Harris Teeter

Update: exactly 1 minute after I wrote this review I deleted the app and restarted my iPad. On reinstall, I noticed that the app was updated1 minute ago. Whatever the reason I can log in now. can not log in and an email sent to support has no response yet( only been a few days). I may try calling on Monday. I use LastPass and or my iPad password manager. I know the iPad password manager would not work because you can't get the specific combination of letters, numbers, length. And I thought you couldn't paste with LastPass so tried to manually type in the information with no success. I did get the website to accept it. Finally an observation I am an amateur security expert ( from long ago when I got my first virus) I study online security,( listen to the podcast, read everything I can find). Most security experts agree that specific limitations on passwords are unsafe compared to a common-sense choice of a strong password. Instead of limitations just don't except obvious weak passwords. Let people use a password manager, in fact, encourage it. The good ones are inherently safe. I love the store and customer service within the store. I'm sure that when I call everything will be cleared up. In the meantime, the poor review stands because the app is unless to me.

I have to say that times are hard right now. And even that is an understatement. My husband has absolutely no immune system due to being a transplant recipient. During this time, even if we were able to, we could not leave our house to grocery shop, or do anything else for that matter. If we did, it could cost my husband his life. Needless to say I was new to this online/pickup experience. But that first time I received a call from our personal shopper ‘Alyssa’ from the Greensboro, NC Lawndale shopping center to review my items and what wasn’t available; I was blown away. She was so patient and SO incredibly pleasant, upbeat, sweet etc etc. During this crazy time and knowing she was out working in this world where that just wasn’t a safe thing and still have that comforting attitude just amazed me. She has been our personal shopper twice and I have been so thankful that she has made it so easy for us. Something so simple as kindness during a time like this has meant the world. I wonder if Alyssa ever thought that her work would make her a (my) hero and it would have such a huge impact on someone’s life. I truly hope everyone that she has helped appreciates what she has done for them. Thank you Alyssa!!!

Thank you for the updated app. I’m thankful the shop by aisle function has returned as it makes my Harris-Teeter shopping experience that much nicer. I still struggle with location accuracy on certain items, in spite of the shop by aisle ability. I started using the app in June 2019. At the time, I could add items to my cart and shop at the store according to aisle location. That function disappeared and the current method would be helpful if items were grouped differently. For example, fresh herbs are physically located in Produce, but instead appear in the Ingredients category. Sausage and bacon are physically located in the Meat department but on the app appear under Breakfast category. Buttermilk, milk, and Half and Half are physically located in the Dairy section but certain brands appear in the Beverage category but not in the Dairy category in the app. Under the Frozen category, I’m supposed to find Rana brand mushroom ravioli (actually in the Deli) and Unsweeted coconut chips (actually in the baking aisle). I could go on, but I won’t. Please bring back the shop-by-aisle function to make finding items easier and reduce the amount of back tracking I’m forced to do.

Easy to use and so convenient. The only improvement would be if you could edit your shopping cart after you have placed the order as you can with other shopping apps. If you forget an item, it cannot be added from the app you have to call the store to add it. It takes about a week to get an order and in that time you may run out of another item. Also, although I pre-pay online the order is not charged until the shopping is completed. Allowing edits up to 4-6 hours prior to picking up your order would be so helpful, not only to the shopper but also the employees who shop for us. While calling isn’t a problem for the user it always seems like a hassle for the poor person who has to be pulled away from another job to come to the phone, pull up your order and add your item. They are so busy. That said, the associates are always kind and glad to help. We are so grateful for all of them.

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The time-demanding process of selecting items for cart would be helped by better design of the interface. For example, the barely visible horizontal lines that separate the selections is not good. The link to select a product for adding to cart is too close to the product below. That link should be closer to the item one wants to select as it is confusing. Finally, after the cart is filled and ready for checkout, the link to activate checkout is dead as the proverbial door nail. I am sure that his means the system is overloaded and the order cannot be filled. If that is so, why not actually tell the user that the sale can’t be completed as there is sytem overload? Why not ask the user if he/she wants to be added to a queue and include an estimated time the order can/might be filled. If that option were available and the customer wants to exercise it, then payment could be made and the transaction would be completed once the buyer agrees. The followup would be a message from HT when the order is ready for pickup. By the way. Why have the special time set aside for seniors highlighted when there is no active link that opens the “special attention for seniors”?