With customers eager to share their experiences, having the best review management software is no longer a luxury—it's a must-have tool for staying competitive. Running an e-commerce business on Amazon or managing a top-ranking app? The right software will boost your brand's reputation through the roof.

In short, online review software helps you track, respond to, and encourage reviews from your users. Businesses that actively manage their reviews see up to a 35% increase in revenue!

Seriously, who wouldn't want that?

So, without further ado, let me introduce you to 12 top Customer Review Management Software.

Spoiler: I've personally put each tool through its paces, and these are the real gems. It’s fair to mention that this is an article about all sorts of review software, including ours. Excuse a tiny bit of bias for our platform (we’ve done our best to be neutral), because it is our labor of love.

How to choose the best review management software

Choosing the right review management software can be a nightmare—trust me, I've been there at the beginning of my career. I've made a mistake relying on poor-quality software. The result: instead of sales growth, I spent months launching a series of campaigns trying to fix brand reputation.

But don't worry. Avoiding these pitfalls is easy if you know what to look for. Here's a quick list of characteristics each high-quality customer review software must have:

1. Ease of use. The best review management software should be as easy to use as your favorite app. If it feels like you need a PhD to operate it, move on.
2. Automation. Stuff like sending review requests, following up with customers, and posting responses.
3. Multi-platform support. If you’re selling on Amazon, the App Store, and your website, you need review management software that can handle them all.
4. Integrations with your existing tools. Look for connections with e-commerce platforms like Shopify or Amazon, CRM systems like Salesforce, and email marketing tools like Mailchimp.
5. Sentiment analysis. This will help you understand the overall mood of your reviews at a glance.
6. Reporting and analytics. Track trends, measure performance, and, most importantly, show off the big numbers to your boss.
7. Scalability. Make sure the tool you choose can handle an increasing volume of reviews.
8. Support and training. Look for software that offers solid customer support and training resources.

AppFollow for app review management

If you manage apps on platforms like the App Store, Amazon, Microsoft Store, or Google Play, AppFollow should be your go-to. This review management software is built to manage ratings and reviews at scale while automating the whole process. How about gaining user insights 300 times faster and saving up to 50 hours a week with automation? Indeed.

What stands out is the 100% reply rate feature. Responding to every single review in real time sounds impossible, right? With AppFollow, it's more than doable. The integrations with Salesforce, Zendesk, and Tableau (if you use them) will also pull all your data into one place.

Features:

• AI-Powered Review Management. Automatically respond to 100% of your user reviews with personalized, AI-generated replies that do look nice.
• Product and Competitive Insights. Analyze user reviews to prioritize your product roadmap and uncover competitor strategies. That way, you can get a clear view of what’s driving user satisfaction and where you can improve.
• App Store Performance tools. Monitor your app’s rankings and visibility across multiple app stores with real-time updates and customizable dashboards.
• Workflow Automation. Automate repetitive tasks like responding to reviews, reporting spam, and pulling data into your existing systems. You can save up to 50 hours a week and let AppFollow handle the heavy lifting.
• Semantic Analysis and Smart Tags. Gain a deep understanding of user sentiment at scale. Automatically tag and categorize feedback to identify what’s making users happy—or not.
• Real-Time Alerts and Reports. Keep your finger on the pulse with instant alerts and detailed reports. A surge in reviews or a new trend? You’ll be the first to know.
• Integrations. Who doesn’t like a pre-made integration with your good ole’ Salesforce, Zendesk, and Tableau?

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Pricing

You can start free with basic features—perfect for small teams or hobby projects. The Essential plan is $179 monthly, while the Team plan, packed with powerful automation and AI features, is $599 monthly. If you need something more customized, AppFollow offers Enterprise options—let’s talk!

Free trial: 10 days.

Pros and cons

AppFollow has some cool features. You can manage and reply to reviews from App Store, Google Play, and more. It lets you automate replies to save a bunch of time. You can also check out what your competitors are doing. It works with Salesforce, Zendesk, Slack, and other tools. Plus, you can track your app stats with custom dashboards.

But there are a couple downsides. It can be pricey if you're a small biz. Setup can be a little tricky for some folks.

Still, confusion during setup is pretty common for most platforms out there. Overall, AppFollow brings a lot of handy tools to the table, especially for bigger app developers who can afford it.

