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This app is super easy to use and has everything you need! You can pay your bill, view your bill including breakdown of charges, set up auto pay, change your payment info., view your bill, view how much data you’ve used/have left and even see exactly where your data was used....it’s broken down into percents in 10 different categories(internet, apps, chat, navigation, video, messaging, audio, cloud, downloads and gaming). The only thing I dislike is that it’s not usually accurate as it always shows me having some low percent usage for gaming when I haven’t touched a game. What I also like a lot is that you can change your plan as needed as far as how many GB you need each month. I also like the Verizon up feature: once you have accumulated enough money thru payments each month (I think it’s like $ 300 dollars), you can apply $ 5 dollars towards different things like an extra GB of data, gift cards, or “device dollars” where the money accumulates and you can use it in the future to apply to a new device. It’s free money! The last feature I love is being able to ask questions at any time about anything: Technical questions about your phone, your bill or anything you can think of really. You can browse and find your topic or speak to their support staff right from the app.
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately. Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise. Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required). I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss. Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
I think you guys are in awesome company but I don’t enjoy I deal of having an unlimited plan unlimited data and I’ve only use 9.5 gigs of my service and I have been getting multiple text,3 maybe four reminders just in my email alone for a Verizon bill due reminder. I tried to get on the riser multiple times and I can only get through the world robot that wouldn’t even help me with anything get me a live person or as I kept getting was the message Verizon is having difficulty’s of horrible service of two weeks. I have tried contacting Verizon wireless about and issue with my data been slow down because I got a text message about we apologize but there’s is a higher chance reducing my data??? I thought I wanted top of the line service cause I have always seen Verizon at the top of every wireless service!!!! Please can I get the awesome amazing service I had lol 😀 oh and Verizon Wireless did an amazing job with the setup of a BRAND NEW IPHONE 8-PLUS awesome!!! I also need to speak with a live person to help get a extension until the third please and thank your Verizon Wireless...
The app itself has good intentions, but whoever designs and works on the app needs to go back to work. Where do I start? I would like to be able to use it on Wi - fi and not exclusively data, what’s the point of having my wireless internet if I can’t even perform simple tasks such as paying my bill? Just another way Verizon forces you into using their data I suppose. I’m all about good security but when I have to go through 20 different password options just to find the one that will actually validate who are you really protecting the account from? Guess you know it’s secure when even an experienced wireless consultant has a hard time accessing their own account. The general public can barely remember their own simple passwords, don’t make them jump through ten thousand hoops just to find a password they’re not even going to remember. I could go on, but my point is that if you’re going to encourage customers to utilize the app to manage your account at least make it easier for them. I can’t tell you how many customers I hear including myself having some sort of technical error or nonsensical action that happens with their app consistently. Quit making everything overly complicated
***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***
The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.
The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps
Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.
In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.
One app. Total control.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***