Compass Cloud - SDMTS & NCTD

It’s a really great app and it’s super helpful ! It’s a lot easier and faster for me to get a ticket this way and I tend to lose my cards for the bus a lot so having it on my phone instead is a great help. I wish they had the option to buy a pass for a week or a few weeks though like how you can with the machines. I’m not sure if they still do that though, I’ve been using this app for a long time! It’s great thank you!

My bus driver just said that I needed to call in because the display is wrong on the app. I guess this occurred last week after an update reversed the image (instead of the moving train being centered on the screen, it’s along the boarder with a white square boarding pass in the middle). I’m concerned because the way she said this makes me think other drivers may refuse to let me on. Maybe she is just incorrect and this is the new format that they didn’t tell the drivers about? I really don’t have the time to be calling in about this, nor do I know who I would call.

This is the best public transit app I’ve ever used. As a developer, big shout out to the team that built this! Well done! My biggest (and only) feature request would be to have a history view that displays all tickets by date and price. Right now the history view is tucked in and offers no dates, which makes it harder to submit tickets for expense reimbursement. Add that and this would be complete! 🙌

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I needed to get to work this morning and the app wasn’t working, I have a quarter pass through my school and it wasn’t showing up. I tried to buy a ticket since I really needed it, and nothing showed up. After taking an Uber to work I deleted and re-downloaded the app and the tickets appeared. Only problem, I didn’t need them anymore, I emailed customer service if I can get a refund since the app was faulty when I bought them, and they denied my request by saying it’s final sale. So it’s that really how they make money? Make a faulty app, charge you then say its final sale?! Please carry cash with you, this app is not worth it!

My bus driver stopped me as I was getting on today with the App (Thursday, 11/30, 2pm) and said I needed to “Call in” and get the correct “app”. Is there something we need to do? Just concerned since I wasn’t ready to hear that and I want to be sure I can still use my ticket. Other than that, I love this app and have had no issues.