12 Best Review Management Software: Features, Price, Cons
Table of Content:
With customers eager to share their experiences, having the best review management software is no longer a luxury—it's a must-have tool for staying competitive. Running an e-commerce business or managing a top-ranking app? The right software will boost your brand's reputation through the roof.
In short, online review software helps you track, respond to, and collect reviews from your users. Businesses that actively manage their testimonials see up to a 35% increase in revenue!
Seriously, who wouldn't want that?
So, without further ado, let me introduce you to 12 top Customer Review Management Software.
Spoiler: I've personally put each tool through its paces, and these are the real gems. It’s fair to mention that this is an article about all sorts of review software, including ours. Excuse a tiny bit of bias for our platform (we’ve done our best to be neutral), because it is our labor of love.
The methodology: How we tested client review software
We took a trial of every review management software for app stores from this list. Then, instead of a quick tour, we worked through every feature the trial unlocked: importing reviews, filtering and tagging, replying, automations, alerts, basic integrations. Claims didn’t get a free pass; my teammates checked review management tools pricing pages, docs, and security notes on each website.
Finally, we compared our notes with real user feedback on G2 and Capterra to spot repeat wins and deal-breakers. Anything locked behind paywalls was flagged and judged only by public docs or demos.
How to choose the best review management software
Choosing the right online review management software can be a nightmare—trust me, I've been there at the beginning of my career. I've made a mistake relying on poor-quality software. The result: instead of sales growth, I spent months launching a series of campaigns trying to fix brand reputation.
But don't worry. Avoiding these pitfalls is easy if you know what to look for. Here's a quick list of characteristics each high-quality customer review software must have:
- Ease of use. The best review management software should be as easy to use as your favorite app. If it feels like you need a PhD to operate it, move on.
- Automation. Stuff like sending review requests, following up with customers, and posting responses.
- Multi-platform support. If you’re selling the App Store and your website, you need review management software that can handle them all.
- Integrations with your existing tools. Look for connections with e-commerce platforms like Shopify, CRM systems like Salesforce, and email marketing tools like Mailchimp.
- Sentiment analysis. This will help you understand the overall mood of your testimonials at a glance.
- Reporting and analytics. Track trends, measure performance, and, most importantly, show off the big numbers to your boss.
- Scalability. Make sure the tool you choose can handle an increasing volume of reviews.
- Support and training. Look for software that offers solid customer support and training resources.
And here is a list of review management software that meet these criteria.
AppFollow for app review management
If you’re running apps on the App Store, Google Play, Amazon — or anywhere your future superfans hang out — AppFollow is the review management software for app stores that’ll keep your sanity intact. Think of it as your behind-the-scenes team, quietly (or not so quietly) helping you grow downloads and sales while sipping a margarita on a Tuesday. ????
Here’s the deal: with AppFollow, you can get user insights 300 times faster (yep, you read that right) and claw back up to 50 hours a week thanks to its automation magic. Imagine what you’d do with those extra hours… (Sleep? New app feature? Or, let’s be honest, doomscroll TikTok.)
What blows my mind is the 100% reply rate. Like, who’s replying to every single review? You. Well, AppFollow is. It makes your brand look like the most attentive, caring genius ever — even when you’re binge-watching Netflix.
If you’re a Salesforce, Zendesk, or Tableau fan, AppFollow’s integrations mean all your data, from customer reviews to fancy charts, can live together in one happy dashboard.
Features to automate your review management in app stores:
- AI-Powered Review Management. Collect and reply to every single user review with smart, personal AI-crafted responses. It’ll look so human, people will wonder if you’ve cloned yourself.
- Product & Competitive Insights. It’s like having a spy in your competitors’ camp. You’ll see exactly what users love, what makes them rage-quit, and use that to polish your own roadmap.
- App Store Performance Tools. Keep tabs on your app’s rankings and visibility across multiple stores — real-time updates and customizable dashboards included.
- Workflow Automation. Let AppFollow run the boring stuff: replying, spam reporting, shuffling data into your CRM. Go build cool things instead.
- Semantic Analysis & Smart Tags. Find out what’s making users happy (or super salty) at scale. Automatically tag feedback to spot patterns faster than your morning coffee hits.
- Real-Time Alerts & Reports. Be the first to know when your app’s blowing up or a new trend’s popping. Instant alerts + detailed reports = you always look on top of it.
