Send to Intercom only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.
React to your users’ needs super-fast. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Intercom account your support team uses all day.
We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.
Tag reviews to filter and prioritize them. Assign reviews (for example, App Store reviews or Google Play reviews) to a specific team or team member.
Regardless of the language your users speak, we will translate all reviews into your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.
Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your Intercom account. Handy, right?
”AppFollow is an amazing service and has a wonderful team! Their tools have allowed us to greatly streamline our app review management workflow and give us much greater visibility into overall customer sentiment.”
”Absolutely love AppFollow. This is exactly what I needed to take our customer service to the next level. The sheer number of integrations that they already have available is impressive.”
”AppFollow allows us to stay connected to our customers. Feedback from users all around the world is automatically translated and pushed to our Slack channel, for easy sharing with all team members.”
”We support 300+ apps and it was very important to find a convenient way to work with reviews and support our users. AppFollow is great in these terms. Considering how many apps we have to serve, Slack alerts is a killer feature.”
”We use AppFollow to track our app rankings and keyword positions in App Store and Google Play. The service is just great and I like the option to automate all the reports and send them to our Slack channels.”
”AppFollow makes my life easier providing system to manage team of specialist responsible for app reviews. It's Slack integration keeps me up to date without hassle.”
”AppFollow was the first ASO service that really fulfilled my needs as an ASO specialist. I'm always eagering about their new cool features!”
”AppFollow is a very useful service for us. It helps to simplify and automate the work with keywords and reviews. It helps to track the ASO strategy of our competitors.”
In the meanwhile, check latest insights
on mobile business
Customer obsession is a number one trend at the moment. Companies compete with each other trying to do the best customer service possible, but do they success? What does it take to deliver excellence to your users?
How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.