Bluebikes

These bikes were one of the best things I experienced in Boston/best purchase made. They were so easy to figure out, and they were a great deal. I would highly recommend getting the monthly pass if you are here for two days. It allows you to rent as many bikes as possible. The app is fantastic, it tells you how many docking stations are open or how many bikes there are at each station. These bikes were a total feet saver and allowed us to see SO much of Boston in an efficient yet fun way. The city is SUPER bike friendly. I HIGHLY recommend using the bikes. Just make sure you read the helmet law if you are under 16. Happy riding!! 🚲

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Be warned: you might see open docks on the app map when you first take a bike out, but they fill up quickly! The app map shows many open docks when leaving work in Back Bay, then when I arrive home in a Southie, there are ZERO along my way(3 stations, totally full!). I live closest to the library station and often have to dock my bike at FARRAGUT. I wish there was a way to have an option to reserve a dock at your destination upon removing a bike - and the app map would show users which docks are reserved. I’ve had a membership for years but the popularity of these is really demanding a change in the system, no? Customer service disagrees when I contacted them, so I’ll be buying my own bike when my membership expires.

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This is consistently one of the most frustrating services I have ever used. The theory is great but in reality the bikes, docks and app have so many glitches that you almost always have to spend a bunch of extra time. Go to pick up a bike that’s listed and it isn’t there or is broken. Go to dock in an empty spot and it’s actually taken or the dock won’t accept the bike. Dock correctly but the app doesn’t recognize it so they charge you a bunch of extra money. Oh and if you contact customer service they might get back to you in two weeks with an unhelpful response. No real-time support. Little maintenance of anything. More efficient to walk and then just beat your head against a wall for the same effect.

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I had been using a 3rd party bikeshare app but kept showing up to stations that claimed to have docks available - only to find none. Called Bluebikes about this to tell them and they recommended the official app. Same bad data with faulty station info so I had to walk over a mile from the nearest station to my destination. Service has gone rapidly downhill since it’s switched from Hubway (New Balance sponsored) to Blue Bikes (Blue Cross Blue Shield). When I called them, I was directed to a call center in North Carolina. Will not be renewing my membership and look forward to switching completely to using Lime Bike and my own personal bike more often... too bad, I’d used this service for over 6yrs

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I rent a bike today, and after riding a few minutes I noticed that the seat is start to loose, I tried to tight it but the screw is stuck. So I returned it to the nearest station and want to replace. I only ride one mile within 10 minutes. However, the station does not allow me to replace. They just charge me money. I contacted customer service, they told me al long as I rerun the bike no matter what reason it’s done! The rental bikes in DC allow user to replace bikes within a period in case the bike has problem. Never though Bluebikes have such imparity clauses. So If you are unlucky to get a bike with problems, you take the risk to lose your money.