Custom Instructions for Manual AI replies

We're excited to share that "Custom Instructions for Manual AI Replies" is now live in AppFollow! 

This new feature will help your customer support teams deliver highly personalized, brand-consistent AI replies. Ensure every customer interaction feels authentic and boosts satisfaction.

We know customer support teams have different styles of handling responses:

• Automation users prefer automated, high-quality personalized replies to manage interactions quickly and focus manual efforts on user issues.
• Manual reply users rely on AI suggestions to speed up their manual response workflow while maintaining a personal touch.

Previously, Custom Instructions were limited to automated AI replies. Now, this powerful capability extends to Manual AI Replies - get consistency and save hours of time by generating replies in seconds.

#Why it matters

Custom Instructions is your solution if your manual AI replies are too generic or don’t perfectly reflect your brand’s style. With this feature, you can set clear rules for AI-generated replies. Each message resonates exactly how you intend, builds customer trust and loyalty, and reduces the time spent by customer support agents.

Key benefits:

• Easily maintain your unique brand voice in every reply, enhancing customer trust.
• Make your replies more relevant and personalized, improving overall customer interactions.
• Equip your agents with easy-to-use tools that offer personalized responses faster than ever.

#How it works

1. Easy one-click setup:
   1. Navigate to the Reviews feed and open Settings at the top right.
   2. Enable "Custom Instructions for AI" and set guidelines matching your brand’s unique style.
      
2. Automatic brand consistency:
   1. Once enabled, custom instructions automatically apply to all AI-generated replies, keeping every interaction consistent.
      
3. Flexible individual replies:
   1. Customize individual replies effortlessly by selecting specific instructions from the dropdown arrow next to "Ask AI" in the reply section.

#Summary

Custom Instructions for Manual AI replies enable your customer support team to deliver fast, personalized, and consistent on-brand customer interactions. Improve your workflows, save valuable time, and enhance customer satisfaction immediately!

#Get started now

Try it now in your AppFollow account or visit our Helpcenter article to learn more about setting up Custom Instructions!