Appbot

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If you're searching for reliable review management software, Appbot is an excellent option. It’s tailored for businesses that need to manage app reviews across multiple platforms. Tracking reviews, analyzing feedback, or responding to customer comments? This software easily handles all of it.

Here's how it works: Appbot automatically collects reviews from app stores and presents them in a user-friendly dashboard. You can track trends, monitor sentiment, and set up automated responses. For those needing white-label review management software, Appbot allows you to customize and present data as your own.

Features:

• Automated Review Collection. Automatically gathers app reviews from multiple platforms. Never miss customer feedback!
• Sentiment Analysis. Analyzes the tone of reviews to help you understand overall customer satisfaction.
• Customizable Dashboards. Provides a user-friendly interface where you can track key metrics and trends.
• Automated Responses. Allows you to set up auto-replies to reviews. Ensures timely engagement with users across app stores.
• Review Alerts. Sends notifications for new reviews and keeps you informed about what customers are saying.
• Integration with Other Tools. Connects with your existing software stack.
• White Label Reporting. Offers the ability to customize reports. Makes it easy to present data to clients under your own brand.

Pricing

Review management software pricing. Image source.

The Small plan is $39 per month, perfect for solo developers or small teams. It’s a great start for managing app reviews with features like review sentiment analysis and custom dashboards.

For growing companies, the Large plan starts at $149 per month. This plan suits those needing more advanced features, including automated responses and data exports.

If you’re looking for a more full-on solution, the Premium plan at $449 per month is ideal for enterprises, and it includes Single Sign-On (SSO) and API access.

Free trial: 14 days.

Pros and cons of customer review management software

Appbot has some neat perks. It's got its own sentiment analysis and natural language processing tools to help you easily understand how users feel about your app. It keeps an eye on reviews from iTunes, Google Play, Amazon, and Microsoft stores, so you've got your bases covered. Plus, you can export all that data to Excel or other formats.

But there are a few drawbacks. The pricing can be steep for single users, especially if you want all the fancy features. It doesn't support every single app store and platform out there. And the user interface could be a bit more user-friendly, particularly for users just starting out.

AppReviewBot

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After spending some time with AppReviewBot, I can confidently say it’s a solid choice for businesses looking to improve their app review management. It’s good for any kind of biz: a small startup, a large enterprise, or something in-between; this review management software makes it easy to keep track of what users are saying. The platform is designed for anyone who needs to manage and respond to app reviews well. For those overwhelmed by the flood of feedback, the review bot will be a lifesaver.

So, how does it work? Let’s say your app just got a wave of reviews after a major update. Instead of manually sifting through each review, AppReviewBot automatically gathers all feedback into one dashboard. You can filter by sentiment, respond directly from the platform, and set up automated responses for common issues.

Features:

• Automated Review Gathering. Collects reviews from multiple platforms and consolidates them in one place
• Sentiment Analysis. Quickly identifies whether the feedback is positive, neutral, or negative
• Custom Filters. Allows you to sort reviews by keywords, rating, or date
• Automated Responses. Set up custom rules to automatically reply to reviews
• Multi-Platform Support. Manages reviews from various app stores and social media platforms within one dashboard
• Real-Time Notifications. Get instant alerts whenever a new review is posted so you can respond fast

Pricing of customer review management software

Review management app pricing. Image source.

Pricing starts at just $19 per month, which is perfect for small businesses managing up to 5 apps. This plan covers all the basics, including app store reviews, translations, and integration with Slack and Microsoft Teams.

If you’re handling more apps or need more features, the $49 per month plan is their most popular. This review software is great for medium-sized businesses that want to manage up to 25 apps with additional tools like Excel downloads and API access.

For larger enterprises, there's a custom plan that handles up to 100 apps and offers priority support.

Plus, you can try out their review management software for 14 days free of charge—no credit card required.

Pros and cons

AppReviewBot is a piece of cake to set up and get going - no crazy configurations needed. It automatically sends app reviews straight to your Slack or MS Teams channels. And it can even translate reviews for you.

But it's not perfect. Right now, it doesn't work with platforms like Huawei App Gallery. When you click on a review to reply, it kicks you over to the app store instead of letting you respond right in the tool. And for teams that want lots of bells and whistles, it might be a little too basic.

