Xfinity Connect

I’ve been using the comcast app for email primarily. Having said that some of my biggest issues are incredibly simple ones that for some reason Comcast will not address. 1) Allow app users to attach documents!! This is a basic feature function of most any email service yet for whatever reason Comcast still has not fixed this.. as of now you can only attach photos from your device 2) The app is not consistent with the internet version. I can try to send an email from the app and get a “email address is not valid..” and be unable to send. Login via internet and no problem sending to the email address (which btw was valid) 3) It’s glitchy as all get out. Sometimes you open it and email promptly downloads. Other times you open and continue to refresh because there was a visual alert that you have new email. After 3-4 refreshes you go out of the app and do something else then go back into the app and boom.. the email is there? Most of these issues do not seem to be incredibly pressing to solve yet they have been problems for years. Please please fix... would like to give this app 5 stars

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Originally this app was just ok; but over the past year or so has steadily gotten worse and worse, to the point where it is now unusable. The only reason I got it in the first place was to use instead of Apple Mail so that Mail wouldn’t take up so much storage space on my iPad and iPhone (you know, the “ghost storage” in Apple Mail that doesn’t go away even though you delete your emails and empty trash folder; and the only way to get rid of it is to delete the Mail app and reinstall. If you don’t it will eventually use up most of the storage on your device - ridiculous that Apple doesn’t address this!) At any rate, I was driven to this Xfinity Connect app by that issue. For the first couple of years it was at least useable. Now it only works maybe 20-30% of the time and it has never maintained my contacts. I’m having all of the same issues others are reporting and I just can’t take it anymore! Comcast is doing NOTHING to address all the problems and their only “repeated and very tired fix” is to delete and reinstall the app which NEVER works. Shame on you, Comcast! This has the potential of being a very good app if you would only fix all of the problems. Guess we’ll never know what that would be like! This app is now bad enough that I’m having to go back to Apple Mail, even knowing that I’ll have to regularly delete and reinstall it in order to keep the size of it down. I’m thoroughly disgusted with Comcast!

Comcast has been with me for over 11 yrs, they are kind of high in cost but good thing is they always have offers going on and not always you have to be a new customer to take advantage of the offers, my internet is so good I’d be embarrassed to compare it to any other specially AT&T, I love my tv program I don’t have the phone anymore because had it sitting there for yrs with no use, I used to let my neighbor friend use it to call Mexico even that is awesome cause it is so expensive to reach out for family in Mexico other phone company’s or mobile company charge so mu they don’t have enough time to say good bye, 😢 as for my tv programming I love ❤️ it I get what I like to watch and not to mention I can record so so much.. Love ❤️ my comcast..Customer service is very good in resolving issues in that 1st call, and they have a 2 hr window for a tech visit or you get a 20$ credit on your account, if you have to call again for the same issue and tech comes out again you get a 20$ credit for reoccurring issues...

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I want to like this app. It sounds like a great product that would allow you to utilize your xfinity communication services all in one place without having to connect to Apple Mail or be near your home phone. However, it rarely works and has not worked as designed for over a year. It sends notifications about emails and phone calls received, but when I tap the notification the server is never able to retrieve the email and I am never able to answer a call from the app. In order to use the email function I have to force close the app EVERY time I want to use it, sometimes even during the same email checking session. It is also the same anytime I open the Connect app without having had a notification. If it has been running in the background it will not work without being force closed. As for the telephone portion, I have only been able to look at missed calls. The app will not answer calls or dial out. The voicemail does work well as does the speech to text feature. I keep waiting for this app to improve functionality, but am surprised at how long that it has taken. I’ve tried various quick fixes that typically work with malfunctioning apps, such as, deleting and reinstalling, but they have not helped.

Very appreciative to have access to email via the Connect App. Due to “bugs” with the operating system on my Apple products (Smart Phone, Lap Top & Tablet), the Connect App is the only way I can receive and send emails via Comcast which; I should add, is the primary email address utilized for correspondence. If I send emails from my phone, I have to utilize an iCloud account. If this App wasn’t available, I would not be able to receive or reply to messages sent to my Comcast account. I have tried multiple troubleshooting methods to fix the Apple bug to no avail. Glad I have this “work around.” The only feature I would like to see added is the following: When I send correspondence outside of the App (i.e. sending feedback or questions within online forms), I can not access the correspondence in the “Sent” folder in the App. The only “sent” emails that can be accessed must originate directly from the Connect App. If that can be fixed it would be perfect.