Caltrain Mobile

** Update to previous- I contacted app support and they responded in only a few hours. All I needed to do was Sign Out and sign back in and everything works. Updating my rating to 5 stars for the app and the developer support. 😊 Previous review - When I buy a 4-zone day pass, it immediately disappears and is not shown in the stored tickets area. I end up having to show my receipt email to the attendant to be able to ride.

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So far this is a very difficult app to work with. Just registering, it kept on refusing to recognize my email address. After clearing the two fields two or three times and inputting the email address very carefully it decided that it was a valid email address after all. Looking for a round-trip ticket from Redwood City to Millbrae I am given the option of one way regular fare or a day pass which costs more than twice as much. Are there no round-trip tickets? In addition, if I had not read the reviews and complaints and the instructions in detail I would not have realized that you have to purchase your ticket just before boarding. Why? This is a very strange application and I’ve only been using it for a few minutes.

This is a much nicer designed app than the previous ones I’ve used. However, what is the point of a Caltrain app if I can’t use it with my clipper card and can’t buy tickets in advance? I’ve used public transit apps all over the world and the majority of them have the ability to buy a ticket for a certain time. Having an app that doesn’t allow you to plan ahead (especially when it has wallet functionality) makes little sense. Please add clipper card functionality and the ability to buy tickets ahead of time.

Not sure what some other reviews are saying- this app is super easy to use as long as you are fully connected to it. Super easy to purchase tickets to exactly where you’re looking to go! It’s very similar to other train/subway apps in the sense that once you have it downloaded and know where you’re going...it makes your trip easier.

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I downloaded the app and read the FAQ before I made my purchase. However, the FAQs do not correctly reflect how the tickets work. According to the FAQs, the tickets are activated when users actively select and choose to USE the tickets. In reality, the tickets are activated at time of purchase, which not only cost me money on tickets I purchased in advance (but could not used because they expired) but also did not allow for any advance planning/ticket purchase. The refund page for Mobile Ticket issues also did not work at all (could not proceed through the survey process with the page kept on indicating that I missed the required field while I clearly did not).