- Integrations galore. Your good old Salesforce, Zendesk, Tableau — AppFollow plays nice with all of them.
If you’re hunting for the best review management software to turn your user feedback into higher rankings, more downloads, and yes, happier customers – AppFollow’s your jam.
Pricing
You can start free with basic features—perfect for small teams or hobby projects. The Essential plan is $179 monthly, while the Team plan, packed with powerful automation and AI features, is $599 monthly. If you need something more customized, AppFollow offers Enterprise options—let’s talk!
Free trial: 10 days.
Pros and cons
Here is a summary of what people talk about AppFollow appstore review management software on G2 and Capterra:
AppFollow has some cool features. You can manage and reply to reviews from App Store, Google Play, and more. It lets you automate replies to save a bunch of time. You can also check out what your competitors are doing. It works with Salesforce, Zendesk, Slack, and other tools. Plus, you can track your app stats with custom dashboards.
But there are a couple downsides. It can be pricey if you're a small biz. Setup can be a little tricky for some folks.
Still, confusion during setup is pretty common for most platforms out there. Overall, AppFollow brings a lot of handy tools to the table, especially for bigger app developers who can afford it.
cta_get_started_yellow
Appbot
Imagine the ultra-tidy friend who breezes in, scrubs your kitchen spotless, and leaves a batch of cookies cooling on the counter. While you’re heads-down tweaking features (or, let’s be honest, doom-scrolling), Appbot quietly vacuums up every review from the App Store, Google Play, and even the Amazon Appstore, then lays everything out in a dashboard that practically sparkles. ✨
That means no more 3 a.m. heart-rate spikes. Appbot flags mood swings long before they turn into angry one-star rants, and its automated replies keep the love flowing while you’re fast asleep. Need to wow a client or your boss? Pop your logo on Appbot’s white-label reports and watch the jaws drop — instant marketing sorcery.
Appbot features:
- Review vacuuming – scoops up new feedback faster than you can hit refresh.
- Mood radar – sniffs out sentiment changes hiding behind the stars.
- Dashboards you’ll actually open – track bugs, kudos, and yes, even the cat-emoji count.
- Auto-replies – kill those midnight copy-paste sessions for good engagement with users.
- Instant pings – hop on spicy reviews before they hit full boil.
- Friendly integrations – slots right into the tools you already love.
- White-label reports – makes you look like you coded dashboards in your sleep.
If you’d rather focus on boosting downloads than babysitting reviews, Appbot’s your ride-or-die. Give this review management software for app stores a chance, watch the ratings climb, and send me a celebratory GIF when the five-stars roll in.
Pricing
Review management software pricing. Image source.
- Small plan – $49/month. Perfect for solo developers or tiny-but-mighty teams. You’ll get sentiment analysis, custom dashboards, and all the basics you need to dip your toes into app review management software life without breaking the coffee budget.
- Large plan – $159/month. Scaling fast? This tier unlocks advanced goodies like automated responses and data exports, so your support queue doesn’t melt down. Think of it as your upgrade to a full-blown review management platform while still keeping things sane on the finance sheet.
- Premium plan – $449/month. For the enterprise crowd (or anyone who likes to go big), this all-inclusive package serves up SSO, API access, and every bell and whistle in the toolbox. It’s basically your VIP pass to the best review management software experience — white-glove, automated, and ready for world domination.
Free trial: 14 days. Two weeks of hands-on, no-risk fun — consider it your taste-test of review management software free features before you commit. Dive in, kick the tires, and see how much time you can reclaim for the fun parts of app marketing!
Pros and cons of customer review management software
Appbot users on G2 shared the neat perks of this tool: It's got its own sentiment analysis and natural language processing tools to help you easily understand how users feel about your app. The platform collects reviews from iTunes, Google Play, and Microsoft stores, so you've got your bases covered. Plus, you can export all that data to Excel or other formats.
But there are a few drawbacks. The pricing can be steep for single users, especially if you want all the fancy features. It doesn't support every single app store and platform out there. And the user interface could be a bit more user-friendly, particularly for customers just starting out.
AppReviewBot
Ever feel like reviews are coming at you from every corner — App Store here, Google Play there, a random subreddit over yonder — and your poor laptop is seconds away from a dramatic window exit? Same. That’s why users are so obsessed with AppReviewBot.
It’s not another “look-I’ve-got-fancy-AI” sticker for your toolbox; it’s the chill friend who shows up right after a release and says, “Breathe — I’ve got the feedback chaos covered.”
