PacSun

As I added certain items to my bag, I did so with the intent of buying it, not to find out if it was available or not. When I was done with my order, I was stopped and told that I was unable to check out. I had to go to the actual website and find out that some of my items were unavailable for check out. After moving things around, changing sizes and finding alternatives for items that weren't available, I went back and forth for about three times. It'd be helpful if we were told in the app if something was unavailable, or if the app was updated to remove items that were unavailable. I'm excited for the products I've ordered, I have trust in this store's quality but ease of use is also a strong value. Have a beautiful day, Vinny.

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let me start off by saying i absolutely love pacsun, it’s one of my favorite stores, might even actually be my favorite. i’ve gotten a lot of things from pacsun, and in-store theres never a problem. however, both the app and the website have some issues that are very frustrating for me. on the app, it won’t let me favorite or “heart” any of the items at all. i’ve been using it for a long time and it used to let me only do a few, but now it will not let me do this at all. recently, almost every time i’ve used the app i’ve had a problem checking out. a lot of times a sale won’t apply (that’s been advertised on the opening page of the app) and even more than that it will let me put items in my cart, and then as soon as i go to check out it will say they are out of stock. i know that they didn’t just run out because i tried to take them out of my cart and put them back in multiple times and it always says the product is unavailable. for example today i wanted to use the buy one get one free which is very limited time, and went to the shorts. i had about 4 or 5 pairs of shorts that the app let me put into my bag and none of them were available. the same thing happened when i tried on the website. these problems have been occurring for a while, i LOVE this store the app and website just need some fixes and they have for a while:(

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Don’t get me wrong.. I loveee the clothes and style they have!!!! I recently made my first order over Black Friday weekend and it said I could get everything so I checked out. As a few days went by I got an email saying 2 of the shirts I got were out of stock.. I was really disappointed because I was looking forward to these clothes and the app should have told me it was out of stock before it let me buy it 🙄 The email said it will discharge me from my card and give me back my money... it didn’t and it’s been a few days. AGAIN yesterday I got an email saying a hoodie and another shirt are out of stock and no longer will be shipped to my house. I was okay with having two shirts not coming BUT havingg 4 things being out of stock AFTER 6 days of already buying it isss annoying. I decided to call customer service about this and their service is horribleeee... they claimed that a lot of it isn’t in my order when it’s clearly on my list of items I ordered. Overall, I don’t recommend buying online and I’m really disappointed because I was excited for my purchases. The website and app needs MAJOR fixing and I don’t think I will ever purchase anything from here again.

so PacSun is an amazing app with really good offers, and amazing style. some downsides too it include that you have to have an almost perfect connection to access it quickly/efficiently. if u have a good connection it works amazing, but if u don't its very slow. another problem, is it is constantly logging me out. i log in and it should KEEP me logged in, but it frequently kicks me out. its not a huge deal to log back in, but its a bit of a pain sometimes. now with all those cons, there are a lot of pros. with amazing style and great offers you can easily access your cart to find everything you've saved for later purchases. when this app is working fine, it offers one of the best shopping apps I've ever used. so all in all i recommend this app, but there are a few flaws with the day to day access of it.

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I have tried numerous times to order on the app, i check the order closely each time i try and the order never goes through. it does work on the website, but PLEASE PACSUN, PLEASE fix the app. im not sure whats wrong with it, but the websites isnt accepting coupons unless its with the app, but i cant even buy anything on the app?? most of the time, the app wont even open without my phone crashing. it wouldnt be possible that it would be my wifi since other shopping apps work fine and open quickly. I absolutely love their clothes, but the app does need some serious work. i also recommend to add apple pay😔😔 also whenever i try to purchase something on the app, i will select the shipping option and then it will take it out before i push place order and then it just pops up with a notification saying “Please try again later” from this, i have never been able to buy ANYTHING on the app 🥺