SmartThings

Fixed my issue with alarm notifications and appreciate the other improvements made with the April release. Thanks. In most part I’m 100% in agreement with the previous review about the new Feb 2019 update. However, once I changed(Reorder) the home page, I do not have the issue with my home page resetting back to the default after I close the app & then reopen it on my iOS device. And who uses the term “Reorder” to to identify the procedure to rearrange, edit or manage the home screen? I originally thought it was for reordering of more devices. I do agree there is too much wasted space and would prefer the information being a little more condensed vs. having to scroll down the page. And, I also agree with the alerts/alarms. I’ve checked my settings numerous times, but if my iPhone is locked or if I do not have the App open, I do not receive /hear any notification from the App of a sensor being tripped. Notification can be resolved with IFTTT but would think the App itself would be able to provide that notification. I would the ability to remove a room from the home page, but have yet to find a way to do so. I do appreciate the improvements that Samsung made in an effort to improve the App and suspect there is a learning curve on my part, but I would like the user to have the capability/flexibility to manage their home screen the way the user wants it vs how Samsung thinks it should be.

I’m impressed that Samsung keeps working to improve the app. My concern is they think (IMHO) that this is all about automation. Well it is called home automation, but it is also about keeping an eye on your home while you’re away for any major issues. I am fortunate enough to have my home in Florida and a cottage in Michigan. I think you’ll know where I am in the summer and winter. I monitor the home in Florida for humidity (I don’t want mold), temperature and water leaks. In the winter I monitor the cottage for temperature and water leaks. The new and classic SmartThings app needs to have better notifications. How about a badge on the app icon if there is something out of range? How about having the ‘tiles’ in the app change color to red if a sensor has a warning (the little red dot isn’t sufficient)? Those are just two little things that would make the app more useful and user friendly. I believe that it would be more helpful if at a glance the end user can see if the lights are on, there is motion, the dishwasher is leaking, the air conditioner isn’t keeping the humidity down... you get the idea.

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You able to use this with a 2018 Samsung Smart TV. Now you can search for shows from the in app hub for it. But I see shows in there that I know are on Netflix but it does not state that. Same stuff for some other apps. To put icing on the cake, its a smart TV which at times requires typing things into each app, yet does not have a on screen keyboard in the app that I can find. There is even a internet explorer where you have to use the tv remote with an on screen keyboard. Now i get it maybe you are trying to push people to buy keyboards and set them alongside of your TV. That I have to say is pretty annoying, I already have one and it is annoying to switch between remote and keyboard. I traded in a different TV that had was supported from a competitor nick named Goku TV for this comment. In that app, not only can you type on your TV screen through the app, but you can stream the tv sound through your phone. It is truly innovative compared to this application. That can only control on/off, +/- Volume/Channel, 0-9 numbers, previous channel, up-down-left-right, and power. To top it all off its pretty laggy. It also has accurate searches through the app. Its sad that I will probably replace the smart side of this TV by plugging in a Goku TV adapter to the HDMI port.

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Garbage app and garbage developers. This app worked fine for the first year I had it and lately after an update (presumably) all of my 60+ devices show up as disconnected. I can still function them if I click on them individually to see their status but in the main window they all show up as disconnected, THEREFORE, the user has no idea what the actual status of any given device is at any given time. Which makes this app useless. The whole purpose of having an app to control home automation devices is so that the user can not only control those devices but also to know the status of the devices at any time. Furthermore, to make matters worse, this app has NEVER provided a proper log of actions. The app should be keeping a log of actions for the devices so that you can view the activity log to see when a device changed status but that has NEVER worked from day one. I’ve called to complain about these issues on numerous occasions but these issues still remain unresolved. I’m very annoyed and I don’t recommend anybody to buy a Samsung SmartThings Hub nor to download and use this horrendous app. I’m going to sell my Samsung SmartThings Hub or just throw it in the garbage and buy a different brand that actually works properly and doesn’t require the user to call and complain every week about these issues.

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I recently transitioned from Iris by Lowe’s to SmartThings and bought the hub and motion sensors (among other things). Found it tremendously difficult to connect the ST hub to my existing kwikset and schlage locks (which worked seamlessly with iris). I’ve also been unable to easily connect my Honeywell thermostat. Separately, the ST branded motion sensor is essentially useless. In the app, it will only show me in real time whether there is movement or not (and takes a moment to connect when I go through the app - it’s not always available). I would like to be able to see whether there has been movement during the day (and at what times). Iris used to showed me a bar graph where I could see the movements in my home throughout the day (e.g. no movement between 3-5 pm, movement starting at 5:30, or something like that). Is this something being addressed in an update? So far, I am not a fan of ST, and purposely delayed buying additional ST devices until I could figure out whether it worked well or not. I only bought the few items I did because Iris gave us a gift card to compensate for the shutdown of their service. I have a Samsung TV and will eventually get around to connecting it in order to salvage some utility out of this thing.