Birdeye

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Birdeye is a proper review management software designed to help businesses of all sizes boost their online reputation. Again, it’s a one-size-fits-all kind of solution—Birdeye’s client review software is good at just about anything. It automatically gathers customer feedback, drives more reviews to popular sites like Google, BBB, and Facebook, and consolidates them into a single, dashboard.

The real beauty of Birdeye lies in its simplicity.

Imagine you’re managing multiple apps and review websites; instead of juggling between platforms to monitor feedback, Birdeye’s review monitoring software brings everything to you in one place. You can see what customers are saying across more than 200 review sites, respond in real-time, and create surveys to dig deeper into customer experiences.

Features of Birdeye:

• Automated Review Requests. Sends automatic requests to customers to leave reviews on top platforms like Google, Facebook, and more
• Centralized Review Dashboard. Manage all your reviews from over 200 sites in one dashboard
• Customizable Surveys. Capture real-time feedback from customers with custom surveys
• Google API Integration. Direct connection with Google for management of Google reviews
• Real-Time Review Monitoring. Stay on top of what customers are saying with instant alerts
• Amplification Tools. Use customer reviews to boost your online presence by sharing them across your website and social media
• Sentiment Analysis. Analyze the tone of customer feedback to spot areas for improvement.

Pricing

Birdeye’s pricing is designed to fit a variety of business needs—a versatile customer review management software amongst all others. Quite a steep start, however.

The Standard plan starts at $299 (ouch!) per month—essential tools for small to medium-sized businesses that want to get serious about managing their online reputation.

For businesses with more complex needs, there is a Professional plan at $399 per month. With more stuff to it, of course.

If your business requires more customization, consider the Premium plan. Everything they can offer, in one package.

Free trial: 30 days, so you can test out the review apps and see how they fit into your strategy before committing.

Pros and cons

The dashboard is a breeze to manage. It's got AI that automates stuff like asking for reviews and scheduling social media posts. The whole platform looks slick and is easy to use. And if you need help, their support team is known for being quick to respond and super helpful.

But there are a few cons to keep in mind. The price tag might be a bit steep for smaller businesses or those on a tight budget. Some features, like social media updates, might not always happen right away. And the system sometimes flags legit reviews as problematic, so you might have to do some manual checks more often than you'd like.

ReviewFlowz

The interface of ReviewFlowz—review software for business. Image source.

ReviewFlowz is a review management software designed for businesses that want to keep their online reputation in check without breaking a sweat.

How does it work? Simple. ReviewFlowz grabs reviews from all your favorite customer review apps—Google, Yelp, Trustpilot, and others—and neatly packs them into one easy-to-use dashboard. Got a less-than-stellar review? No worries. You’ll get a real-time alert so you can swoop in, respond, and save the day.

Again, a good fit for just about any biz size. ReviewFlowz has your back by collecting from all those places where your customers are talking about you.

Features:

• Centralized Dashboard. All your reviews in one place, no scavenger hunts required
• Real-Time Alerts. Get instant notifications when a new review lands, so you can act fast
• Sentiment Analysis. Automatically reads the mood of your feedback—because sometimes, you need a translator
• Multi-Platform Integration. Syncs with all your go-to business review apps
• Custom Reporting. Create reports that actually make sense
• Automated Responses. Set up auto-replies to handle the easy stuff, leaving you more time for the important things—like your coffee break.

Pricing

If you're just starting out, the Lite plan at $29/month is perfect for you. It covers the basics—tracking online reviews on platforms like Google Maps and Trustpilot, and integrating with Slack for real-time updates. Ideal for smaller teams who need a free review management software trial to get their feet wet.

For high-growth companies, the Pro plan at $129/month is your go-to. This plan adds more review profiles, integrates with Microsoft Teams and Zapier, and offers unmarked widgets—perfect for businesses looking to scale their review management app capabilities.

For larger enterprises with complex needs, the Premium plan at $299/month offers everything in Pro plus API access and advanced features like a review balancing engine— truly an all-in-one customer review management software solution.

Free trial: 14 days.

Pros and cons

ReviewFlowz plays nice with Slack, so you get review updates right in your channel. Getting set up is a snap, even if you're not a techie. The support team really knows their stuff and is always ready to help out. Plus, the software won't bog down your system.