Here’s the vibe. You drop a shiny new version, buzz starts building, and reviews flood in faster than you can whisper “hotfix.” Instead of living in tab-juggling purgatory, AppReviewBot hoovers up every comment, parks them all in one squeaky-clean dashboard, and lets you slice the chatter by vibe: “OMG love,” “hmm… okay,” or “dumpster fire — send help.”
Got recurring gripes? Throw them an auto-reply, and your users feel the love while you’re off dreaming up the next killer feature.
Features that’ll make you think ‘Where has this been all my life?’:
- Review vacuum: pulls every rating, rant, and rave from every store into one happy home.
- Sentiment Analysis. Spots love-letters from app users vs. rage-quits in a blink.
- Custom filters to zoom in on keywords, star drops, or that one crashy Tuesday.
- Auto-replies where you have to write a rule once; the bot handles the small talk 24/7.
- Real-time pings every time when a fresh review lands.
Pricing of customer review management software
Review management app pricing. Image source.
Pricing starts at just $19 per month, which is perfect for small businesses managing up to 5 apps. This plan covers all the basics, including app store reviews, translations, and integration with Slack and Microsoft Teams.
If you’re handling more apps or need more features, the $49 per month plan is their most popular. This review software is great for medium-sized companies that want to manage up to 25 apps with additional tools like Excel downloads and API access.
For larger enterprises, there's a custom plan that handles up to 100 apps and offers priority support.
Plus, you can try out their review management software for 14 days free of charge—no credit card required.
Pros and cons
AppReviewBot is a piece of cake to set up and get going - no crazy configurations needed. It automatically sends app reviews straight to your Slack or MS Teams channels. And it can even translate reviews for you.
But it's not perfect. Right now, it doesn't work with platforms like Huawei App Gallery. When you click on a review to reply, it kicks you over to the app store instead of letting you respond right in the tool. And for teams that want lots of bells and whistles, it might be a little too basic.
Birdeye
Birdeye is a proper review management software designed to help companies of all sizes boost their online reputation. Again, it’s a one-size-fits-all kind of solution—Birdeye’s client review software is good at just about anything. It automatically gathers customer feedback, drives more reviews to popular sites like BBB and Facebook, and consolidates them into a single, dashboard.
The real beauty of Birdeye lies in its simplicity.
Imagine you’re managing multiple apps and review websites; instead of juggling between platforms to monitor feedback, Birdeye’s review monitoring software brings everything to you in one place. You can see what customers are saying across more than 200 review sites, respond in real-time, and create surveys to dig deeper into customer experiences.
Features of Birdeye
- Automated Review Requests. Flip on Birdeye’s autopilot and — boom — friendly nudges fly out to Google, Facebook, and every big review corner. No more midnight “please leave a rating” emails.
- Centralized Review Dashboard. Birdeye corrals feedback from 200-plus sites into one spotless hub. Kiss those 47 open tabs goodbye and treat yourself to a sanity latte.
- Customizable Surveys. Need deeper intel? Launch bite-size surveys that catch tiny gripes before they explode into two-star drama.
- Google API Integration. Direct line to your Google reviews — edit, reply, or charm a critic without ever leaving Birdeye. Slick.
- Real-Time Review Monitoring. Instant alerts ping your phone the second someone raves (or rants). You’ll look like you live in the comments — while actually living your life.
- Amplification Tools. Turn those five-star love letters into social proof confetti: one click, straight to your site and socials. Let your users do the humble-bragging for you.
- Sentiment Analysis. Birdeye’s mood-decoder shows what’s delighting fans — and what needs a quick fix — so roadmap decisions feel like a breeze.
If you crave less chaos, higher ratings, and all the high-fives from your PM team, Birdeye’s your new secret sauce.
Pricing of Birdeye
Since there is no pricing on the website, we’ve searched the web:
- Lite – $29/month. Just dipping your toes into the review management software pool? The Lite plan’s your starter kit: it tracks reviews on Google Maps, Trustpilot, and zaps real-time pings into Slack. Oh, and you get a free review management software trial (14 glorious days) to see if it sparks joy. Perfect for lean teams who still want pro-level visibility without the CEO side-eye on spend.
- Pro – $129/month. Growth spurt incoming? Pro cranks things up with extra review profiles, integrations for Microsoft Teams and Zapier, plus those slick unbranded widgets. Translation: your review management app scales right alongside your download chart — no duct-tape dashboards required.
