[Recording] AppFollow to speak at “Delighting digital first customers with effortless CX” online event.
AppFollow’s Product Marketing Manager Kamma Luis Rodian will join Kimberly Strickland, Global CC communications manager at Travix and Laura Vanschravendijk, Manager of customer success, Freshworks to share how to offer effortless service to customers as well as your support agents on June 21st
There has been a proliferation of new digital support channels such as Apple Business Chat, Facebook Messenger, WhatsApp and more. As businesses have focused their attention on adding more channels, these solutions are often poorly integrated together and they deliver fragmented and stressful experiences to your customers and support team. The introduction of new channels often expands the volume of customer support enquiries.
A study by Freshworks discovered that when agents take on 100 extra tickets on an average, it actually lowers the CSAT scores by one percent due to slower resolution time.
In this webinar, you will learn how to:
- Seamlessly integrate support channels to deliver a “one-brand” experience to your customers
- Equip agents to deliver world-class personalized support on a customer’s channel of choice
- Uncomplicate customer service for agent as well as offer faster resolution to a customer
Watch on demand here.