Outdoorsy - Rent an RV

I’m writing this review as I end my last day . I have rented through this app before and was impressed then, but now I’m hooked and I’ve found my go to owners. I’m not tell you all the cool stuff because I want you to see this condo on wheels. And comfort? No comparison period! Your making a mistake renting from someone else. Unlimited miles is the ticket! If my trip went as planned I would have racked up the miles but it didn’t that’s why I’m booking it for now on if available

We are avid adventurers and travelers. Having used many different apps for booking travel this one could use some improvements. 1. After I search and enter all my details, allow me to save my search criteria- every time I go to message or click into a different tab I lose all my search filters and specifications. 2. Once I hit search- get rid of the keyboard. It covers half of the results. If I need the keyboard I can put my cursor back in the search field! 3. Allow me to make a trip and save my favorites to the trip. Currently any of the eager owners who send me requests are all in my trips. I’ve declined them and they are still there. I want to be in control of what “my trips” entail as the customer. 4. If I decline something- make it disappear. If I didn’t want it why is it still in my trips? I am thrilled about the offerings and love this aspect to sharing the outdoors. Looking forward to making this better :)

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Working with the rental owner was great until we ran into an issue with the rv on the trip. They were helpful in telling me how to reset the breaker, but it continued to be a problem. We followed their direction to plug in to higher amps and still didn’t resolve issue. When I spoke to the owner up return and asked for partial refund for electrical not working, they said to contact Outdoorsy. I emailed the next day and still haven’t heard back (now 6 days). I started a chat last night and the disclaimer on the chat said it usually responds same day. They responded the next day and by the time I opened the app the tell them what was happening (2 mins) they had closed the chat. -at least give the customer more than 2 minutes to respond when we’ve waited over 10 hours to get a response. Still haven’t heard back after starting another chat within 2 minutes of their response today (now 3 hours later). Very disappointed in Outdoorsy’s support so far.

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We originally booked two separate trips with entirely different owners a few months before the trip dates. Our first rental with Multidimensional Group was cancelled 3 days before our trip. The owners messaged with nothing but a “good luck finding another trailer” and that was it. Absolutely no help. We didn’t end up finding another. Two weeks later, I made sure to confirm all was well with our owner, Vedonna Sutton, a week before our trip. She said all was well, and then the day before (on Thanksgiving) our trip, she cancels. We were unable to find another rental since it was a holiday weekend and we had less than 24 hours to figure it out. She emailed at 1 am saying her RV was fixed and we could re-book, but by the time I texted her at 7:30 that morning, she said it was too late and she was already gone. We had fully paid for both rentals and on the second, a $2500 deposit was taken out. Huge hassle and absolutely disappointed with the owners on this app.

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I have been trying to book with this app for the past 72hrs. All the filter features have been glitching. We finally got it to work long enough to request a booking. After it was approved; every time I tried to click the “complete booking” button my app would close out. I tried deleting the app and redownloading and the issue continued. I also restarted my phone and still had no luck. Very frustrating. The idea of this app is great! Hopefully they can get this issue under control. I was however, able to get someone on the phone via customer service, quite quickly that was able to help and complete the booking for me.