- Premium – $299/month. Running an enterprise circus? Premium hands you the backstage pass: full API access, a review-balancing engine, the works. It’s basically the best customer review software experience wrapped in one tidy package — built for teams juggling complex requirements and massive user bases.
And yes — every tier starts with that same 14-day free trial. Try before you buy, pop the hood, and see how fast those reviews start working for you.
Pros and cons
The Birdeye users on Capterra ensure its dashboard is a breeze to manage It's got AI that automates stuff like asking for reviews and scheduling social media posts. The whole platform looks slick and is easy to use. And if you need help, their support team is known for being quick to respond and super helpful.
But there are a few cons to keep in mind. The price tag might be a bit steep for smaller businesses or those on a tight budget. Some features, like social media updates, might not always happen right away. And the system sometimes flags legit reviews as problematic, so you might have to do some manual checks more often than you'd like.
ReviewFlowz
The interface of ReviewFlowz—review software for business. Image source.
ReviewFlowz is a review management software designed for companies that want to keep their online reputation in check without breaking a sweat.
How does it work? Simple. ReviewFlowz grabs reviews from all your favorite customer review apps—Google, Yelp, Trustpilot, and others—and neatly packs them into one easy-to-use dashboard. Got a less-than-stellar review? No worries. You’ll get a real-time alert so you can swoop in, respond, and save the day.
Again, a good fit for just about any biz size. ReviewFlowz has your back by collecting from all those places where your customers are talking about you.
Features:
- Centralized Dashboard. All your reviews in one place, no scavenger hunts required
- Real-Time Alerts. Get instant notifications when a new review lands, so you can act fast
- Sentiment Analysis. Automatically reads the mood of your feedback—because sometimes, you need a translator
- Multi-Platform Integration. Syncs with all your go-to business review apps
- Custom Reporting. Create reports that actually make sense
- Automated Responses. Set up auto-replies to handle the easy stuff, leaving you more time for the important things—like your coffee break.
Pricing
If you're just starting out, the Lite plan at $29/month is perfect for you. It covers the basics—tracking online reviews on platforms like Google Maps and Trustpilot, and integrating with Slack for real-time updates. Ideal for smaller teams who need a free review management software trial to get their feet wet.
For high-growth companies, the Pro plan at $129/month is your go-to. This plan adds more review profiles, integrates with Microsoft Teams and Zapier, and offers unmarked widgets—perfect for businesses looking to scale their review management app capabilities.
For larger enterprises with complex needs, the Premium plan at $299/month offers everything in Pro plus API access and advanced features like a review balancing engine— truly an all-in-one customer review management software solution.
Free trial: 14 days.
Pros and cons
ReviewFlowz users on G2 tell that it plays nice with Slack, so you get review updates right in your channel. Getting set up is a snap, even if you're not a techie. The support team really knows their stuff and is always ready to help out. Plus, the software won't bog down your system.
However...basic things like managing your account or changing your password or email can be weirdly tricky. What's up with that in this day and age? The trial period can be a bit confusing, especially when it comes to what features you actually get. And if you're a big company that needs a ton of integrations, ReviewFlowz might not cut it.
Sprout Social
Sprout Social is a powerhouse when it comes to review management software. One of the oldest platforms out there. It has certainly matured well.
It’s perfect for businesses that need to stay on top of customer feedback. If you’re tired of juggling multiple platforms just to keep up with app reviews and ratings, this tool is your new best friend, because again—it packs all you need to have.
For example, I used this tool to manage reviews for an app I was working on. Instead of hopping between the App Store, Google Play, and a bunch of other sites, Sprout Social brought everything together in one tidy dashboard. I set up automated alerts, so I knew the moment a new review hit. And guess what? No more late-night panics over a bad review I missed. Responding to feedback was as easy as pie—just a few clicks, and I was done. And, I could track review trends over time, which helped us improve the app based on real user insights
Features:
- Unified Inbox. All your reviews in one place. No more platform hopping!
- Automated Alerts. Get notified as soon as a new review comes in
- Analytics & Reporting. Track sentiment over time and see what’s really going on with your reviews
- Response Management. Reply to reviews directly from the platform
- Integration with Social Media. Manage reviews and social media together
- Custom Dashboards. Focus on the data that matters to you.
