User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
This app is terrible. I didn’t believe the reviews and I wish I would have! I was led to believe it would be the answer I was looking for. One phone, multiple numbers, with the ability to text, call, etc. I have had nothing but problems since the day I installed the app. I have had to uninstall and reinstall the app several times but it hasn’t corrected the issues. I have spoken with several One Talk Representatives and I get the same answer, “nothing is wrong.” How can nothing be wrong when I constantly have dropped calls and can’t call the person back for a couple of minutes because it won’t connect. The messaging is disabled so I have to close and reopen the app for it to allow me to send a text. It won’t disconnect the call so I have to close the app to disconnect. And it won’t alert me when I have a voicemail so I have to call in several times a day and waste my time going through the prompts. My regular phone service has never dropped a call or had any of the issues One Talk has. I can sit in the same location without moving and One Talk will drop my call but my regular service is perfectly fine. Explain that one. I have been a Verizon customer since they started up in my area. This is the worst experience I’ve ever had. I’m rethinking who my provider should be. You would think with a huge company like Verizon they would take more pride into making sure their products work or offer a helpful solution.
This is by far the worst decision I've made managing my business. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try. Shame on me for trusting Verizon and not doing my own research. If you click on all versions of the app, you'll see that it has a 1.5 star rating. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. I'm not showing a missed call or message from them all day. I reset my phone, and it shows it from last Wednesday. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and the app continually just crashing. I explained that the recent app update has just made an already terrible system even worse. The response I got was that I am the only person they have ever had complain or have issues. I mean, seriously? Has America become so lazy that people think they can lie about anything and you won't do your own research? This is how a "valued customer" for almost 2 decades gets treated.
I chose this option because I thought it would be a better alternative to GoogleVoice. It was not a better option. And unfortunately, it isn’t free either. Functionally: My calls drop often. Texts frequently go unsent due to “not being connected”—whatever that means. Then, on more than one occasion, I send a text once and unbeknownst to me, the text sends several more times, sometimes even a week later. Oppositely, I receive text messages hours and days later regularly. And I presume it’s the same mysterious status of “not being connected,” which again is completely unclear as to what that means and how to stay connected. As far as my personal opinions about what I dislike: There are no options to change the notification sounds for the app. I also dislike that the user interface is so unnecessarily laborsome—things like checking your voicemail and navigating options to change voicemail settings requires several steps, that unless you know the numbers for each option by heart you have to wait for the automated voice to tell you how to get to which setting; numbers and things like # and * are on separate keypads; the photo quality is terrible. The only positive is that I get a local phone number. And as a transplant doing business in the state which I currently live, that’s nice. It’s just a shame that I can’t fully use it.
I chose to move to Verizon after the south Texas Hurricane because of AT&T tower and communications issues. But I have never been in such a bind with running my company all because I do not have good communication because of the Verizon One Talk app. My calls chime to be delayed. Sometimes even up to 3 days later I will see missed calls appear. I try and try to pick up voice mails after hours later the app shows I have received calls and still I am unable to get my messages because of crashing app. I have spoken to regional manager and he advised the same as the store. They have said very little complaints have come in concerning the app and it is surely my phone. I should delete app. Update any updates needed on my phone then to reinstall the app. I have done and it helps none. I feel the problem is just getting worse. Then after calling again I get told I need to update my phone. That it is too old. I have a 6plus phone. No one said while I’m standing at their counter the day they sold me the service that my phone would not handle the app. More than I can say right now I’m frustrated at the fact that my “no front door” business is failing because I am unable to respect my customers enough to just call them back. I don’t know what will happen from here. Bait something has to change.
If you’re planning on using this app for business, you may want to reconsider for now. The app works perfect 70% of the time. Unfortunately when you’re using this for business, the other 30% can be very costly. The issues are on both the phone and messaging. My software tracks all calls through my One Talk desk phone. I check the missed calls list everyday due to this app. There’s typically several calls that went through to the desk phone, but never make it to the app. On the message side, I will see a notification of a new message on my phone when it’s locked, but then I unlock the phone and go to the app and nothing is there. They will generally show up several hours later. I get “messages disabled, tap to try again”, which is ineffective. Most of the time, I can retrieve the message by cycling the phone on/off or switching between WiFi and cell data. This is all very frustrating as a business owner on the road a lot. I have re downloaded the app at least 20+ times hoping to correct these issues, but no luck. I’ve been using the app since Oct 18 and haven’t seen any improvement. It’s a great concept by Verizon, but extremely poor development. For now it’s a 1 star due to the substantial cost I incur from lost or late communication.
Developed by the Verizon Wireless,
who have also released the following apps My Verizon, Verizon Call Filter, VZ Navigator, Verizon Content-Transfer, Verizon Cloud, Message+, GizmoHub, Verizon One Talk, IamVerizon, My Verizon For Business .
Verizon One Talk has 1 390 user reviews.
Verizon One Talk has an average rating of 3.5.
The latest version of Verizon One Talk (3.1.3) was released on Dec 03, 2019.
You can download Verizon One Talk here:.
One Talk connects your office and mobile devices with one number. Use your One Talk phone number on multiple devices including One Talk desk phones, compatible Smart Phones and tablets or the
Mobile app. With over 25 features, here are just a few ways One Talk works for you.
· Call Move – Move active calls between devices without interruption.
· 6-Way Conference –Merge up to 6 participants for a conference call.
· Mobile Call Management –Transfer, Forward or create conference calls.
· Video Calling – For when you need to be face to face.
· Messaging – Messages are synced across up to 5 Smartphone or Tablet devices
· Do Not Disturb - silences incoming calls on that device
1. Subscribe to the Verizon One Talk service through our Business or Retail Sales Agents
2. Download One Talk and install the app.
3. Enter the One Talk phone number and device nickname
4. Select Request PIN and check your email for your activation PIN
i. It’s the email address your One Talk administrator set up on the account
5. Enter your PIN and complete the profile setup
6. Using the One Talk app, start calling and messaging using your One Talk phone number!
See how One Talk can help your business. Visit OneTalk.com for more information or to contact a representative.
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