Comcast Business

This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this.... *Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.

ask user to change the rating

Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”. Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).

response required

More often than not a “network error” occurs while I’m trying to log on to the app, while I have full bars and full WiFi signal. And my WiFi is Comcast so I’m not sure why it’s having trouble communicating with its own app-wifi. The app is supposed to forward calls from my business to my cell phone, which it does, but it doesn’t state which phone the call was meant for. If someone was calling to speak with me it would be awkward to answer with the same greeting I use at my bridal store and it would be unprofessional to Just say “hello” if it is a bride calling! They should have really thought through and worked out a lot of these bugs before offering this app to consumers because it just makes the company look even worse. Basically no one actually wants Comcast, that’s just our only choice because of where we are located. I sure hope things get better with the customer service and this app because a working phone, WiFi, and voice mail which they have not managed to get working are all key to my business’s success.

response required

This app used to work perfectly for me working remote. Since Comcast has done its switch with getting rid of the original voice-edge services (online access and app access) it now makes me login constantly!! it won’t recognize my fingerprint on my device like it’s supposed to and doesn’t even matter that I click the remember me/don’t log me out button. I have to manually enter my password MULTIPLE times throughout the day to make outgoing calls. This is BEYOND frustrating as I work from home and need to access it for every call I make. I don’t care for all the bill payment crud it pulls up now either since I work for a company that pays all that - They force us as admins on the program to have access to this? It’s ridiculous. That’s why it’s a “business” account... why even have that as part of the phone app? It should be a separate app for businesses that choose to use bill pay that way. This whole voice-edge service has gone completely down hill since the switch and our company will be looking into other options due to the inconvenience this has all caused.

response required

This app is so unreliable there is absolutely no point in having it. According to Comcast, you should be able to forward your business phone to any other phone and function in a mobile capacity. If you only want to check voicemail, that's true. So many times I try to make phone calls from the app and they won't connect. It happens so often that I don't even bother using that function. I have to block my number when calling customers from my cell which is a) ridiculous and b) unprofessional. Also, you would think that if the app is meant to be mobile you'd be able to text from the app, but no, you can't do that either. Again, the app is unreliable and completely useless. I would expect so much more from a communications company. I had AT&T before and their mobile app was awesome, it always worked and was reliable, and I could text from the app. Will more than likely switch from Comcast altogether because of this as mobility is imperative for our business and frankly, it's expected in this day and time.