- Team Collaboration. Work with your team to handle reviews and social media both
Pricing
Their Standard plan starts at $199 per seat/month, which is perfect (but kinda pricey) for smaller teams that need a proper reputation and review management software. This plan includes everything you need for basic online review tracking and social media management.
For growing businesses, the Professional plan, at $299 per seat/month, adds more advanced features like competitive reports and customer support tools—ideal if you’re scaling up and need systematic review management software.
If your business requires all the bells and whistles, the Advanced plan at $399 per seat/month offers AI stuff, chatbots, and detailed sentiment analysis—a top choice for those serious about automated review software and managing their online reputation.
And if you’re a large enterprise with big needs, Sprout Social also offers a Custom plan. You can contact their team to tailor the package to fit your business perfectly. But it’ll cost you, obviously.
Free trial: 30 days.
Pros and cons
Sprout Social has some serious advantages.
The interface is a joy to use - it's honestly one of the best out there. You've got a bunch of templates to choose from, so you're not starting from scratch. You can see and manage reviews from all your clients in one spot, which is a huge time-saver. And let me tell you, their customer service is top-notch. It's so hard to find good support these days, but they've got it nailed.
At the same time, Sprout Social puts a limit on how many social and review accounts you can manage, which can be a bummer. The price tag can be pretty hefty for smaller businesses, especially if you're mainly looking for review management software. The Chrome extension has been known to cause a few hiccups here and there.
Review Trackers
The interface of Review Trackers - the review management software. Image source.
All major review platforms and all sorts of stuff to manage them. The name couldn’t be move obvious either. A decent all-in-one platform, that one.
I used this tool to track trends and pinpoint exactly where we needed to improve. It all happens in one centralized dashboard.
Features:
- Centralized Review Dashboard. Get all your reviews from the App Store, Google Play, and other major platforms in one place
- Automated Review Requests. Request new reviews from your customers with just a few clicks
- Sentiment Analysis. Gauge how customers feel about your brand with built-in sentiment analysis
- Custom Alerts. Set up alerts for specific keywords or ratings so you never miss an important review
- Competitor Monitoring. Keep tabs on your competitors’ reviews and compare their performance to yours (comparison is the thief of joy, they say—yeah, nah!)
- Reporting and Analytics. Generate in-depth reports to track trends, performance, and areas for improvement
- Multi-Platform Integration. Integrates with your existing software, APIs, toasters, and everything else
Pricing
The Essential Plan includes unlimited users, review monitoring, feedback requests, and competitor insights—all for a location-based price. This plan is ideal if you're starting out into the best rating app management.
For larger enterprises or businesses with more complex needs, Review Trackers offers Custom solutions. These plans include local listings management, local search rankings, and managed services—the best fit for businesses that need hands-off support.
There’s also a Data-only plan, just for app scouting. Here, we’ll say that there are better options for this—with upfront pricing. These guys will only tell you how much it’s going to cost after you contact them first.
Free trial: 14 days.
Pros and cons of ReviewTrackers
Here’s the G2 scoop on ReviewTrackers – one of those review management software gems that can save your sanity when ratings start flooding in faster than your morning Slack pings.
Whether feedback’s pouring in from Google Play or Apple’s App Store, everything lands in one slick hub – no more tab-hopping whiplash.
- Coverage buffet. It hoovers up reviews from 120-plus sites, so even your data-nerd product manager will do a happy dance.
- Brain-friendly dashboard. Clean charts, intuitive filters, and custom alerts so you can pounce on spicy comments before they torch your star rating.
- Price creep alert. Add more locations or sources and your bill tiptoes north – growth is awesome, just prep the budget.
- There are premium paywall vibes. For example, need API access or white-label magic? They’re locked behind the fancier tier, so keep your wallet handy.
- Initial setup is a puzzle time. Getting workflows just right can feel like solving a Rubik’s Cube, but once it clicks, it’s smooth sailing.
ReviewTrackers is fantastic for corralling feedback across app stores – just keep an eye on add-ons so you don’t get sticker shock.
YouScan
You know those Apple-and-Google review storms that keep you glued to two dashboards like it’s a bad rom-com? YouScan bundles them into one gorgeous feed, ties on a bow, and frees you up to breathe (or binge another marketing podcast).
Features making YouScan feel like a secret superpower:
- AI-Powered Insights. Think Jarvis for reviews: it sniffs out sentiment, hot topics, and trend spikes so you can squash bugs — or brag about wins — before lunch.
