Smart Home

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I thought the other reviews were exaggerating the lack of care Samsung put into this app (and perhaps Smart Control feature, overall). I tried to set it up with the Flexi Washer/Dryer combo. The app crashes instantly at the end of account creation. It at least created the account — you will know it, too, as you have to manually enter your password when you start the app. Now, I’ve read that you have to also manually enable Smart Control every time you use your washer, which doesn’t sound too “smart.” Unfortunately, I may never be able to try it myself. Despite latest tech and powerful router and signal strength (yes, tried 2.4Ghz and older OS, too), I can’t get the app to connect to the server. I can enable AP search (hold the lower Smart Control Button while the machines are on), find the network, connect the devices... and the it’ll simply never complete the server connection at the very end and times out. Given that each machine has two Smart Control buttons, you’d figure Samsung would spend a little more time on getting this stuff to work. Disappointing.

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I have the Flex Washer/Dryer combo and I love them. But I’ll be honest, when I bought them, the WiFi capabilities influenced me exactly 0%. I just couldn’t understand why I would ever need to start my washer remotely. I mean, I still had to sort and load the clothes myself and I still had to add the soap and fabric softener. So what was the point? Then I was leaving the house to go visit a friend for the weekend and wondered if I had remembered to start the dryer. I was already on the road, so I couldn’t check. The answer, of course, was that I hadn’t and my clothes smelled awful when I got home and I had to rewash them all. That’s when I realized the usefulness of the WiFi feature. All this to say, the app doesn’t work very well. It only works if the machines are turned on and there’s no way to remotely turn them on and they will turn off automatically after a period of time. Then on top of it, I can’t get the “smart control” to work. It keeps saying something is wrong with my router connection even when I’m standing right next to it. The only thing I can do, if the machines are on, is see how much time is left until the load is done. Not overly helpful.

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So about a year ago I purchased the new model Samsung robot vacuum worked well with the app no problems. I took the vacuum back to get the more expensive one which cost over 9 hundred dollars. Try connecting it to the app work for about an hour then it keeps telling me connectivity not stable your to far away from your WiFi. So I cleared the vacuum out settings from the app tried starting from scratch. Nope didn’t work the app keeps telling me connectivity not stable. I moved right next to the WiFi cleared everything out again. Didn’t work. My WiFi works I have a very expensive WiFi rougher and I Gig internet connection. And another thing when I login in to the app every time I want to try and add a device it wants me to log in again UMMM why I’m already in the freaking app stupid and does not work. It can’t be the vacuum because it shows my WiFi is connected it’s the app stupid and it needs to be upgraded.

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Update: Push notifications have stopped working a 2-3 weeks ago and when the app is launched the infamous “cannot connect to server” has returned. It’s amazing that this app is even allowed on the AppStore - it’s by far the worst of 80+ apps on my phone. Originally review: I downloaded this app to connect to my new Samsung Flex washer and dryer. For whatever reason, I needed to log in to my Samsung account to add each “washer/dryer”, so a total of 4 times. Connectivity with the appliances works most of the time, but it’s very slow to discover the devices after opening the app and frequently fails to connect with the server. The functionality I have with the washer and dryer is pause / resume only at this point and I get push notifications when the appliance is done. I’m not sure what purpose the chat with device function has as I can see the status from the device overview page. UI Design is mediocre and not optimized for plus size screens.

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This is possibly the WORST app ever created in the history of mankind. I stopped using it eight months ago, when it continuously failed out of the blue one day, to operate my very expensive Samsung mini split HVAC unit. Part of why I bought the Sam song in the first place was so that I can operate remotely in one of my rental properties. I tried the other Samsung Smart Things app, which worked for a while, and then also just failed one day. So, I decided to give this one another try today. Well that was a huge waste of time. I am a technically adept person. I deal with tech crap all day. I’m good with it. This app asked me to sign in five times in 120 seconds when it was trying to set up the unit on the network. This company should be out of business by now. It’s astounding that a technology company - I repeat, a TECHNOLOGY company - is unable to create technology to control its technology. There must be a team of absolute retards running their Wi-Fi division.