Visible mobile

When it comes to phone service I’m fairly critical of the service I pay for. I expect things to just work, I don’t want to pay an arm and leg for it to do so, and I’d like quick easy access to customer service to address my questions. Visible delivers that pretty well. I don’t have to wait on hold for hours, they don’t have designated numbers for a CSR. You initiate contact through live chat, Twitter, or you can text their help line and a live person will text you back. Identity verification is a little time consuming but understandable considering the lack of voice communications. Visible is a sub company of Verizon wireless and as such uses Verizon’s network. The one thing I did not see advertised that you might want to know is visible ONLY has access to the LTE bands. With Verizon if you lose LTE signal, you’ll be connected to their 3G network instantly to maintain signal. With visible that isn’t the case, if you lose LTE, you lose reception entirely. Granted Verizon has the most extensive LTE network of the four major carriers but still that is a cause of concern. However the trade off is worth it, $40 a month running solo or as low as $25 with full party pay. Unlimited everything even hot spot data. Worth time and time again.

I want to write a fair review of visible phone service and it’s app. First I had t-mobile and they are the worst cell service provider ever, I now have better download and upload speed, call quality and much cheaper bill. Only problem I had was when I initially switched over I had to call t-mobile to tell apple to unlock the phone even though it was paid off an entire year before... ok but then that took entire week shame on Apple for not having that streamlined makes ZERO sense to me ok so it’s about security w/e but visible has nowhere on there website stating if you make the switch Apple takes a million years to unlock your phone so if your looking for fast service switch forget about it at least if your coming from t-mobile. Now the last negative thing is it took forever for iPhone to activate the new SIM card sent over night which makes no sense why ship it over night for extra shipping if you can’t even activate same day you get it is pretty unintelligent but hey not my money, I had to get ahold of Visible customer support through facebook there no actual 1800# just to then get it activated for sure for whatever reason it’s not as simple as they instruct but it’s great service and deal after jumping through hoops it’s completely worth it

response required

I started out with Visible when it first started. Yes there was major bumps in the road which I can understand. But after those hurdles and kinks they smooth things out. Now lately I’ve been getting several no service. I’ve spoke to Visible and all they can say is when the service goes out dial #832. You have to remember we have phone service so we can keep it touch with friends, family and in my case work. If you can’t fix my no service issue and have the you know what to tell me mark the spot when I get no service. I refuse to be with a company that don’t respect our plea when our phone service is not working. Now I’ve switch to Verizon and they are getting a hard time porting my number my Visible number to Verizon. I did escalate my ticket to get my Visible number I’m paying for. I’ve seen several reviews customer saying they are unable to port their Visible number to another company. Visible if you’re reading this please help make this transition of my Visible number porting out to Verizon smoothly. I am not settling for less I’m paying my bill and the service got worse so I have a right and if I remember there is a law stating all cell phone providers must let their numbers be able to port out. So I’m closing I refuse to go down with the sinking ship. My phone service is important and I’m not settling for anything less. So my 1 Star ⭐️ review is unbias and fair. Yes I recommended friends and family to Visible when services was better.

response required

I really waited as long as i could to write this review because i was hoping once i finally got service active that it would be worth the frustration and time it took to activate . But honestly i can’t say it’s worth it . I switched from A crap company but the service was consistent enough and they run off the exact same network as visible (Verizon towers) . Visible service is very spotty and will randomly just shut off completely on all devices. Also the activation process is soo beyond frustrating but i tried to be patient as I’ve worked for a cell phone company and know the porting and activation is the hardest part , but it is a 50% chance you will get a competent agent when on chat. You will wait 5-25 minutes for an agent to join the chat. I told each agent i talked to EXACTLY what was going on and what needed to be done step by step and unfortunately 50% of agents i talked to had no idea what was going on and HAD to “escalate my case which would take 24-48 hours” and then the other 50% would totally understand and fix the issue. I can’t believe how hard this has been. I finally got 3 lines transferred and this fourth one has been just as bad if not worse. They charge you as soon as you click activate but , the service may not activate til apparently 24-48 hours later that is if you talk to someone that knows what they are doing. Just frustrating. And never assume you will speak with someone on the phone.

I came from verizon wireless post paid account my service was always crappie and my bill was almost as much as my car insurance . And I’m not being sarcastic ‘ since being with visible “ most time I have great service the data is perfect I’ve been in very rural areas as a over the road truck driver . And I was able to watch movies use my map gps most times better then my trucker GPS , and I paid $360 for it . The phone service quality over the road was a little bad at Times but it could have been the iPhone 6plus that I purchased on Craiglist “ @ $40 dollars a month I cannot complain great service . One incident I will say was not cool with visible is they charged my bank card numerous times $8+ dollars for an Apple care transaction . So be sure and monitor your bank statement . or call your bank to be up on your account it’s challenging when you give your personal account information to a company that has the power to reach their hand in your cookies anytime they feel your sleep , and not watching . But all in all I like the company hope it keeps ongoing good service I have NO ‘ clue as to all the bad reviews they have $40 dllz a month how can you complain .