- Real-Time Monitoring. Ping! A fresh review lands, you get the nudge, and your reply hits so fast the user thinks you never sleep. Hero status unlocked.
- Visual Analytics. Color-coded charts even the most spreadsheet-averse PM can read at a glance. Metrics finally look… dare I say, pretty.
- Rock-solid support for Apple fans. It doubles as top-tier review management software for Apple App Store feedback — zero tab toggling, zero FOMO.
- And love for the Android crowd. Same one-hub magic works as review management software for Google Play Store buzz. All the reviews, one cozy home.
- Customizable Alerts. Set “uh-oh” keywords or big mood swings, and YouScan whispers before a tiny gripe snowballs into a public rant.
If you want the best customer review software that feels more like chatting with a savvy friend than wrestling data gremlins, YouScan’s your soulmate.
Pricing
If you're a small business or startup looking for essential features, the Starter Plan is perfect. Priced at $299 per month (billed annually).
For larger brands and agencies, the Unlimited Plans provide as many topics and mentions as you need.
Free trial: 7 days.
Pros and Cons
The platform users on G2 ensure it looks slick and is easy on the eyes. Their alert system is on point, giving you instant notifications when your brand gets mentioned. The support team is the real deal too; quick to respond, know their stuff, and always open to hearing your ideas.
YouScan's AI is pretty impressive as well. It's got intelligent tagging and this thing called Insights Copilot that helps you find actionable insights from customer reviews.
But there are a few "boo" moments. YouScan doesn't support monitoring Instagram Stories yet. Come on, guys! And if you want to look at historical data for specific date ranges, good luck. It's just plain challenging. Oh, and if you need to export URLs or detailed data from reports, get ready to roll up your sleeves and do some manual labor.
Determ
Determ is basically a turbo-charged broom that sweeps up every stray review so your online rep stays squeaky-clean. Picture Google Alerts, but with an espresso shot of energy: one smart dashboard, no frantic tab-surfing????(Yep, that’s the Google review management software vibe we love.)
Users ran it on both Apple and Google stores. Swapping ten messy tabs for one sun-lit command center is pure bliss. Trends jump out, spicy rants get cooled off, and happy-dance reviews surface — all before you drain your cold brew. That’s what great review management software for app stores is meant to do: stop sparks from turning into wildfires.
Features you’ll love:
- Centralized Dashboard – all in one tidy hub.
- Real-Time Monitoring – instant pings when feedback lands, so you can swoop in like a caped hero.
- Sentiment Analysis – mood-reading AI that tells you if users are tossing confetti or tomatoes.
- Custom Alerts – drop “uh-oh” triggers on keywords or star dips; nothing falls through the cracks.
- Reports providing slick exports that make you look like a data wizard in Monday’s stand-up.
- Multi-Platform Integration with your tech stack, so you’ll have Apple and Google reviews side-by-side.
- Automated Responses. All you have to do is pre-set replies to keep users smiling while you sip lattes.
Determ platform turns review chaos into calm confidence and frees up brainspace for building cool stuff instead of putting out fires.
Pricing of Determ
Let’s say you’re a scrappy startup that needs solid review tools but your wallet’s doing the worm. Enter the Starter Plan — just $99/month (finally, prices a founder can high-five). You get all the core review management software goodies to track buzz and jump on feedback before it snowballs. Bonus: there’s a 13-day free trial, so you can kick the tires without committing your lunch money.
Leveling up? The Pro Plan is your next power move. Think deeper analytics, extra automation, and the kind of insights that polish your brand’s online rep into shiny, five-star glory. Pricing’s bespoke — like a tailor-made suit — but yep, you still snag the free trial to make sure it fits.
Running a mega-app empire? The Enterprise Plan rolls out the red carpet: full API access, iron-clad security, and every bell and whistle this best review management software has in its arsenal. Price? Custom (translation: bigger), but so are the perks — and the volume discount doesn’t hurt.
Free trial on all plans: 13 glorious days to test-drive your soon-to-be favorite online review software.
Pros and cons
Determ has some big wins in its corner. The interface is a breeze to use - super simple and user-friendly. And if you ever need help, their customer support team is always on the ball.
You can customize your reports however you like, which is pretty sweet. And get this - Determ sends you real-time alerts whenever your keywords or phrases pop up. It's like having a personal assistant keeping an eye out for you.