However...basic things like managing your account or changing your password or email can be weirdly tricky. What's up with that in this day and age? The trial period can be a bit confusing, especially when it comes to what features you actually get. And if you're a big company that needs a ton of tools and integrations, ReviewFlowz might not cut it.

Sprout Social

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Sprout Social is a powerhouse when it comes to review management software. One of the oldest platforms out there. It has certainly matured well.

It’s perfect for businesses that need to stay on top of customer feedback. If you’re tired of juggling multiple platforms just to keep up with app reviews and ratings, this tool is your new best friend, because again—it packs all you need to have.

For example, I used this tool to manage reviews for an app I was working on. Instead of hopping between the App Store, Google Play, and a bunch of other sites, Sprout Social brought everything together in one tidy dashboard. I set up automated alerts, so I knew the moment a new review hit. And guess what? No more late-night panics over a bad review I missed. Responding to feedback was as easy as pie—just a few clicks, and I was done. And, I could track review trends over time, which helped us improve the app based on real user insights

Features:

• Unified Inbox. All your reviews in one place. No more platform hopping!
• Automated Alerts. Get notified as soon as a new review comes in
• Analytics & Reporting. Track sentiment over time and see what’s really going on with your reviews
• Response Management. Reply to reviews directly from the platform
• Integration with Social Media. Manage reviews and social media together
• Custom Dashboards. Focus on the data that matters to you.
• Team Collaboration Tools. Work with your team to handle reviews and social media both

Pricing

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Their Standard plan starts at $199 per seat/month, which is perfect (but kinda pricey) for smaller teams that need a proper reputation and review management software. This plan includes everything you need for basic online review tracking and social media management.

For growing businesses, the Professional plan, at $299 per seat/month, adds more advanced features like competitive reports and customer support tools—ideal if you’re scaling up and need systematic review management software.

If your business requires all the bells and whistles, the Advanced plan at $399 per seat/month offers AI stuff, chatbots, and detailed sentiment analysis—a top choice for those serious about automated review software and managing their online reputation.

And if you’re a large enterprise with big needs, Sprout Social also offers a Custom plan. You can contact their team to tailor the package to fit your business perfectly. But it’ll cost you, obviously.

Free trial: 30 days.

Pros and cons

Sprout Social has some serious advantages. 

The interface is a joy to use - it's honestly one of the best out there. You've got a bunch of templates to choose from, so you're not starting from scratch. You can see and manage reviews from all your clients in one spot, which is a huge time-saver. And let me tell you, their customer service is top-notch. It's so hard to find good support these days, but they've got it nailed.

At the same time, Sprout Social puts a limit on how many social and review accounts you can manage, which can be a bummer. The price tag can be pretty hefty for smaller businesses, especially if you're mainly looking for review management tools. The Chrome extension has been known to cause a few hiccups here and there.

Review Trackers

The interface of Review Trackers - the review management software. Image source.

All major review platforms and all sorts of tools to manage them. The name couldn’t be move obvious either. A decent all-in-one platform, that one.

I used this tool to monitor and respond to app reviews in the App Store and Google Play. It helped me track trends and pinpoint exactly where we needed to improve. It all happens in one centralized dashboard.

Features:

• Centralized Review Dashboard. Get all your reviews from the App Store, Google Play, and other major platforms in one place
• Automated Review Requests. Request new reviews from your customers with just a few clicks
• Sentiment Analysis. Gauge how customers feel about your brand with built-in sentiment analysis
• Custom Alerts. Set up alerts for specific keywords or ratings so you never miss an important review
• Competitor Monitoring. Keep tabs on your competitors’ reviews and compare their performance to yours (comparison is the thief of joy, they say—yeah, nah!)
• Reporting and Analytics. Generate in-depth reports to track trends, performance, and areas for improvement
• Multi-Platform Integration. Integrates with your existing tools, APIs, toasters, and everything else

Pricing

The Essential Plan includes unlimited users, review monitoring, feedback requests, and competitor insights—all for a location-based price. This plan is ideal if you're starting out into the best rating app management.

For larger enterprises or businesses with more complex needs, Review Trackers offers Custom solutions. These plans include local listings management, local search rankings, and managed services—the best fit for businesses that need hands-off support.

There’s also a Data-only plan, just for app scouting. Here, we’ll say that there are better options for this—with upfront pricing. These guys will only tell you how much it’s going to cost after you contact them first.

