Mindbody: Fitness, Salon & Spa

I have been in search for a studio that offers flexible hours & classes of different levels from novice to expert. I am a true novice and I knew after 5 days into an introductory offer, I found a home. The instructors are professional, and their knowledge of the body, mind and spiritual connections are second to none. They weave the breathing techniques, instructional poses and the physiology simultaneously. So far I experienced 3 different instructors. Margo in particular reads a quote and paces her direction in a clear, articulate calming voice and in a way thats not intimidating. She encourages us and pushes our limits at the same time. Proudly I have had 21 classes and no 2 have been remotely the same. Any concerns or anxiety that you bring to the class are left at the door. I guarantee that your body, mind and spirit are significantly relaxed and improved before you exit the studio. Cannot wait for my next class. Sincerely Jean Marie

ask user to change the rating

needs improvement in some major areas. 1 - it should tell me what facilities the studio has. Shower? Towels? Keypad lockers? Or bring my own lock? 2 - app should have 3-4 photos of every studio. Mandatory photos supplied by studio should be the fitness room and the facilities (locker room, showers etc). A lot of studios in nyc have grimy, small and terrible shower setups. People need to see the shower facilities in advance. 3 - when I move to the map view, you show me every business on the app. You should show me ONLY what is in my filters. For example a yoga class between 6-8 am. Don’t show me hair salons when I’m looking for fitness. Then I can use the map to pick one in a location that allows me to get to work by 9 am Think about it this way... I’m booking a fitness class for tomorrow morning before work. I live in Brooklyn and my office is in midtown manhattan. I need a class at 7am, with shower and towel facilities, close to my home or office, or anywhere that is close to 6th Avenue (my train runs on 6th ave). Does your app allow me to easily find the right class? No it does not. Allow me to filter on your map view. It’s very simple, every other app can do it. I used to use class pass and their interface was much easier to use. I’m happy to pay full price for fitness classes, but you need to make them easier to find.

ask user to change the rating

The yoga studio I go to signed up with this app to show their schedules and allow students to sign up for classes on on their mobile devices. It’s supposed to link up to their system so that when you login into the app with the email you gave them at the front desk, the app will recognize it and pull your payment data so you can sign up for classes based on your subscription or how many classes you prepaid for. Unfortunately, the app doesn’t recognize my email address, so all I can do is view the schedule. When I try to register for a class, it always asks for my credit card so I can pay for that class individually instead of taking it out of the number I already prepaid for. They told me when I downloaded it that other people were having trouble with it (not sure why they stay with the app if it’s not working as expected...), so I e-mailed app support for help. The person who helped me just said to make sure the emails aren’t going to my “junk” folder, which is not the case and is irrelevant to the problem anyway—I shouldn’t get an email until after I’ve successfully signed up for the class. I’m hoping the yoga studio gets this straightened out because the app seems like it would be nice if it worked.

ask user to change the rating

i have now had SEVERAL insta-chat conversations with various “mind body” employees and i am so defeated! i have tried over and over and over again to explain the issue and no one seems to understand. I would just like to be able to look at the mind body app, for my gym, and plan a week of workouts. I don’t want to sign up for any classes or do anything crazy. i JUST want to look ahead a few days and scroll all of the upcoming class options. THIS APP WONT LET ME AND NEVER HAS AND IT IS SOOOOO FRUSTRATING. It glitches and very single time I want to look a day or 2 or 3 ahead. It will say “no classes available” when I know there are! Or even worse, it will show only up to 8am and no later, when i know there are classes until 10pm! Arrrrgghhhhh! so frustrating when al i want to do is LOOK at upcoming classes at my gym and plan my week out. PLEASE PLEASE I BEG YOU, fix this! i don’t think i can handle another hour going back and forth on your insta-chat feature where no one helps me, solves the problem, follows up with me or understands the simplicity of what i am referring to. (i have an updated iphone7 plus and have several people at my gym who also have iphones complain of this very same issue — PLEASE FIX!!!!! would be sooo awesome!

ask user to change the rating

Great to see options and all the times available. Well now that I’m more aware and have been to my first session, I will down grade my review. The options and time available are great, but I don’t really like the fact that the workers in there do not look or ask to help people at all. I felt uncomfortable and judged anytime I had a question. And thus with the work out, there was one or more areas to ask questions. So if I am injured and need a different way to preform there’s no time or space to ask because there was no workers walking around to see with the customers. And there was no time to ask questions. I also had work right after, this needed a shower and bathroom to get ready after my earliest morning workout, and the business does not offer that, so I had to go all the way home to do that and was speeding, driving to work. I feel as if the company would do better if it improved on all these areas. I will try to go again to see if I feel different, but this is my first take on my experience.