Carter's

I’ve shopped primarily carter’s since my son was born, I’ve been very loyal to carter’s, it’s literally pretty much all he’s ever owned. I use the “heart” feature on websites and put dozens of items in there, but the app doesn’t have the heart feature. That’s where I go when it’s getting close to a new season and I need to find cute things to buy him. I tried putting the items I love in the cart instead to come back to when I’m ready, and after a day or two, the cart was cleared. Due to this, for convenience, I’ve given the majority of my business to another children’s clothes company who’s app has the “heart” feature in it. (if there is a heart feature in the app, I’ve looked for months and can’t find it) PLEASE bring the “heart” feature over to the app.

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I was unable to get all of the items I wanted I store so I decided to purchase the remaining items online. That was a HORRIBLE mistake! I tried twice to pay using PayPal. Both times I received emails from PayPal saying that it was paid. And I received notifications from my banking account that it was charged twice! So my initial thought was that your customer service would be able to help clear this up. Again another huge mistake. I spoke with the first representative and she said she didn’t see any order. She then asked for my credit card information. I willing gave it to resolve this. She then said she had to transfer me to the sales department. I was then transferred to someone else. That person then asked for my card information again. By this point I was past frustrated. I told her what I had been though to place one order. Her reply was something like, “well I don’t see an order on here” and then silence. I told her to forget about. I then got off the phone and went back to the order. I put in my card information and was able to place my order for the third time! This is ridiculous!! I understand you cannot keep all items and sizes in store but it should not be this difficult to place an order. And if my bank account is truly charged three times I will be calling your inefficient customer service again! I hope I NEVER have to deal with your incompetent customer service again!!!!

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First, the way the app is set up, you can’t add an item to your hearts without clicking on each individual item and selecting a size first. Whereas, on the website you don’t have to do either of those things. Regardless of the extra steps, it doesn’t work anyway. I click on the size and click on the heart, and it fills in for a second (so I’m assuming this indicates it’s being added to the list) but then disappears. So it didn’t appear to be working. Assuming my hearts list would show items in the order I added them, I decided to go check to see if the item showed up. But the order of items is totally random and changes every time I click on my hearts list. I don’t want to scroll through every item to see if the one I just added is in the mix somewhere. Frustrating. This app is so cumbersome to use that it’s not worth having. Maybe it’d be worth it if I knew exactly what I wanted but I like to browse and this is not the place to do it.

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I love the concept of the app. Pretty straight forward. But the app is very glitchy. I was going through my basket and hearting everything so it would be in my hearts. A few things I clicked on would say please update variants. I’d scroll down and the size selector would be missing, even though a size was already selected in order for me to put it in my basket. Also when I first logged in and hit shop Carters, Baby Girl, it takes you to a long list of options pick say clearance, takes you to Oshkosh Clearance, click that and it takes you back to the begging. In order to look at anything I have to hit shop all of baby girl. But then baby boy items are showing up too, so then you have to do a gender filter. If you could iron out all the wrinkles this would be a great app. I guess I’m just going to have to shop the app on the computer because I do not have the patients to use the app. 🙁

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If I heart something, within 3 seconds it "unclicks" itself, so I'm not able to save anything. So I decided to put stuff in my cart to just go ahead and buy...after a half hour of adding things to my cart, I go to see where my total is at and only 3 items that I had added 5 minutes prior to going to checkout were in there. So I went and added a few of the items that were removed (thinking maybe they went out of stock). Then when I went back to my cart, again only 2 items were in my cart. This happened about 3 months ago to me and I thought it was a glitch and would be fixed, but it has not. So after becoming completely frustrated with my waste of time, I opted to just go to a different online children's retailer to make my purchase. Love buying Carter's, however with 7 children, I don't have time to spare for the problems I'm having on here. Quite bummed and disappointed.😕