But...Determ only lets you monitor mentions from the last 90 days. So if you need to go further back, you're out of luck. Some customers have also reported the occasional glitch or delay in the system. It's not constant, but it can be a bit of a nuisance.
Oh, and one more thing. Determ doesn't let you sort retweets. It's not a huge deal, but it can be annoying if you're trying to get a handle on your tweets.
Reputology
Tired of juggling your online reputation like a circus act? Enter Reputology—a review manager app that acts like your personal reputation lawyer. Are you a solo entrepreneur, running a growing company, or managing multiple clients at an agency? Tough luck, start looking somewhere else.
Ah, I’m joking. This ratings and reviews platform will save the day for you. It’s a must-have for industries where customer feedback is the lifeblood of success, like hospitality, healthcare, or retail.
I tried this tool to keep a close eye on Yelp and Facebook reviews for a mock hospitality client. Decent performance all-in-all, but the interface is just…meh, it could use a facelift.
Features:
- Multi-Platform Monitoring. Keep tabs on reviews from all major platforms in one place. Just all the rest of them, eh?
- Automated Alerts. Get notified immediately when a new review is posted
- Response Management. Easily reply to reviews directly from the platform
- In-Depth Analytics. Dive into data to see trends, recurring issues, and overall performance
- Sentiment Analysis. Understand customer sentiment at a glance
- White-Labeling. Customize the platform to reflect your brand
- Review Filtering. Sort reviews by keywords, ratings, or platforms to prioritize responses
Pricing
There are several plans to choose from:
Solo ($110/month): Good for small businesses managing their own reviews.
Professional ($180/month): Ideal for growing businesses needing more advanced features.
Agency ($400/month): Designed for agencies managing reviews for multiple clients. One of the few platforms out there catering to agencies!
Partner ($2,500/month): Great for large organizations or partners requiring extensive review management capabilities
Free trial: 14 days
Pros and cons
Reputology has some serious perks worth talking about. It's got legit analytics that help you spot trends and insights in customer reviews. That's some valuable intel right there. Plus, the software is a breeze to use. People rave about how easy it is to navigate. Reputology also sends you real-time alerts whenever a new review pops up. It's like having a trusty sidekick keeping watch 24/7.
The integration with Yelp is pretty limited. Welp, that's a bummer. And if you want to respond to reviews, you can't do it directly from the platform. You've gotta go elsewhere for that. Customization is also a bit of a letdown. There are some limitations there that might cramp your style.
Brandwatch
Brandwatch. The review management app that is like a tracker dog for your brand. Sniff through the entire internet to find exactly what people are saying about you, and bark at them. Obviously a decent fit for just about any kind of biz.
Tried this one as well—the software categorized mentions into custom buckets. I then delegated issues to the right mock team members. We tackled the most pressing concerns first, made our response strategy faster, and strolled into the sunset riding a rainbow. No, but really—it’s good.
Features:
- Consumer Intelligence. Get deep insights into what people are saying about your brand
- AI-Powered Analysis. Uncover trends in brand mentions
- Social Media Management. Track your brand’s presence across social media channels
- Influencer Marketing. Connect with influencers to amplify your brand
- Custom Categories. Organize mentions to prioritize responses and delegate tasks
- Extensive Database. Access online conversations going back to 2010, ensuring no mention is missed. Determ could really take a note here.
Pricing
Pricing for Brandwatch's services typically starts from $1,000 per month for their most basic packages and can go upwards depending on the features and customization you need. Here’s a brief breakdown:
Base Plans: Pricing generally starts around $1,000/month (wow!) when billed annually. These plans include essential features for social listening and customer intelligence.
Advanced Packages: These can cost $1,750/month or more, depending on the added functionalities, such as advanced social media management and reporting software.
Enterprise Solutions: Fully customized plans with a variety of add-ons can go well beyond these figures, reaching into the tens of thousands per year. Given the amount of social media noise it sifts through, I suppose it makes it worth the price.
Free trial: no. Pay up or find something else!
Pros and cons
The dashboards are like a choose-your-own-adventure book; you can customize them however you want. And the AI insights are just something else.Brandwatch speaks 30 languages. That's right, 30!
But, some users have reported that the sentiment analysis and data collection aren't always spot-on. If you want to integrate Brandwatch with other stuff or your own social media channels, well, good luck. Not impossible, but definitely not a walk in the park.
