Legacy - Getaround

Any problem, any time, they will make it right and you'll be warmly greeted in what I consider to be the prompted answer time I can remember. That includes email which is NEVER that way with any company, but I guarantee you this, if you called your mom or dad how long would it take for a call back? Because I guarantee Getaround is faster than that! I never ask for a refund or retribution when I call companies I do business with to give feedback, Getaround makes sure you don't even have a moment to think of the situations impact on you, instead they take care of you, the situation and each of the now 6-7 agents I've talked to are some of the most genuine people I've ever encountered in a support call center and frankly businesses resolution team, they TRULY care and you'll know that from the first minute when you hear the way they greet you. If you truly take the time to consider the variables that can occur with the business model of high turn over (back to back) car rentals ESPECIALLY when rideshare drivers are utilizing them, than you'll be a bit more forgiving with issues Getaround cannot possibly cover if you still want to maintain the low cost and on-demand selection they have, because its bar none in their industry.

Twice in a row now, getaround has failed to notify me that my reservation has been forcibly changed, sending me to a car that doesn’t exist when they could’ve easily notified me before hand. With the first car, I was sent to a location in an unsafe neighbor, miles away, and the car was unaccessible. Upon calling customer service (20 mins on hold) the getaround rep *graciously* offered to cancel my reservation and give me a $20 coupon off my next trip.... how kind! The second time, I specifically booked a getaround in a garage to ensure there would be no issues (like last time) and once again, I show up and the car was miles away, when seconds earlier the GPS had shown it was in the garage. After another 20 minutes on hold I get through to a rep who also *graciously* offers to pay for my Uber across town to the new car, in downtown San Francisco, at 4pm rush hour, on Memorial Day weekend. New car has worse MPG so now we are stuck in traffic for more time, paying more money. Try getaround today to have your trip delayed, a horrible customer experience, and everything will cost more!

Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service. Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later. Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners.

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I’ve booked through other rental apps before, and it usually shows how many miles that comes with the car prior to charging you extra per mile. I looked at the details of the owners profile about the car and it never mentioned how many miles come with the car. I assumed it was unlimited mileage since nothing was listed about it, only to find out that once I booked is when it showed I only had 800 miles for 4 days of having the car. Worst part I can’t even contact the owner of the car regarding this issue, nor was there a number to call the actual company because it was no longer managed. I wanted to cancel the rental and rebook somewhere else, but I had a question regarding the security deposit given plus the refund of what I paid. I emailed customer service and obviously it’s going to take awhile to get back to me, and now that I’m looking at the cancellation they are only going to refund half the money I paid because although I wanted to cancel within the hour, I needed to speak to customer service because even if I got the refund I obviously would not get it back into my account to book another trip. It’s frustrating when you can’t contact them to actually speak with a representative of the company.

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I drive for Uber. I started getting cars from Getaround since October of 2019. I’m in the DC/MD/VA area. It started out great. Great customer service, decent cars, not a very good process of finding the car at the site. However, the last two months have been a nightmare. Multiple times I’ve went to pick up a car and it’s filthy, not working and/or has been broken into and glass everywhere inside the car. The problem with that is they know the condition of the cars and still have them available for rent. I would literally have to switch cars about 3 times until I found a decent car. And it takes a while to actually find a car because you have to walk around a car lot of hundreds of cars and search for the license plate number. That’s only if they even have any available cars. The customer service has gone down as well. I was once told by an agent “what do you want me to do about it” lol. When you’re spending $268 per week on renting a car, you shouldn’t have to go through this. And if you rent it daily it’s $76 per day. And this was an increase. I will not be returning to Getaround until they fix these issues. It isn’t worth the headache. Pics will be posted on google and yelp.