Hot Topic—All Fandoms Welcome

This app is amazing. It’s so convenient because I can always stay signed in instead of having to keep a tab open on the website. Not only that, but it’s more organized than the website. I was having issues with placing an order through the app. Every time I would click on the payment method and put in the cvv number, I got a pop up that said the payment couldn’t be completed. I always added whatever I wanted in my cart through the app and signed in on the website to pay, but this time around all I did was delete the payment method and reenter all the credit card info and I was able to place the order through the app.

This is a great app but lately there have been some inconveniences. When the hot cash discount was going on a friend and I were trying to finish out an order and we put in our shipping address, clicked the one that they found then it showed that we needed to fix our address. Eventually after fussing with the same “problem” we gave up and missed the deadline. Today I am also having the same problem and there is nothing wrong with the address I typed in. I do not want to miss it this time I have items that are Christmas gifts. The store address is “incorrect” also. Please fix this soon. Thank you

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I bought from this app twice, bought from the mobile site countless times, never had an issue with the app until today. My second order; three dresses, they show up in the mail except one of them is not even a dress, but a shirt. Called customer service and they said they’d send me the right item; even got a new order number and everything! Only to get an email a day later saying that the new order that would send me the right item was cancelled. Like I said, never had a problem with the app before, so I checker the mobile site and see that my size was out of stock, which the app DIDN’T indicate at all. In short, I like the idea of the app and I really hope they fix it so that it is current and all of the information on the products is correct.

I love the app it is easy and keeps me updated on what for sale and allows me to find a lot of things I’m interested in. However I dislike the wishlist portion, I always find items that I don’t like on it and when I attempt to delete them I have an error. I have also tried twice to tell them to correct this but it seems it goes unanswered. Edit: They changed it and it looks great and it states it “fix” the wishlist problem however I tried it and there are still items which I never seen on my wishlist and again tried to remove it but nope won’t go away and continue to give me an error.

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I’ve been trying to reset my password on my account for DAYS, yet every time I hit “Forgot my Password” and send my email, I never receive an email back from Hot Topic with a link to reset my password. I’ve tried for several days now. I’ve tried creating a new account with a different email but because my phone number is in use with my current account - I’m unable to create a new account. I ordered something using Guest since there was a sale but since I can’t get into my account, I can’t even track it! I’ve tried all of the passwords that I could’ve used, but they’re all invalid. I’m severely unhappy with this app and the website.