User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
This app is super easy to use and has everything you need! You can pay your bill, view your bill including breakdown of charges, set up auto pay, change your payment info., view your bill, view how much data you’ve used/have left and even see exactly where your data was used....it’s broken down into percents in 10 different categories(internet, apps, chat, navigation, video, messaging, audio, cloud, downloads and gaming). The only thing I dislike is that it’s not usually accurate as it always shows me having some low percent usage for gaming when I haven’t touched a game. What I also like a lot is that you can change your plan as needed as far as how many GB you need each month. I also like the Verizon up feature: once you have accumulated enough money thru payments each month (I think it’s like $ 300 dollars), you can apply $ 5 dollars towards different things like an extra GB of data, gift cards, or “device dollars” where the money accumulates and you can use it in the future to apply to a new device. It’s free money! The last feature I love is being able to ask questions at any time about anything: Technical questions about your phone, your bill or anything you can think of really. You can browse and find your topic or speak to their support staff right from the app.
I have been with Verizon about 3yrs now after leaving 12 + years of Att . I regret never leaving sooner as its been the best service , customer service , best plans etc... I mean ever aspect of the company i have dealt with even on warranty side have been transparent , straight forward and helped far beyond any other company could even come Close to. The plans are amazing and cheaper with fast service . After switched , my wife regretted she did not wait and re-signed a short contract with Sprint as she did not want to wait . By they way which is the worst service and company i have yet to witness out there, no joke at all. She ended up paying her device off a few months earlier and paid out contract because she could not wait any longer to actually have a functioning service. Lol we have played many load games , just so i can express to her how bad sprint is. Many times I would give her 3-4 min. Of time ahead of me before i even started my search that took only a few seconds . She loves now she can get her unlimited apple music free , unlimited data , super fast service . So she can stream her movies or even use her facebook without wifi now. Love Verizon and as long as they stay as they are now , i won’t be leaving !!!! AMAZING AMAZING AMAZING
Verizon coverage is good to great but overall as a company UNETHICAL does begin to describe how they operate. Had the “original” unlimited data and they targeted me and a sales associate blatantly lied about what I would receive instead of the plan that could have been restored but it has never been nor will it be. They told me a mall store employee who was a “3rd party” or contractor sometimes targets customers and they can’t do anything. In fact they couldn’t tell me who let them know to cancel my plan nor which store the request came from. Brilliant CEO because if they don’t know who did it how can they undo what was done by which store and who? I worked with 6 different techs and somehow literally my Data in the cloud and “ON MY Computer” got erased and I spent entire summer trying to retrieve it and my tax info and history was lost forever. Ended up I found the notes I took during the conversation when I was targeted and so I called the number and surprise surprise but someone answered saying “Verizon call center....”. The person who did the change was Bernadette according to my notes and the Verizon customer service guy verified she was actually not at work but he would send her an email. I told him I didn’t think he would be too helpful once he understood the reason for my call. So many other issues but for 10 years I had hand me down phones from my husband and
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required). I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss. Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
I purchased a new phone through Verizon but had to pick up the phone at a store in Stuart Florida. Once there, they ended up selling me a new iPad. What they neglected to tell me was that they would require me to have a two year contract plan for a new number and data plan. My intent in buying the iPad was to FaceTime with my Grandchildren. I contacted customer service and although they were very helpful they could not do anything about the two year contract. In addition to purchasing a new phone, I also bought an Otter case, protective screen and a quick charger. I was promised that I would receive those items excluding the phone in two days. I was advised that I would need to be there to sign for the items. Well, they never arrived and I wasted an entire day waiting. The items were delivered on the next day and left at my door. No one signed for them. Upon opening the box I was surprised to find a Samsung quick charger. The directions clearly state that this charger can only be compatible with a Samsung product. When I contacted customer service they laughed and said an iPhone will not work with that charger. I said, “you people sent it to me after purchasing an iPhone”. I reordered another quick charger and it came two days later. I’m completely disappointed and more than likely switching to another carrier. A long time Verizon customer!!! Joe Johnson
Developed by the Verizon Wireless,
who have also released the following apps My Verizon, Verizon Call Filter, VZ Navigator, Verizon Content-Transfer, Verizon Cloud, Message+, GizmoHub, Verizon One Talk, IamVerizon, My Verizon For Business .
My Verizon has 2 630 851 user reviews.
My Verizon has an average rating of 4.6.
The latest version of My Verizon (7.4.0) was released on Feb 26, 2020.
You can download My Verizon here:.
***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***
The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.
The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps
Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.
In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.
One app. Total control.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***
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