TruGreen

I’m writing two parts to my review. Firstly, the app is well-designed and simple and to the point. If you want to add services it is easy to do so using the app. It also allows you to see when the last service was. The ability to see detailed invoices is there though I take advantage of prepayment discounts. Secondly, on the subject of pricing. While it is fairly easy to determine a set price for yards, I think that there should be wiggle room for returning customers who can make a great case for service like trees and shrubs as my landscape only contains approximately ten trees and shrubs in total though I am paying an amount that I would expect to be for 30 trees and shrubs. However, I am going to reassess once I see how it all looks. We have a new home with new plants so I want to give an appropriate amount of time to make the call on trees and shrubs. I could definitely tell a difference in the lawn within our first few months of using TruGreen after we moved in so as far as lawn service goes they are awesome!

My lawn looks great, but the scheduling stinks. I agree that a one day notification is not enough time. Also, after calling the corporate office, and getting a free service and a half, the local people had no record of the agreement. After a couple calls the first service was scheduled, done and when the second came around, they charged full price. Then to get it corrected they had to cancel my service and get me signed back up. Now I get credited for the full price, and charged for half as agreed to. But still had weeds (no sign of curling up or dying), so called back and got another free service. All looked good. My main complaint is the local customer service, different answers to same question from different customer service reps and the app itself. I am continually scheduled for service, from 8 am to noon, then noon to 5 and finally they come at 6. I agree with another review about their dogs. When they are not supposed to be in the yard for 1-2 or up to 24 hours until the spray dries, you really need to know when they are going to show up. I am a master scheduler and have been for 25 + years and I’d be fired if I couldn’t get the scheduling done right. It’s key to keeping customers. And also I have to laugh when I see the canned response to these reviews all looking like they were copied and pasted. My god, read the review and reply appropriately, don’t patronize the reviewers with the same answers.

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I like the look of the app. Services are in general good as well but some are very much not worth it - notably the tree and shrub service we got on their advice for our fruit trees that were suffering from maggots and other pests. There has been no improvement to the situation. Then either form the service or the app, it’s not possible to unsubscribe from existing services after you opt in. You have to call, where while not being car salesman pushy they do try to make you sign up for more services. The app and websites do allow you to add more services though. So overall the lawn service is worth it, and we may try the aeration and lime treatment. But know that you will get the old upsell very regularly, and some of the services are recommended whether they will be useful to you or not.

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I’ll start by saying I think they have a great product. Works as advertised. I subscribe to the weed and feed residential lawn service. HOWEVER... The app is complete garbage. It has caused me to have to leave work in the middle of the day to put my dogs up multiple times. You can’t change or cancel your appointment same day because there is a risk that the driver will not see the message. This has happened to me 3 times. One of those times the driver beat me to my house after they sent him a message to not spray. He sprayed the chemicals in my yard while my dogs were not put up inside (I have a doggy door)...the same chemicals they tell you to keep you and your dogs away from for a few hours after application. All of thus could have been prevented if their app wasn’t designed and maintained by cheap talent and even cheaper UX budgets. GPS is never accurate when displaying my location or their truck’s location. Why provide GPS and a live map if it’s always wrong? No map would be better than wrong info. ETAs are rolling 1.5 hour windows that update every minute. From “10:05-11:35” to “10:06-11:36” and so on. Please tell me how that is valuable. Notifications are sporadic and often non existent (day-before reminders, day-of reminders, etc.) So as long and you don’t have dogs to put up, gates to unlock, and you don’t care about being caught off guard then you won’t have a problem with this app.

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The app is great if you want their phone number but that’s about it. I wish it described one’s service they are about to receive. I do not want to call the toll free number to find out. It’s nice to see where the technician is in terms of day-of service but it would be nice to be able to text he technician while in route to let the them know their customer wants to talk to them before the day’s application/service. While I was treated fairly by TruGreen after the fact pre-emergent was put down in a service after I had just done some overseeing. Had the tech talked to me first and the type of service I was going to receive was in the app this could have been avoided. Like I said I was graciously compensated after this snafu but I think the app could have the additional capability I described above. It’s a great start for an app but there is much improvement needed.