Skip Scooters by Helbiz

Comparing the skip scooters to Bird and Lime, the actual scooter of skip is the best, and safest feeling of all. It has a wider platform to stand on, a stronger motor, better control, better handle bar comfort, and they can fold (the others can’t) if you collect them as a charger. The app on the other hand, lacks core functionality, such as checking the battery % before paying for the ride, gambling activating one on 15%. Ride history would be nice too. I had a rare issue happen and support was extremely quick and extremely nice. Skip is by far the best scooter share company here in Portland, I just wish they would improve their app a little bit.

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So I enjoyed skip for the first week I used it; many of the scooters had malfunctions and I had a couple small transactional issues but overall it was worth the fun and connivence. Then yesterday I got a notification letting me know that I completed a ride for several hundred minutes and racked up about 50$ worth of charges. Not had I not completed a ride, but I also hadn’t used a scooter in several days. When I called customer support because I felt my issue was immediate, the customer service person was from a call center not affiliated with skip and told me the best he could do was report the issue to skip like I had already done. I’m not sure what the purpose of the number was but when a skip rep finally got back to me via email they told me it was a ‘glitch’ and they’d refund my money in 2-5 days. I failed to eat any sort of compensation despite the fact that I received overdraft fees because of the ridiculous amount I was charged for something I literally didn’t do. It’s clear to me their application is too prone to glitches to be trusted with confidential payment information & their customer service on several levels made me feel as if my issue was trivial and not worth compensating. Overall it’s a buggy product that I don’t think is worth the risk of potential loss of money and time. If someone from skip wants to help me out that’s dope but otherwise I would say cop a lime or bird.

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I have been working for skip as a charger or ranger whatever they say for the past 4 months. I have never experienced terrible support for rangers who we go out there in the cold, rain, snow late at night and early in the morning. The biggest issue is about being paid on time or not getting PAID AT ALL. I regularly pick up 20-30 skips a day. That’s $160-$240 worth per day that I charge and dropped. They would only pay me once out of 5 days! I’ll have to wait 48 hours for them to investigate and properly pay me. That leaves me at the end of not making payments for bills I owe. It’s a terrible application if you are looking to earn money with skip - they will under pay and under appreciate your hard work. I always have to screen shot everything from all the skips I picked up to the time that I do not have any skips in possession. If you are looking for work similar to charging - work with bird or line they never had any issues for paying me on time.

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I know other reviews have already said this, but skip ripped me off and stressed me out so much, it wasn’t worth the novelty of an electric scooter ride. They first tried to charge me $25 extra yesterday because it said I was “out of bounds”...I was in the middle of SF and at the time they had rolled out no map indicating what the boundaries might be. I called in to get the fee taken away and, considering that I had scootered around for 20 minutes trying to find an in bounds location, I asked if I could get some money back from my ride. They said yes but instead of getting rid of any charges they DOUBLED THEM! Worst company ever, it’s just not worth it to go for a ride and deal with all this stress. Edit: while they didn’t end up actually charging me the $25 they did charge me triple “activation fees” and double the base ride fare (all for one ride). After repeatedly contacting customer service they did refund me. Still don’t think it’s worth it to go for a ride.

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First off let me say I love, skip scooters when they are actually where the app says they are, and when they actually work, but an unbelievable amount of time they do NOT work. There is almost ALWAYS something wrong with them, and you are not given any reason why, or any way of telling the app that that scooter is broken. Thus, they continue to make money from people paying the 1$ to start the scooter, figuring out it doesn’t actually work, and then being out a dollar. This has happened to me a dozen times in just the past month. For now, SAVE YOUR PHONE SPACE. Get Bird, or Lime. They have apps that are updated constantly so you know which scooters will actually work and how much battery they have. Maybe one day skip will actually get a decent app, until then it will simply cost you money.