Allegiant

I’ve been flying Allegiant Airlines for about 3 years now. I fly about 3-5 round trips a year. No problems with flights other than a few weather related cancellations. The rating would be 5 stars if not for issues with the app. My problem is with the Allegiant App. It will not let me log in to my account. I have no trouble logging in on a computer or through the browser on my iPad. I’ve purchased my flights from both. But to log into my account on the iPhone app I keep getting a warning: “The provided authentication was invalid.” I’ve tried resetting my password from the computer and from my phone. I’m always able to log into my account from the computer but never from the phone. Not sure why, but it’s frustrating. Craig Ewing

This is my first time flying Allegiant and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than the app. And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand. As for the app, it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!

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DO NOT RENT A CAR THROUGH ALLEGIANT!!! My children and I were stranded at the airport on Christmas Eve and never even got a refund. I paid for a rental car with my airfare when I booked. Flight landed on time at 4:51pm. Picked up my car seats and headed to the car rental desk (Alamo) to find it closed. There was nothing Allegiant or Alamo could do for me and my children, trust me, I called every phone number I could find and talked to so many people trying to find a car. We sat at the airport for hours before family could make the drive and pick us up. What makes it worse? They haven’t refunded my money for the car rental!! I was assured on the phone and at the airport on the return trip that I would be refunded fully, but there hasn’t been a refund on my credit card. I’ve called multiple times and sent emails to contact the company that go unanswered. Alamo says they don’t get paid until I pick up the car so it’s on Allegiant. The whole thing has been one headache after another and I’m still out hundreds of dollars. Will make arrangements straight through car rental agencies next time to avoid all this hassle. Thankfully the airport staff at the small airport were super sweet and my children and I felt safe and had free drinks while we waited!

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My wife and I are not regular flyers. In total we have flown maybe 4 times combined. Their website and app did not have easily accessible information on what to do with pets. We had seen people take small dogs on the plane and assumed that they were considered personal items. We called and waited for over an hour with no avail to talk to someone. Their voice machine had NO indication of where to go to find information on animals, and their website and app did not have easily accessible information on it either. When we got to the airport, the dog was in her case, we thought the front desk lady had seen it, I took her out of her case to walk through security, put her back in and we got on the plane. After we were seated, and about to take off, the stopped the flight, forced me off the plane and I had to pay 100 dollars BOTH WAYS, for a fee we didn’t realize existed. We looked for over 30 minutes on their site and it had no indication of their policies on animals. Again, we are not experienced flyers and the treatment we received from Allegiant was abhorrent. I called again waiting over an Hour and 5 minutes without anyone answering. I the. Facebooked messaged them and that was zero help. We would have been loyal customers seeing how my wife’s family is from AZ, but I don’t see ya continuing a relationship with them as is. Definitely not worth it to go through what we did. Would not recommend to anyone who can afford better and decent quality services.

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It's very convenient to use their boarding pass on the app. The prices can't beat. However, it would be nice if the app would let you have the option to choose the destination airport first. For example if I wanted to fly to Tampa FL (just an example), you have to pick your starting airport first and this limits the possibilities dates, locations etc... I have to try all the airports in 100 mile radius to find a flight to get me to Tampa in ideal dates and times. Takes a ton of time to search, they really could make it easier on the customer by letting you set the destination and seeing if an airport anywhere near you would support your travel plans. I'd be willing to drive 2-3hours somewhere if it gets me the perfect flight dates and times... I like a little whimsy and trying to see if it would be possible to take a long weekend trip somewhere different is near impossible with this app and website.