buybuy BABY

I just downloaded this app today. When I was in checkout trying to select the payment method, I only had the option to enter a credit card. The options for PayPal and gift card were there but grayed out so that I could not select them. I even entered my CC info thinking that maybe there was a requirement to enter the CC before choosing the other options—maybe as a backup payment. Not so. I terminated my transaction because I could not use the other payment options.

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I haven’t purchased anything yet from this app and so far I have only used the registry features. Dislikes: The checklist isn’t always accurate, when searching from the checklist you don’t get every item associated with the category and only see the ones that are probably sponsored to show up, and not all items are categorized correctly. For example, Honest diapers show up under Health & Baby Care instead of diapers and I have 3 sets of socks on my registry and they don’t show up as checked off on the checklist. Likes: You can manually check off items on the checklist to correct the auto check problem and to mark items already purchased elsewhere. I like the look of the app and it’s easy to navigate.

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When placing a registry order through the app, an error message came up. So, I went back to the registry to place my item in the cart and purchase. When I checked my email about 30 mins later I noticed two order confirmations. I immediately called customer service and they said they could not do anything about it as the order went to the warehouse. As per their request, I contacted them once I received the shipping notice to have it re-routes to the warehouse. This did not happen and the gift arrived 2x and I was charged 2x. I cannot ask the recipient to return the gift as she is about to give birth and I don’t want to inconvenience her. Customer service was extremely unhelpful. Do not purchase through the app.

From the moment my husband and I walked in to ask about the baby registry we were immediately helped by professional and friendly personnel who had the knowledge to help us make difficult decisions on products. We walked our with me in tears of joy for how much personal time they took to make sure we felt taken care of and comfortable with our purchases. Even reassured me when I called in with follow up questions. Cannot be more happy with their services!

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The registry doesn’t work half the time. For some reason both the app and the mobile website will say I have no access to the registry I created and it makes absolutely no sense! Why wouldn’t I have access to the registry I created that is associated with my login information!? Also it’ll let me add things to the registry (most of the time anyway) but when I go to review my registry and see if things need to be removed it will usually say I have no items on my registry. It’s very annoying and frustrating that I can’t do anything from my phone. And even more annoying that it locked me out of my own registry so I can’t even see if my address was updated or not.