Google Fi Wireless

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on my iPhone 7 Plus, if the device is 1- incompatible with google 2- does not give me access to all the google fi settings that can be found on the web 3- nor allows me to adjust the settings. I was well aware of my iPhones incompatibility with google fi, before I signed up. And in a seemingly lapse of judgement, that I figure stems from sporadic moments of being overzealous and frugal I choose google fi regardless of the serious pitfalls and shortcomings in network security, secure access to text messages and voicemail, and data. AND That’s not all folks, if you had and used a google voice/hangouts account, and choose to keep and transfer the same google voice/hangouts voip number to the google fi cellular, like I did then google fi support is just about rendered useless. On three separate occasions with support, twice via chat and once via phone- I was told by support that the now defunct google voice department is the only one who can change and or remove settings that might conflict with google fi settings. And that there is absolutely now way, at all to simply delete a google voice account, unlink google voice/hangouts from my google fi account, and change voice settings that I no longer have access too.

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I have been with Google Fi for 2 years, since it was project Fi. I lost phone service on my Pixel 2 ten days ago after a system updat from Google and have reached out countless time to Google for support. During the first 2 days I did live chats where they gave me about 20 troubleshooting options that did not succeed. After this the told me it would be escalated to their specialist team and they would email me within 24-72 hours. A while to go without phone service but I could deal with it. 72 hours came and went with no email from Google fi. After email their support team again the asked me if because I had switched from my pixel to an iPhone that I wouldn’t need them anymore. I responded no, I still would like MY phone to work seeing as I am borrowing this one from somebody else. They told me they would get back to me again with 24-72 hours. That was four days ago and I have been emailing them once a day to get them to look at my case or at least let me know what is going on but it seems like they are ignoring me. Bottom line. Google Fi is only good when it’s working but if the slightest hiccup happens it’s a train wreck. Stay away unless you can afford to just buy a new phone when there’s break themselves.

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I have had data connection issues on and off with this service since I got it. Sometimes you get someone in customer service that sounds like they know what they are doing, then you have agents who totally waste your time on reboots, airplane mode, etc when this has been tested previously. This time my no data issue was “solved” by turning off my phone, removing the SIM card, turning on the phone, turning off the phone, replacing SIM card, and turning on the phone. The agent thought that this was an acceptable fix to the problem. I replied I am not going to take out my SIM card every time I have a data loss issue. “Rest assured it will not happen again”. I asked for the specific reason why it happened this time. No specific reason was given. So I am not assured in any way that this issue won’t come back. I am more than happy to change my rating if someone can give me a technical reason why this worked and the issue won’t come back. In general when the service is working, it’s great! Even worked seamlessly on a trip to Europe through multiple countries. But the customer service is lacking skills.

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BEWARE!! This service is a DISASTER!! My husband and I were at first excited to try Google Fi, but what an indescribable mess we’ve gotten ourselves into resulting in now over 30 hours of time waiting and talking with customer service!! One guy had NO clue what he was doing. It took two days working with Google Fi’s incompetent technicians (and so-called 24/7 service) to get the first phone number transferred. Then 4 days to get the second phone number transferred. So far we’ve been working 17 days to get the third number transferred!!! They’re still trying and we can’t seem to get anyone to help us get this done!! We also found out they don’t have WiFi calling for iPhones and T-mobile/Sprint coverage is SO poor that we can hardly use the phones that ARE working. We want desperately to switch to a different service, but it’s like our phones are stuck in a giant black hole in space! We have to cancel service to be able to get information to transfer numbers out. But we can’t cancel service because their STILL trying to port the last number in and won’t let us CANCEL!!!

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If I could give 1 star I would. Okay so I really needed a convenient phone plan and I heard about Google Fi. I got the plan of $20 a month plus tax so it was around $22 in total. It was fine but then I passed the 6GB and I really thought by getting the $10 extra for GB would be nice and they would only charge 30 something dollars. But then I read it was $10 each GB and I did not know I had passed 60GB so I asked for a refund and they said NO. I tried so many times but they said no and they couldn’t give me a refund. I really did not know and I had every right to get those 600 back but since they are known to steal money they didn’t give it back. I also got an extra $60 dollar change for passing the 6GB when it said it wasn’t going to be much. Then they charged me $5 for calling? It was a disaster that I ended up paying $760 for a plan that I thought was going to be helpful. Don’t waste your time on these phone plans, instead get T-Mobile or some other company that won’t screw you over.