Megabus USA

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I have ridden Megabus over 30 times. Recently, my trips from Indiana to Chicago have been significantly delayed (multiple hours) causing me to become increasingly frustrated with the Megabus platform. Not only have my buses been delayed / late, Megabus hasn’t notified me ahead of time so I can make proper accommodations for the long, painful wait ahead (some of these delays have taken place in the dead of winter). Due to Megabus’s inability to proactively communicate with its customers, I’m forced to wait at the bus stop and work with their utterly miserable customer service to figure out when my bus is expected to arrive. Not only does the Megabus customer service team have a tenuous grasp on the English language, they are completely unhelpful and will hang up on you / lie to end a conversation. During one of my customer service calls, a rep recommended I download the Megabus app to check the status of my bus. A recommendation as useful as the app. This app has zero functionality and seems as if it was designed in 1990. Do yourself a favor and ride Greyhound. I will never ride Megabus again.

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The only reason I ride with Megabus is because the tickets are so cheap but I guess that’s why the app is just as crappy, I have to hope that the bus is running on time which is extremely rare customer service is complete garbage and when you call them to find out where the bus and why its running late how they tell you is to just continue to wait but they don’t give you an ETA. The drivers are always rude in their buses always break down, also not to mention they have the most inconvenient bus times they used to have one that left in the morning several in the afternoon and a couple at night now they only have one that leaves mid afternoon and after 10 o’clock in the evening seriously?!?! I have a better chance hitchhiking than using this service go to greyhound don’t support this company!!!

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I never submit ratings for apps but, in good conscience, I just couldn't let this one pass. Really guys, this app doesn't allow purchases and is clunky when trying to track details of trips purchased. It sends you to the Megabus website when you select purchase, which I could accept if it tracked and recorded details of the trip(s) you purchased, but it doesn't even do that. I enjoy taking megabus so I won't let this lousy app deter me but this app is so terrible that it does a disservice to the company and is probably costing them revenue. FIX IT OR DISCONTINUE IT. Jeez.

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Is useless app, either to delete this app or make it useful app that allows people to book there tickets through the app. How come a big transit company like Megabus and they can not develop an app to serve the basic requirements of a customer wants to book a ticket or check the status of a trip. There a lot need to be done on this app actually it needs to be redeveloped from scratch and make it a real app. I think all not only most of the people check this app have the same thoughts as mine. Fix it ASAP

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Does a good job if you’re buying a ticket. But afterwards, when I clicked the trips tab, it tells me I don’t have any saved trips. The little bus driver icon in the upper left corner does nothing to take you a menu. The buy tickets tab at bottom at least takes you to Megabus web site where you can at least log on and see your ticket if you know your reservation number.. Why bother with an app if it’s easier to go to the website. Scary when you’re on the move.