RentCafe Resident

I have been having issues with setting up my residential portal and auto pay for two months since they upgraded their system. All of the staff have been helpful but have been unsuccessful with figuring this issue out and has caused me much frustration and financial problems due to to this problem. For the past week Kait at the front desk has been amazing with the amount of time and effort she has put into solving this problem and was very professional and and I could tell she was happy to work there and sincerely wanted to help. Over the past week she has tried everything and managed to figure out the glitch. Kait remembers the names of the residents after one introduction and greets you with a happy and honest; “ How My I Help you”. All of the staff here is great. But I would highly recommend that you ask for Kait at the front desk if you have any issues.

response required

You’ve got to be joking with the speed performance of this app. I ran a stopwatch to test exactly how long this app takes to load. After putting in my credentials and hitting the sign in button, it takes OVER A MINUTE just to load the contents of home page, both on my wifi and on cellular. But then, I’m stuck with a loading icon next to my settings page, so I can’t even access my settings for god knows how long. So I have to close the app and open it again because the settings won’t load, and then I’m sitting there for another 3 minutes just waiting to be able to use the app. It’s ridiculous. Other than this serious issue, the app is good, but for the love of god please optimize your app. I’m just trying to pay my rent here. UPDATE: Lord don’t even get me started on once you try to actually PAY the rent, I’ve still been sitting here for minutes with a loading icon on the “make a payment” page. UPDATE #2: “Application error. An error has occurred, please try again later.” If the support response is going to be “We’re sorry! A lot of people are currently using the app to pay rent at the moment, so the system is a bit congested!” Then maybe this company shouldn’t be trying to run an app that thousands of people are trying to use to pay their rent if their systems aren’t even ready for it.

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Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well. Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.

As a resident of the Residences of Springfield Station I want to express my heartfelt gratitude to Ms Gisele Thema, Asst. Comm. Mgr. I had the pleasure of interacting with Ms Thema on my recent lease renewal. My interactions with other apartment mgmt staff at other apartments were cold, unapproachable and/or just lacked the willingness to talk to or assist you. My experience with Ms Thema was just the opposite. I found Ms Thema to be extremely professional, communicative, and very customer friendly. During my lease renewal Ms Thema routinely kept me informed via email as to the status of my request. In a matter of days Ms Thema provided me a favorable response to my renewal request and personally handled and expedited my lease renewal. To this day when I see Ms Thema in the lease office she always personable, greets with a smile and pleasantly answers any questions about community renovation projects. Ms Thema, you’re the best and keep up the great customer service. Resident@MP

Rental agents Celeste, Sterling, and the other lady...oops can’t think of her name at the moment are all warm and accommodating professionals always courteous and genuine✅ Despite the dense population of residents, vehicles and construction it is a tranquil quiet community✅ Maintenance requests are responded to same day or next day. The head of maintenance is like a southern military man: top flight, clean cut, and hands on.✅ Package deliveries are placed in individually secured boxes so there’s no missed items✅ Soundproofing is on point. I do not hear neighbors anything: walking, talking, loud movies or music, dogs etc. It’s uber quiet.✅ The move in special is terrific. I got 3 month concession so I treated myself to new luxurious furnishings/rugs for this new beautiful unit and paid my renewal auto policy in full✅ After touring my friends to the luxurious clubhouse and fitness area and pool, My friends teens want to leave their homes and live with me✅ Mailboxes are inside building so no going out in bad weather to get the mail✅ Valet trash is Sunday thru Thursdays✅ Now parking is roomy but the spaces fill quickly. I seriously dislike High Efficiency washing machines but it beats going out to do the wash. With the cold weather setting in you can probably get a nice promotion. Tell the agent C Shabazz recommended a tour.