PatPat - Kids & Baby Clothing

I have been ordering baby girl items from Pat Pat since I had my baby girl almost a year ago and I have not been disappointed. I have ordered a lot from them and will continue to do so. I love how they have daily check in’s where you could earn points and the spin wheel where you could earn points or save 15 percent off $1 off or $5 off is awesome! I do have to look at the size chart before I order an item because some things run big. The customer service team is very quick to answer any questions too. The only problem I had was when I was expecting an item and I received an email after a week and a half of waiting saying that I was going to be refunded back my money because of the product not being available. It would’ve been nice to know before I wasted my time. Luckily I always order holiday items way ahead of time so I was still able to order something else before the holiday passed. And Pat Pat also sent a coupon for the trouble. And that is why I still feel that they deserve 5 stars! Thanks Pat Pat!

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I’m so done with this app and company. The whole this is a waste of time, money and energy. Bought about 11 items. They came more then a month later (with basically no tracking at all). When I got the items none of them were of good quality. Plus the dresses I ordered I didn’t need anymore because they weren’t here on time for me to try them or even on time for me to use them for my event I got them for. When I tried to just send everything back I told them my reasoning was because I didn’t need them anymore so I didn’t even open any of them. They insisted that I open all of the items take pictures of them and also asked for pictures of all of their red PatPat tags and tags that were on the inside of the items before they would send me a return label or even give me my money back. I spend almost $200 on all these things and they had the nerve to tell me in every email that they don’t wish to draw out this process. Well too late. Merry Christmas to them because I decided that instead of wasting anymore of my time they could just keep it and I’ll throw the useless clothes away. Never buying from these people again. The clothes aren’t even of okay quality. I opened them all to see if I could fix them to make them better but the fabric they used for all the items weren’t even comfortable. Please don’t waste your time or money on them. Literally shop any where else.

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PROS AND CONS I’m glad I did not even read the reviews when I came across this website because I would have been totally apprehensive to order. We have ordered several items through PatPat now, namely family matching outfits. With that being said with respect to quality of products...I can only speak as it pertains to their PJs. The quality of the PJs was quite surprisingly good for the price and discounts offered. In fact, the entire family was pleased. With respect to shipping and handling, however, PatPat is not for the faint of heart or those expecting a quick turnover. I guess unless you pay for an expedited service (not sure if that exists) expect to wait up to 2-3 weeks of course taking weather in to consideration. I do agree that often times tracking information is not updated as occurs with other retailers. Nonetheless, the merchandise came appropriately and quite nicely packaged. So, my 3 star review takes into account shipping timelines and need for better or more reliable tracking system. I think folks would probably be less PO’d if they could see the path of their merchandise. Would I recommend PatPat to other? YES!! And I have hands down...but I always add those 2 caveats.

I ordered matching swimsuits for my son and daughter. My daughter’s bathing suit was not a good fit at all. The design looked awkward, and my 6 year old hated the way it looked on her. The return/refund process was not as painful as it seem at first. I had to email them with pictures of all the red tags and sizes for every piece that I wish to return. I got a response back within 32hrs, and basically I had 3 options. First one, I could get a full refund if I returned the items, but I had to pay for shipping myself and it will take about 2 weeks to process. Second, I could get a refund for half the money that I paid and keep the items. Or third opinion, which is the one I picked. I could get a full refund in the form of store credit and still keep the items”(for future gift)” they said. I still want to order matching swimsuits for both my kids. The clothes are super cute and the prices are very affordable. The quality of the clothesi got was great, so no complaints there.

I have to admit I was skeptical about ordering from this site/app based on other people’s reviews but I have been really pleased with my experience so far! I placed an order and received the items within about 10 days (disclaimer: I live in Japan and the items were shipped from China) The items were fairly accurate to my expectations...if you pay close attention to the actual sizes and measurements in the description, they are pretty accurate, but you definitely need to be careful to check the description and not base your order on your usual size. Knowing your measurements is definitely a recommendation! The sizes vs measurements differ from item to item...for example 2 items both labeled as XL may have different measurements and one might fit fine but the other won’t. One of the dresses I ordered had thinner material than I expected and though it was labeled as a dress, it was so thin I would never wear it as a dress, but will wear it with leggings. 2 of my items did not fit so I communicated with customer service and requested to do a return. I received great service with quick responses and a very generous accommodating response to my return request. I will definitely recommend this company to family and friends and am very likely to make another purchase in the future. The app itself is helpful and relatively easy to navigate. There are even bonus rewards for shopping via the app instead of the website.