refunds or rescheduling, but when I shared my disappointment and asked to cancel the wrong flight I was told “you have to cancel 24 hours before the departure” even though it was an entire month before the flight. Then they said “you won’t get a refund for the flight” and again suggested that I take the flight a month later. I explained that I would not even be in the country to take this flight and that the incorrect booking does not suit my needs so I’d rather refund it, in response the agent hung up on me. Absolutely the worst booking service I’ve ever used.

There ARE deals on this having used it a few times but it takes work and it’s not like Expedia or the other booking Apps, it’s really best using as information and guidance. I’ve booked flights not through this, but off the airlines own sites, but use the information in the App to figure out the correct times and flights. So basically, I have the App open on my phone while booking on the airline’s websites on a laptop with different windows open. I don’t trust the 3rd party no-names this App links out to. And another warning - don’t tell the airlines that you’ve used skiplagged AT ALL. They will immediately get irate and will not be helpful. Again - use this information and book on the airlines own website - you’ll save yourself the headache.

I could almost give this app 5 stars but I have to give it 4 ONLY b/c you have to, HAVE TO check out the bag policy for the flight you have chosen. A good friend of mine recommended this app & until I find a better one, this one is still my go to! If you read the other reviews, you can kind of see what I’m talking about baggage issues but, like any other 3rd parties you get flights from, you just have to read the fine print. Maybe adding banner in red letters saying “double check the baggage disclaimer in full” in stead of “check baggage details (link)” which you can get you lost & confused by the airline website sometimes kind of derails you from purchasing (you should always carry your passport when you fly anyways, just my opinion). Best deals tho!!