Xfinity My Account

It does have some nice functionality. However, to move from my account to see my bill, I keep having to enter my password. I’m already in your system. Comcast doesn’t want to provide the service of a paper bill. How come you make it so difficult to see my bill in the app? Also, the app allows us to add features to our account, but not remove. Not cool. Customers should be able to view all available options so that we can make an informed decision regarding our plans. Not be forced to call a number to speak with someone with a limited English vocabulary. Also, when trying to change the card that is saved into autopay - the system gives misleading messages. It reads that the system can’t remove the card at this time. This indicates to me that the system cannot do it now, but will be able to at another time. When, in fact, it will never be able to remove the card until we log into yet another section of the app to change our autopay setup. I shouldn’t have to log in so many times to do a job that Comcast should be doing for me.

response required

You’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent one costs over $150 a year (more than most cable modems cost to buy). Both through the app and website, I found the location where I’m supposed to be able to access that information and after an hour of trying and being asked to logon about 50 times as well as being asked for my address and plan about the same number of times, I’m no closer to having an answer from Xfinity. Doesn’t it stand to reason that, after successfully logging in multiple times, they should know my address and plan type?!?! Oh yeah, another kicker, their website and app both say my address that they currently service isn’t recognized. Do they even test their website or apps to see if they work? It doesn’t appear that they do. The only good thing I can say about Xfinity is that their service works most of the time but heaven help you if you ever need anything outside of that.

I would like to say that the customer service is excellent. I got behind in my payment by one month. Now. I only get internet. Because of the high cost in cable I can not afford all the amenities Comcast has to offer it’s just not in my budget. But small story short. I got shut off. I called them explained my situation to customer service. They turned my internet back on and said when you get paid please pay this amount and your service will continue. I was in shock. See I’m on a bye-weekly pay period. And I told them this they still turned it back on that day. I had my internet back on with in ten minutes. We need more company’s like this that have a heart and know that times are tough. And to give us hard working people a chance. I thank you very much. God Bless each and every one of you that work at Xfinity (Comcast).

response required

If only there was an internet company that was up front with their prices! Didn't make you have to out put in your address to look at upgrades for cable or internet, and allowed you to pick and choose what You! The customer wants!!! But there isn't. Obviously at&t, Time Warner, Dish and all the other companies in my area give me hell as a customer and it sadly happens to be that I get the most consistent internet with Comcast. But I truly, to my core hate having to do anything involving their app, website or customer service! And its for one simple reason... TRANSPARENCY!!! don’t cancel my HBO subscription you made me get in the first place BC you want my package to now include Stars and require me to purchase another package to get my HBO subscription back. Don't give me this one year discount just so you can secretly raise my rate later under the guises that I won’t notice! Comcast Xfinity... you’re the worst! I hope Google or some other company forces you change your business strategy in order to stay relevant!But truly I want to see this company fall to the wayside like MCI (remember them lol). Sincerely, Your reluctant customer... I can’t wait for something better.

response required

The app is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity. This app DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some money when you need to. Xfinity makes it as difficult as possible and extremely inconvenient for customers to modify their services and save money. If you’re not paying attention when using this app, you can accidentally & very easily add unnecessary services in less than 15 seconds. Then in order for you to correct your mistake, you will have to call by phone and spend around 30 MINUTES or more of your valuable time waiting for the “customer service” rep to correct your error. (Remember the customer recording of his call to Comcast that went viral on the internet, when Xfinity/ Comcast made it extremely inconvenient and difficult and gave him the run-around 🏃 every time he called “customer service” to cancel a service?) If Xfinity reeeeeally cares about the customer, they should make it possible to downsize services by using this app!!