Scoot

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Appears as though scoot is putting all their effort in to the kicks and have been ignoring what made them better than others, which are the scoots. The app has needed some love for a while. Also, the scoot inventory is just ridiculous at this point. It’s nearly impossible to find one ever now. I have been a subscriber for a year now and might just cancel because I can never find an available scoot either in the morning or afternoon.

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Was flagged for “dangerous driving” for driving in incoming lanes, not wearing helmet, cutting off vehicles, and driving on sidewalk and received a call mid-ride. When contacting customer service because I was bewildered at how they managed to put these claims on me, they mentioned a Scoot employee witnessed me doing so, without giving a location where, when , or who it was. Meaning they had to have been following me for all of these claims, unless I somehow managed to do all of that in one location (which I and my friend can prove, did not.) Mind you I was riding with a friend by me the entire duration of this ride, so it wasn’t only bizarre that they didn’t report them either, they would not have any of my reasoning as to how impossible this was nor the witness that I was riding with. I then asked for proof, and they said they didn’t have any/could not give out and after much back and forth, terminated my account. Lovely how I still have a photo of me with my helmet on and my friend on that same ride. Ridiculous how their customer support team also had this back and forth with me and terminated the account on accusations without proof.

Traveled out west for a wedding and had 2 days in San Francisco of downtime to explore. The app is easy to use and the scooters are just awesome. It’s cheaper than Uber/Lyft, more fun than either of those, and easy to use. I was a bit nervous about being on the scooter....if you can mildly ride a bike, you can scoot. It’s great, much easier than the standing scooters. The absolute best part of Scoot is that you can basically stop anywhere, park it, hold the scooter on the app, and explore a certain area. I stopped all over to take pictures, I never had the hassle of looking for somewhere to park or a place to pull off. Loved it so much that I canceled my plans for tomorrow and will be scooting around to a few other places tomorrow.

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I just went my car and saw one of the scooters hit my car. The person parked scooter 2 inc behind me. It’s Impassible to park without touching my car. There were 2 major scratches. I called them and asked that what should I do? He asked me if there’s a camera on the street!! I’m talking about scratches how you’re gonna realize it on camera!! After that he just told me go to police station and make report it. They didn’t even ask me scooter number !! So I’II go to Police station for sure!!

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This whole service is a scam. Do not waste your money on this. The app would not verify my license and there is zero costumer support. I then downloaded the scoot kick app and it was also terrible. On the map there were numerous “phantom” scooters that did not exists. When I finally did find one it was broken and the app charged me money for trying to get it started. Don’t give your money to these fools. Run their business into the ground.