Free trial: 14 days.

Pros and cons

Review Trackers plays nicely with platforms like Google Play Store and iOS App Store, so you can manage all your reviews in one place. It covers over 120 review sites. That's a ton! The dashboard is super easy to navigate, and you can set up custom alerts to stay on top of things.

But there are a few gotchas. As your biz grows and you need to keep an eye on more locations or sources, the cost can start to add up. And if you're after fancy features like API access or white-label solutions, you'll have to shell out for the pricier plans. It can be a real wallet-buster. Some people also find setting up and customizing their review management flows a bit of a head-scratcher at first.

YouScan

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YouScan is yet another powerful tool for businesses that want to stay on top of their online reputation. Apple App Store or Google Play Store apps that need tracking? This software has got you covered. It’s one of the best customer review software for companies serious about tracking what users are saying.

I used this tool to monitor reviews for a mobile app across both Apple and Google Play stores, just to see how well it fares. It lets me catch user feedback in real-time and respond there and then. YouScan stands out from competitors with super intuitive AI-powered insights and visual analytics that make sifting through reviews really easy.

Features:

• AI-Powered Insights. Automatically detect sentiment, trends, and key themes in your app reviews
• Real-Time Monitoring. Stay updated with instant notifications for new reviews
• Visual Analytics. Dive into easy-to-read graphs and charts to understand your app’s performance and user sentiment at a glance
• Cross-Platform Support. Manage reviews from both Apple App Store and Google Play Store in one place
• Customizable Alerts. Set up personalized notifications for specific keywords or sentiment changes in your reviews

Pricing

If you're a small business or startup looking for essential features, the Starter Plan is perfect. Priced at $299 per month (billed annually).

For larger brands and agencies, the Unlimited Plans provide as many topics and mentions as you need.

Free trial: 7 days.

Pros and Cons

The platform looks slick and is easy on the eyes. Their alert system is on point, giving you instant notifications when your brand gets mentioned. The support team is the real deal too; quick to respond, know their stuff, and always open to hearing your ideas.

YouScan's AI is pretty impressive as well. It's got intelligent tagging and this thing called Insights Copilot that helps you find actionable insights from customer reviews.

But there are a few "boo" moments. YouScan doesn't support monitoring Instagram Stories yet. Come on, guys! And if you want to look at historical data for specific date ranges, good luck. It's just plain challenging. Oh, and if you need to export URLs or detailed data from reports, get ready to roll up your sleeves and do some manual labor.

Determ

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Determ is a versatile review management software designed for businesses of all sizes that need to keep a close eye on their online reputation. It’s especially useful for businesses juggling multiple platforms, where reviews are scattered across the internet like confetti at a parade.

Tried this one too. I used this tool to track customer reviews across Google Play and the Apple App Store. It’s nice when I don’t have to hop from one platform to another. Instead, everything was right there in one dashboard. The platform made it easier to spot trends and address customer concerns before they snowballed. Which is, to be fair, to be expected from something like a review management platform.

Features:

• Centralized Dashboard. View and manage all your reviews in one place.
• Real-Time Monitoring. Get instant notifications when new reviews are posted
• Sentiment Analysis. Understand the mood behind the reviews with automated sentiment analysis
• Custom Alerts. Set up specific triggers to notify you about reviews that require immediate attention, such as negative feedback
• Reports. Generate detailed reports to analyze trends, performance, and areas needing improvement
• Multi-Platform Integration. Integrates with various platforms, including Google Play, Apple App Store, and more, making it the best review management software for businesses on the go
• Automated Responses. Save time with pre-set replies that can be customized for different review scenarios

Pricing

If you’re a small business or startup looking for essential review tools without breaking the bank, the Starter Plan is perfect for you. Priced at $99 per month (finally, decent prices!), it gives you the basics to monitor and manage your online presence. Plus, you can test it out with a free trial to see if it’s a good fit. 

For growing businesses or those needing more advanced features, the Pro Plan steps up the game. It includes more in-depth analytics and additional review management features—ideal for companies aiming to improve their brand's online reputation. Pricing is customized based on your needs, and like the Starter Plan, it also comes with a free trial.

Lastly, for large enterprises needing something special and at an enterprise-only discount, the Enterprise Plan offers full access to all of Determ’s powerful features. It’s the best review management software option for those with a broader reach. Pricing here is also customized. Expect to pay a lot!

