BoxLunch

I signed up for the rewards program in store. When I found out there was an app I decided to download it but like many other people out there, when I clicked the signed up in store option it would ask me for a password when there was no option for it. What?! How am I going to add a password or type one in when I didn’t create a password in store and there isn’t even a box to type one in. So here’s a tip! I was finally able to figure out a way to create one. I just clicked on I forgot my password. They asked for my email and sent me a link and I created a password. Also beware. I noticed that some of the prices in the app are higher that in the website. So always check their website first. It’s almost like there’s no point to the app! Lol

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BoxLunch technology is very poor and they struggle to combine various shopping channels to create a positive online shopping experience for their best clients. Whether shopping thru the the app, online store, or in a physical store they cannot correctly combine your accounts and credit your shipping and/or reward points. The system doesn’t credit points always correctly, and when you call, sometimes they know how to fix it and other reps have no idea. The system may check you out as a guest even though you are a five star member. You then have to wait an hour after placing and order before you call customer service to fix the shipping cost. When you finally can call you’ll be waiting as they call all their teams and team members to ask “are we supposed to fix this?” Once you get your points you then have to explain you are five Star and t should be 1.25 points and get ready to wait and escalate. You’ll have wait even more when you ask for a supervisor to fix it...so it it worth a stressful experience for every order placed? And then spend an extra 30 minutes per order to save a little money while feeling this is this biggest waste of time, emotion, and drama per order? You decide.

Recently I’ve been having trouble with emails. It was my birthday recently and I got a $5 reward. I used it in store the day after my birthday. I didn’t know it was my birthday reward when I used it. But then 3 days later I got the email about it. Then just recently I reached my $5 reward for 100 points, and I used that. But I just got the email today. So basically what I am saying is the emails for these are coming very late. I just wanted to make someone aware. I work for a company that sends out auto emails and they do go out a specific times, but they shouldn’t be late and when I have already used them because then I think I have a reward when I don’t.

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I first had my issues with this app during Black Friday. I order an entire was lost and magically found, which was stressing, since they were Christmas gifts. Needless to say the tracking is horrible and I have to deal with it every time I ship to the store, there is noway to track, nor do they give you the ability to track your items. I just found out my item has been at the store since May 14, 2019 and just found out because I was sent a survey about how I liked my item, Today is May 27, 2019. The developer and company for BoxLunch and Hot Topic need to get on the ball a fix this issue on both apps before they lose a customer.

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Please update this app and get rid of the bugs everyone is taking about. I couldn’t checkout because I can’t get the app the remove old coupon codes I had applied to my cart from a few months back when you were doing a promo. It won’t let me check out unless I remove the old promo codes but also won’t delete them when I tell it to. I tired logging out and back in, no change. Tired deleting the app and redownloading it and now it says I can’t log into my account at all (but I can log into my account just fine in a web browser) Please give us an update so we can use the app again!