MetroParking

No really! If only the rest of the city services did the same. The app is smart intuitive and less than a minute to use once you put on the info in. Except for the ridiculous parking ticket I got, and even fought, it's been more than a smooth ride.

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Poor user interface. Way too many taps to achieve the same thing each and everyday. Very cumbersome! Only a little more convenient than stuffing dollars into those lousy machines. As a side note: Metro buses and trains are often a mess. The Tap card readers frequently don’t work and too many unscrupulous individuals ride for free on my dime: bums, the mentally ill, gangsters and thoughtless, disrespectful students. They all, more often than not, ride for free, subsidized by me. They place their filthy feet on seating, they play their phones out loud, they smoke weed and drink booze, they take two and three seats each with their garbage and they often act in a generally obnoxious fashion, all with impunity. I have not seen a sheriff or metro officer checking for violators and violations in well over a year. So thanks a bundle, metro. In typical government fashion you punish responsibility and reward bad actors.

Overall a simple and functional app. My recommendations: - should have two functions Pay and Settings - settings: patrons can set up cars, payment methods, credit card, tap card etc etc. go fancy and have different payment profiles for diff methods - settings: I fat finger a license plate, now I can’t even delete it. All these should be manageable. - pay: should be a simple one screen with zone, car plate, pay profile as default. Each field is selectable to be modified. Current flow is inefficient that we have to tap through all the choices again ( 99.9% is the same info every day). - nice to have: if I pay multi day, have an option to cancel for early exit. Use case scenario: I pay 3 days since I work every day. But something comes up I need to stay home within those 3 days, would be nice to cancel 3 day and just be charged with days used.

Quick and easy. However don't appreciate the 15 cent "convenience fee" on top of $3.00/day to park which is steep considering DelMar station charges 2.00/day to park if you have your tap card. Also when signing up for this app the fact that you needed a zone # was not readily evident so I had no idea what it was and there was no assistance from the app so I had to put my application on hold until later in the day when I could determine what the zone # was. Otherwise the app works very well.

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Metrolink was running late so took the gold line. Tried to pay for parking, asks me for tap card. Metrolink passes are accepted at metro so should be fine right? WRONG! I’m unable to bypass stupid tap card requirement, so I buy a tap card with 1 trip on it, maybe that will go towards my parking? NOPE! Won’t accept my tap card because i haven’t tapped it. OF COURSE I HAVENT I HAVE METROLINK!!!!!!! So now I get to my destination tap my card, waste the money on it, and now it let me pay for parking. Total cost for this stupid mess? Frustration, 2.75 for tap card and 1 trip, and 3.15 for parking. This is ridiculous. I wish I could give it less stars.