US Mobile

Just switched over from Verizon and Spectrum mobile because of spectrums data throttling after 20gb and Verizons expensive pricing! I Have to say US Mobiles service is phenomenal. Speedtest always ranges from 60mbps to 160mbps. Lte speeds may slow down after 50gb temporarily but DOES NOT THROTTLE! Throttling is bad because after a certain amount of data used, it will completely slow down for the ramaining of the billing cycle. Also You get several FREE perks along with your service depending on how many lines you have. They allow FREE 10gb of high speed lte INTERNATIONAL DATA. Cant say enough good things about this service! Never had an issue with service on my iPhone and customer service is amazing!

So far this is honestly hands down one of the best account management apps I’ve seen in a while. It’s got everything the website does and is easy and intuitive and fast. Have not had a single bug. Can customize anything in my account or add users on the fly. Not surprising tho, their website is pretty nice too and this is basically the same design but optimized for mobile. Interesting AT&T can’t build a working app despite charging me literally 4x as much for the exact same services.

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New user, so far good service through Verizon. However, there is no esim app for international data. Their website advertises it, but when I chatted with customer service, I was told “it’s in the pipeline.” Their reply when I asked when it will be available, “it will be ready when it’s ready”. Really? Their website advertises its available now. Customer service said you can use international data by notifying them 48 hours in advance and tell them the country you plan to visit. They directed me to their website that lists rates by country and this is the site that advertises their easy to use esim international travel app. Unbelievable. Hope the rest of their service will work as advertised. On the good side, their rates are great, plans are very flexible. There are other good international esim apps for travel.

The app is fast, fluid and has the FAQ easily accessible. I logged in securely and could see how my bill was added up and my options. Everything that was part of the web client is on here, from your number’s remaining days, to changing anything on your profile; easy to navigate and understand. I even was able to connect with support almost instantly, which is really reassuring! Overall extremely impressed by the polish, care and presentation. The FAQ page did lag a bit during scrolling and trying to do a search, but I think that’s tied to my older iPhone and low connectivity. It still works, though!

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It’s my first month as a US Mobile customer, and I will be my last because of one huge problem. The service is great then it works, but after hitting the data throttling cap, my data seems to totally shut off every night. An unlimited data plan should not require a customer having to contact customer service everyday just to use their phone. Good customer service as well from this company, but data shut-off is a dealbreaker, and totally dishonest to me. Customer service rep cited it as a protection from “spamming the network”, which sounds like a euphemism for trying to save money. Quite dishonest. Be aware if you are a heavy data user.