Metrolink

This is definitely a lot better than a paper ticket as you have less of a chance of losing or damaging it. The app gets the job done but it really needs some more things like schedules, current advisories and a Paypal payment option. Also, if you plan to use the Metro transfers you have to get them from the ticketing counters. Just ask, as it won't work with metro tap card readers. I have a monthly pass and I just have to get a tap card every month at union station.

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This app shows a complete disregard for basic convenience. Never in my entire life have I not been able to look at train schedules before purchasing tickets. As well as that, it baffles me that no where on the app is there any indication of the expiration time limit that applies to one way tickets. Had I know that the tickets I was buying for a week in advance would expire at 3 AM the next morning, I would have never used this completely useless app, and my money would not be wasted. This aspect of Metrolink’s ticket buying process itself is completely irrational to me. Why is it that I am unable to buy a ticket for a future trip on this app? My suggestion for Metrolink is to address these issues, otherwise I can’t fathom using this feature any time soon in the future. Overall, an extremely disappointing and frustrating experience. My advice for people considering using this app is to save their time and money, and use a different train service.

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This app would be great if it were 1985. They push and push for riders to use the app but with so many people riding to Union Station LA and no support for subway use this is such a waste of time. That and the terrible UI/UX it is actually worse when the conductor comes to check tickets because it takes extra time for people to get out their phone, open the app, etc while he/she waits to scan the digital ticket. I wish Metrolink would spend less time developing a useless app and more time on keeping their trains on schedule. I would gladly use paper tickets in exchange for the trains being on time at least once a week.

It’s a really great app. It’s very convenient when having to buy a ticket and the machines don’t work or are out of service at the stations. It’s missing some features though like allowing to use promo codes on the app when getting a ticket. Other than that, I think it’s a very good app. I also think it would be better if they added the alerts on the app as well rather than just twitter.

As a first time user, taking Flyaway from LAX to take the Metrolink (from LA union station to Moreno Valley), I had no issues buying a ticket and using the app. Maybe the recent update addressed the problems most users have complained about. So far I had no issues. Will def use again!