Tools & Data for enterprises
to enrich mobile consumer experiences

App management platform that saves time and resources
and supports your decisions with data.

discord flo joom wrike wargaming bitmango

Optimize your budget and resources with AppFollow tools

+850%

Average estimated ROI from using AppFollow for reviews management is 850%

4h/day

Save time for the customer support department – 4h/day on average

-50%

Reduce the time of the first response to app reviews by 50% on average

Monitor apps performance to stay alert

Monitor apps performance to stay alert

Analyze the dynamics of your apps’ ratings, reviews, store visibility, and positions in search results – all in easy-to-read dashboards.

Track downloads, revenue, and uninstalls of your apps.

Build custom integrations using AppFollow API to pass the data specific to your workflows.

Receive reports and notifications where suit you best – in email, Slack, or Microsoft Teams.

Increase customer support efficiency to achieve more in less time

Sort through user reviews and respond fast with advanced filters and bulk action.

Automate customer support with auto-translation, auto-tagging, and auto-replies.

Track performance, KPIs, and SLAs of your customer support team.

Use API or integrations with helpdesks to handle reviews where convenient for you.

Gain product and marketing insights to enhance your strategy

Gain product and marketing insights to enhance your strategy

Scrutinize marketing strategy of competitors to make informed decisions.

Rediscover ASO with the advanced keyword research tools and full-featured ASO Dashboard.

Monitor user feedback to turn it into functional insights and meet customer expectations.

Track user feedback of competitors to optimize your app strategy.

Facilitate your workflow with integrations

Facilitate your workflow with integrations

Build custom integrations using AppFollow API to pass the data specific to your workflows or choose from 30+ integrations with services you already use.

Receive reports and notifications where suit you best – in email, Slack, Microsoft Teams, Salesforce, or Zendesk.

Enterprise-grade app management experience

Single Sign-On (SSO)
for increased productivity and reduced help desk costs

Priority support in a dedicated channel in messengers you use

Building custom reports with extensive API for standardizing your analytics data

Custom features and reports based on your requests

Dedicated Customer Success Manager to help you reach your goals and KPIs with AppFollow

Onboarding and training for each team member

Flexible setup of roles and permissions

Dedicated server for enhanced performance and security

Single Sign-On (SSO) for increased productivity and reduced help desk costs

Priority support in a dedicated channel in messengers you use

Flexible setup of roles and permissions

Dedicated server for enhanced performance and security

Onboarding and training for each team member

Building custom reports with extensive API for standardizing your analytics data

Dedicated Customer Success Manager to help you reach your goals and KPIs with AppFollow

Custom features and reports based on your requests

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

¡Las herramientas de AppFollow son eficaces para ahorrar tiempo! Solamente tomó tres días multiplicar por 2.3 el número de reseñas procesadas. Fuimos capaces de disminuir el número de clics de ratón y ahora tenemos más tiempo para trabajar con los comentarios críticos: las reseñas actualizadas y las destacadas.

Kim Bokyung Gerente de atención al cliente Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Una herramienta flexible que satisface las necesidades de ASO, del producto y de atención al cliente. En nuestra empresa, utilizamos AppFollow para trabajar con ASO y el departamento de atención al cliente, así como para supervisar a la competencia. Creo que es una buena idea que se combinen distintos ámbitos en la aplicación, de modo que los equipos pueden compartir datos y una única herramienta.

Catherine Sibirko Experta en ASO Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow nos ayuda a interactuar con los clientes de una forma más rápida, fácil y simple comparado con las consolas de tiendas. Después de 6 meses de usar la plataforma, hemos sido testigos de un gran éxito con un retorno de la inversión estimado del 850%.

Ashley Yap Gerente de servicio al cliente Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Transform your workflows
company-wide