Free trial: 13 days.

Pros and cons

Determ has some big wins in its corner. The interface is a breeze to use - super simple and user-friendly. And if you ever need help, their customer support team is always on the ball.

You can customize your reports however you like, which is pretty sweet. And get this - Determ sends you real-time alerts whenever your keywords or phrases pop up. It's like having a personal assistant keeping an eye out for you.

But...Determ only lets you monitor mentions from the last 90 days. So if you need to go further back, you're out of luck. Some users have also reported the occasional glitch or delay in the system. It's not constant, but it can be a bit of a nuisance.

Oh, and one more thing. Determ doesn't let you sort retweets. It's not a huge deal, but it can be annoying if you're trying to get a handle on your tweets.

Reputology

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Tired of juggling your online reputation like a circus act? Enter Reputology—a review manager app that acts like your personal reputation lawyer. Are you a solo entrepreneur, running a growing company, or managing multiple clients at an agency? Tough luck, start looking somewhere else. 

Ah, I’m joking. This ratings and reviews platform will save the day for you. It’s a must-have for industries where customer feedback is the lifeblood of success, like hospitality, healthcare, or retail.

I tried this tool to keep a close eye on Google, Yelp, and Facebook reviews for a mock hospitality client. Decent performance all-in-all, but the interface is just…meh, it could use a facelift.

Features:

• Multi-Platform Monitoring. Keep tabs on reviews from all major platforms in one place. Just all the rest of them, eh?
• Automated Alerts. Get notified immediately when a new review is posted
• Response Management. Easily reply to reviews directly from the platform
• In-Depth Analytics. Dive into data to see trends, recurring issues, and overall performance
• Sentiment Analysis. Understand customer sentiment at a glance
• White-Labeling. Customize the platform to reflect your brand
• Review Filtering. Sort reviews by keywords, ratings, or platforms to prioritize responses

Pricing

There are several plans to choose from:

Solo ($110/month): Good for small businesses managing their own reviews.

Professional ($180/month): Ideal for growing businesses needing more advanced features.

Agency ($400/month): Designed for agencies managing reviews for multiple clients. One of the few platforms out there catering to agencies!

Partner ($2,500/month): Great for large organizations or partners requiring extensive review management capabilities

Free trial: 14 days

Pros and cons

Reputology has some serious perks worth talking about. It's got legit analytics that help you spot trends and insights in customer reviews. That's some valuable intel right there. Plus, the software is a breeze to use. People rave about how easy it is to navigate. Reputology also sends you real-time alerts whenever a new review pops up. It's like having a trusty sidekick keeping watch 24/7.

The integration with Yelp is pretty limited. Welp, that's a bummer. And if you want to respond to reviews, you can't do it directly from the platform. You've gotta go elsewhere for that. Customization is also a bit of a letdown. There are some limitations there that might cramp your style.

Brandwatch

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Brandwatch. The review management app that is like a tracker dog for your brand. Sniff through the entire internet to find exactly what people are saying about you, and bark at them. Obviously a decent fit for just about any kind of biz.

Tried this one as well—the software categorized mentions into custom buckets. I then delegated issues to the right mock team members. We tackled the most pressing concerns first, made our response strategy faster, and strolled into the sunset riding a rainbow. No, but really—it’s good.

Features:

• Consumer Intelligence. Get deep insights into what people are saying about your brand
• AI-Powered Analysis. Uncover trends in brand mentions
• Social Media Management. Track your brand’s presence across social media channels
• Influencer Marketing. Connect with influencers to amplify your brand
• Custom Categories. Organize mentions to prioritize responses and delegate tasks
• Extensive Database. Access online conversations going back to 2010, ensuring no mention is missed. Determ could really take a note here.

Pricing

Pricing for Brandwatch's services typically starts from $1,000 per month for their most basic packages and can go upwards depending on the features and customization you need. Here’s a brief breakdown:

Base Plans: Pricing generally starts around $1,000/month (wow!) when billed annually. These plans include essential features for social listening and customer intelligence.

Advanced Packages: These can cost $1,750/month or more, depending on the added functionalities, such as advanced social media management and reporting tools.

Enterprise Solutions: Fully customized plans with a variety of add-ons can go well beyond these figures, reaching into the tens of thousands per year. Given the amount of social media noise it sifts through, I suppose it makes it worth the price.

