Orangetheory Fitness

I have been hooked since I first walked in the front door of the studio 4 years ago. I find the workouts to be challenging, and doable. I never thought I could be this excited every morning to workout but I am. I had both my knees replaced this year and had to take 3 months off, I couldn’t wait to get back. I’m happy to say I have been back since end of September and have been attending at least 6 days and sometimes 7every week. The things that keep me coming back are the staff from the front desk people who make you always feel welcomed to the amazing coaches who truly want you to be successful. The workouts of course which push you to levels you didn’t think you could attain. Orange Theory Carrollwood is a family of folks who come together to become better versions of themselves.

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Like the workouts but if your app isnt working, it’s difficult to get a response and while you’re waiting on a response you’re burning through your membership. Personally I couldn’t book classes through the app - it would say I have zero classes or not work at all. When I called to book through a live person at the studio, they told me I had to book through the app. When I finally convinced someone at the studio to book classes for me, every class was wait listed. Eventually I got a manager to put me in a few classes but the app still didnt work. The studio initially told me to contact app support. App support didnt respond at all or was very slow in responding. When they did respond it was in the middle of the night - usually around 3am. I tried DM on Twitter and IG. Next they were telling me I had 2 profiles and they merged them - that would fix the problem. It didn’t. They told me the 2 profile story 4 or 5 times. After asking to cancel my membership that I was unable to use, I was told that I would have to give 30-days notice. SO FRUSTRATING to be told you have to pay for the past month you couldn't use and the next month that you still can’t use!!! I called my credit card to dispute the charges and then suddenly app support was able to solve the problem. Given I’ve paid for 2 months, Im going to give it a try but they really should have offered 2 or months of complimentary classes to offset the weeks I burned through not being able to book.

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I am a huge OTF fan. I love the workouts and the sense of accountability being in class gives me. It really is such a unique and amazing way to get in a good workout and also build a community. I was shocked at this app having a 5 star review but then read through some of them and realized y’all are just reviewing orangetheory, not this app. This app is probably one of the worst apps I’ve ever used. It’s constantly crashing. Showing me full classes as “open” so I think I can hop on the waitlist but I get error after error after error. I can’t even tell you how many times I’ve been unable to remove myself from class the night before a workout because the app won’t let me. I’m currently writing this review because I can’t get into the app to withdraw from my later class tomorrow (I got in from the waitlist for my ideal time tomorrow so need to withdraw from the other but oh, that’s right, I CAN’T)! It keeps telling me I can’t sign in because of an “unsupported URL” - this specific error happens REGULARLY! Bottom line, I love OTF... but I hate their app. Do better! If this app worked the way it is designed to, it would be a perfect system. But it’s not.

My review is for the App not for OTF. I love OTF and go regularly. The app consolidates stats and connects to your phone which is great. What is very annoying is that the way the calendar and schedule is set up is hard to read. The previous app had it much better where each day had a list of the classes. This app has over done the animation features and it’s not as easy to read. The same is for the history section of your workouts. It’s hard to read and unless you use the OT monitor (I don’t) it will only show one previous month of workout history. This is a shame because for me it’s motivating to see how much I have exercised. In the previous app you could see an entire year’s history. So in a nutshell: app is hard to read, and doesn’t maintain your history. I can see myself incorrectly scheduling a class and messing up my schedule with this app. PLEASE adjust! Scheduling on the previous app was much easier!

The app is easy to use, even for travelers. Booking and canceling is easy. If you're traveling, you can see what Orange Theory studios are around you, or you can search an area you're looking at in the app, and you can get all necessary contact information. The body scan info is useful if you're tracking it, and if your studio is using OT Connect, the Treadmill stats are nice. four stars because the search function is lacking some notable features. Future recommendations include a "previously searched" feature and the ability to select multiple studios at once from the search function, because as of right now, you have redo the search function from scratch Everytime you want to look at a new studio. It's not time consuming, but it is annoying.