App Reviews integration with Intercom
for a Five-Star Customer Service

Get reviews from the most popular app stores and reply to them in Intercom. Customer support teams can now react in a flash to users’ feedback left in App Store, Google Play, Mac App Store and Microsoft Store.

Trusted by top companies and 1M+ apps

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Receive reviews that matter directly in Intercom

Send to Intercom only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.

Don’t leave Intercom. Reply to reviews instantly from the dashboard

React to your users’ needs super-fast. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Intercom account your support team uses all day.
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Track customer satisfaction and reviews updates

We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.

Use smart filters to manage reviews quickly

Tag reviews to filter and prioritize them. Assign reviews (for example, App Store reviews or Google Play reviews) to a specific team or team member.
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Translate reviews from any language

Regardless of the language your users speak, we will translate all reviews into your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.
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The Intercom AppFollow integration supports app reviews from App Store, Google Play, Mac App Store, Microsoft Store and Amazon Store.
Learn how to set up the integration here.

We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.

Customer Support Team G5 Entertainment

As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.

Ofer Regev Product Manager at Supersonic/Unity

The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.

Miyuki Barsk Mobile Products Customer Support Lead at Opera

AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.

Hanan Mishurin Digital Platforms Team Lead at eToro

In the streaming space, user expectations evolve as fast as content trends. What worked yesterday might spark complaints today. AppFollow helps us stay ahead by surfacing sentiment shifts in real time, allowing us to adapt before small issues become unsubscribe-worthy.

Natalia Numa Product Success Manager at NBCUniversal

Grow your app with
AppFollow and Intercom