App Radar
Review management software interface. Image source.
The ultimate arch-nemesis! Joking.
App Radar is the go-to review management software for app developers and marketers who want to boost their app’s visibility. Designed for businesses of all sizes, App Radar helps you track, manage, and respond to user reviews across major app stores.
It solves the problem of scattered feedback by centralizing all your app reviews in one place, makes it easy to monitor user sentiment, addresses issues promptly, and improves your app’s overall ratings. What’s not the like? Even the logo is awesome.
We know this one well. Tried it recently—set up automated alerts for new reviews, so I never missed a beat. When a mock bug started causing negative feedback, I quickly identified the issue through the app's sentiment analysis feature, informed the mock development team, and responded to mock customers. My mock self was very pleased. It’s a pleasure to use, really.
Features:
- All-in-One Dashboard. Get all your reviews in one place
- Sentiment Analysis. Understand how customers feel about your app with easy-to-read sentiment scores
- Competitor Tracking. Keep an eye on your rivals’ reviews to spot trends
- Keyword Tracking. Identify the keywords users are using to describe your app, and optimize your metadata accordingly
- Automated Alerts. Get notified immediately when new reviews come in
- Custom Responses. Save time with templated responses or craft personalized replies on the go
Pricing
Appbot offers a straightforward pricing structure that’s designed to cater to businesses of various sizes, from startups to large enterprises. Here’s the scoop:
Small Plan ($39/month): Finally, a pricing option designed for normal people. Perfect for lean companies and startups looking to dip their toes into review management. You get access to basic stuff that help you monitor and respond to app reviews. Start with a 14-day free trial to see if it’s a good fit.
Large Plan ($149/month): Good for growing businesses that need more proper features. With this plan, you can manage multiple apps and take advantage of advanced analytics. It’s the sweet spot for businesses aiming to scale their customer engagement. Like the Small Plan, it comes with a 14-day free trial.
Premium Plan ($449/month): This plan includes everything from the Large Plan plus features like single sign-on (SSO) and premium support. Perfect for companies that demand top-tier tools.
Free trial: 14 days.
Pros and cons
App Radar has some decent tricks up its sleeve for app store optimization. It's got a solid set of features that can help you boost your app's visibility. The customer service is great; App Radar's support team is like a group of superheroes always ready to save the day. Plus, the platform is constantly evolving. Regular updates mean you're always getting the latest and greatest.
Sometimes the auto-reply feature goes on the fritz for iOS. If you're someone who lives and breathes mobile apps, well, too bad. App Radar doesn't have one. It's a web-only party. Oh, and every once in a while, the data accuracy can be a bit... inconsistent. But just a bit.
Here's a comparison table for all the review tools listed before:
Tool Title | Starting Price/month | Trial Days |
AppFollow | $179 | 10 days |
Appbot | $39 | 14 days |
AppReviewBot | $19 | 14 days |
Birdeye | $299 | 30 days |
ReviewFlowz | $29 | 14 days |
Sprout Social | $199 | 30 days |
Review Trackers | Custom | 14 days |
YouScan | $299 | 7 days |
Determ | $99 | 13 days |
Reputology | $110 | 14 days |
Brandwatch | $1,000 | No trial |
FAQs on review management software
What is review management software?
Picture a magic console that sucks in every star, rant, and happy-dance emoji from the App Store, Google Play, even the Amazon Appstore, then lines them up in one Instagram-worthy dashboard. No 20-tab chaos, no screenshot scavenger hunts — just your entire rep sitting there, ready for its close-up. That’s a solid review management platform in action.
How does review management software work?
The moment a review pops up, the tool scoops it, pings you with a friendly “ding,” and lets you reply right inside the dashboard. Plus, its built-in mood meter tracks whether users are throwing confetti or shade, so you know if that new feature is a hero or a zero — before Slack even finishes loading.
Why use review management software?
Because reclaiming your sanity is underrated, friend. One slick view means you spot trends, squash fires, and keep those star ratings climbing — all before your double-shot flat white hits room temp.
Read also
Your mobile app reputation matters. Stop ignoring it.
Crack App Analytics: Expert Guide to Win the App Store Game in 2025
Guide to App Store Analytics: Find the Data, Follow the Clues, Grow
5 Secrets of Reputation Automation in 2025: Best Tools & Tactics
Online Review Management Reputation Software: 15 Tools Review