Free trial: no. Pay up or find something else!

Pros and cons

The dashboards are like a choose-your-own-adventure book; you can customize them however you want. And the AI insights are just something else.Brandwatch speaks 30 languages. That's right, 30!

But, some users have reported that the sentiment analysis and data collection aren't always spot-on. If you want to integrate Brandwatch with other tools or your own social media channels, well, good luck. Not impossible, but definitely not a walk in the park.

App Radar

Review management software interface. Image source.

The ultimate arch-nemesis! Joking.

App Radar is the go-to review management software for app developers and marketers who want to boost their app’s visibility. Designed for businesses of all sizes, App Radar helps you track, manage, and respond to user reviews across major app stores like Google Play and the Apple App Store.

It solves the problem of scattered feedback by centralizing all your app reviews in one place, makes it easy to monitor user sentiment, addresses issues promptly, and improves your app’s overall ratings. What’s not the like? Even the logo is awesome.

We know this one well. Tried it recently—set up automated alerts for new reviews, so I never missed a beat. When a mock bug started causing negative feedback, I quickly identified the issue through the app's sentiment analysis feature, informed the mock development team, and responded to mock users. My mock self was very pleased. It’s a pleasure to use, really.

Features:

• All-in-One Dashboard. Get all your reviews in one place
• Sentiment Analysis. Understand how users feel about your app with easy-to-read sentiment scores
• Competitor Tracking. Keep an eye on your rivals’ reviews to spot trends
• Keyword Tracking. Identify the keywords users are using to describe your app, and optimize your metadata accordingly
• Automated Alerts. Get notified immediately when new reviews come in
• Custom Responses. Save time with templated responses or craft personalized replies on the go

Pricing

Appbot offers a straightforward pricing structure that’s designed to cater to businesses of various sizes, from startups to large enterprises. Here’s the scoop:

Small Plan ($39/month): Finally, a pricing option designed for normal people. Perfect for lean companies and startups looking to dip their toes into review management. You get access to basic tools that help you monitor and respond to app reviews on platforms like Google Play and the App Store. Start with a 14-day free trial to see if it’s a good fit.

Large Plan ($149/month): Good for growing businesses that need more proper features. With this plan, you can manage multiple apps and take advantage of advanced analytics. It’s the sweet spot for businesses aiming to scale their customer engagement. Like the Small Plan, it comes with a 14-day free trial.

Premium Plan ($449/month): This plan includes everything from the Large Plan plus features like single sign-on (SSO) and premium support. Perfect for companies that demand top-tier tools.

Free trial: 14 days.

Pros and cons

App Radar has some decent tricks up its sleeve for app store optimization. It's got a solid set of features that can help you boost your app's visibility. The customer service is great; App Radar's support team is like a group of superheroes always ready to save the day. Plus, the platform is constantly evolving. Regular updates mean you're always getting the latest and greatest.

Sometimes the auto-reply feature goes on the fritz for iOS. If you're someone who lives and breathes mobile apps, well, too bad. App Radar doesn't have one. It's a web-only party. Oh, and every once in a while, the data accuracy can be a bit... inconsistent. But just a bit.

Here's a comparison table for all the review tools listed before:

Tool Title	Starting Price/month	Trial Days
AppFollow	$179	10 days
Appbot	$39	14 days
AppReviewBot	$19	14 days
Birdeye	$299	30 days
ReviewFlowz	$29	14 days
Sprout Social	$199	30 days
Review Trackers	Custom	14 days
YouScan	$299	7 days
Determ	$99	13 days
Reputology	$110	14 days
Brandwatch	$1,000	No trial

FAQ on review management software

What is review management software?

Review management software is a tool that helps businesses monitor, respond to, and analyze user reviews across multiple platforms like Google, Amazon, and app stores. It centralizes all reviews into one dashboard, which makes it easier to manage your online reputation.

How does review management software work?

This software basically pulls together reviews from different places online and puts them all in one dashboard. You can set up alerts for when new reviews pop up, reply right from the platform, check out how people are feeling about your stuff, and keep an eye on trends over time.

Why use review management software?

It saves time by pulling all your reviews into one spot, so you don’t have to jump between sites. You can quickly see what people are saying, respond easily, and stay on top of new reviews with alerts.