Bay Wheels

Very often when the app says there are available slots in a dock you will arrive a minute later and it’s full. I’m not sure if this is a data problem or if the conditions change so rapidly. It would be useful to “reserve” a slot in a busy dock in advance so you can be sure you will have place to put it when you arrive. Also, it would be helpful to support Siri shortcuts so you can do things like set up a command to check for the availability at a specific dock. Then you could “hey Siri...” so the app can verbally confirm that there is space to park your bike at your intended destination without having to take your phone out of your pocket. If you’re wearing mic’d headphones you just ask anything. Good idea, right?

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I used the dockless bike yesterday and had a lot of issues. First, the bike location which showed on the app didn’t have bike at all. This happened twice before I could find an actual bike in the location. At last, after I locked the bike, the timer was still running. I waited for 5 mins as the servers could take time to refresh. But thetimer was still continuing. Later I called customer care and was put on hold by the automated voice for 15 mins and then the automated voice asked me if I would prefer to receive a call back as the representatives were busy. After 10 mins, I received an automated call back and informed that their representatives are still busy and can’t be connected and asked me to leave a voicemail. But it didn’t allow me to leave voicemail. It just hung up. Overall, a very frustrating app and the customer service! Need to fix a lot of bugs.

First I want to say I really love this service and look forward to seeing the number of stations and area served expanded. I have used it over 50 times to date. The only reason I give it 3 stars is I would like to see better trip planning built within the service. Ultimately it would be great if I could give a start and end point and it would guide me to the closest dock with bikes, provide a bike route taking me to the dock closest to my endpoint and walking directions to my end point. If you could make it support multimodal transportation like Google and Bing maps for the above then even better.

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The bikes are rusty junk. The seat post wouldn’t stay up. Prepare to get covered in bike grease trying to make it work. The gears are completely impractical. There is no specific setting for 1, 2, 3. It’s a continuous sliding scale with no visual indicator of which gear you’re in. You stop at traffic lights, do you need to drop down to 2nd gear? Good luck finding the right gear until you try to pedal off. They managed to charge me through ApplePay for the first $2.19. Then harassed me for a week because their transaction for the remaining few dollars didn’t go through. Their rude and incompetent customer service people just send the same automated reply. You’ll have to do all the work to get it resolved. I’m so sorry I tried this terrible service. They do not deserve to take up so much space in our city. There must be better companies.

I’m a big fan of the bike sharing program, but the app is finicky and difficult to use. It’s not clear how to pay, or how to unlock a bike using the app as compared to a credit card or clipper card. Also, the day pass option does not appear to be available from the kiosk even though it’s advertised on the outside of the machine. The bike share in San Francisco is much more difficult to use than other cities where I’ve used it. On the other hand, there are plenty of bikes around and that makes the system very practical if you can figure out how to use it.