Xfinity

Nice to be able to see culprits in heavy usage or for investigating ones whom stream while away forgetting to turn off... has parental control that seems,risk-wise, up to date and blocks sites we dont want kids having access to. Also, has feature of bedtime mode timer to pause wifi for a specific user and their device(s) at a start or bedtime and WiFi access is paused until the time you set as a wake up. A similar feature to this would be helpful as work and school, so it could be set to shut off when your kid accidentally (and continues) stays streaming even though at school or a forgetful adult while at work...be nice to have many, and not just one timer,to pause WiFi for things other than for only sleep— times that you know you won’t need access to WiFi as I feel this would help conserve many bites of usage but I assume xfinity will NOT do this as forgetfulness is a nice revenue builder and greed will not allow until competition (still waiting!!) Offers more Timers as switch bait and then Comcast will, as always, try to work backwards leaving too bad taste a taste and a reputation smoldering in ash. Someday, if not burnt from the rear, they’ll work out front but until a viable competitor emerges we go by Unchallenged and non competed against policies built for —only—revenue minded near sighted retirement and bonus lining of pockets running the show.

xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app. This amazing security app from xFi is a huge relief to me and my family. Thank you xFi for a job well done. Regards Mr. Santiago

Thank you for taking a huge burden off my shoulders. I sent in a review through my account app in communication as well. I will say it again. We are living in very uncertain times right now because of Covid 19 and I work in the essential business category. Home internet is a imperative for me me in the evening when I get home. I tried for 5 days with AT&T to get connected and they never answered me thru phone or email. I have been horribly stressed out about this. All they had was a recording that said no one was available to take my call. I understand these are bad times, but corporate AT&T sent me my internet connection in 2 days, no problem. They were not there when I had connection problems..... nobody.....was there. Xfinity Comcast sent me my internet within 2 days as well BUT today I was able to call and connect. Your awesome customer service Rep that answered the phone stayed with me through all of my connection issues. It wasn’t simple but he said we would get it done tonight and he did. I wish I could remember his name. He deserves kudos for being a really awesome team member. I can now continue my role in the “essential business” world during this Coronavirus pandemic. Thank you! Thank you! Thank You!! Alexia Woodgate

After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley

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So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.