App & Play Store Ratings & Reviews Management For Smart Teams

Automate your review management process to focus on what matters. Manage and reply to app reviews, find critical insights, increase your app rating, customer satisfaction and team's efficiency with less clicks.

Manage every single aspect of your app ratings & reviews from one platform

Process user reviews with 2 clicks

Process user reviews with 2 clicks

Monitor and reply to app store reviews without any redirection to app stores.

Analyze user feedback to find insights and issues

Analyze user feedback to find insights and issues

Get a full understanding of what your users want from your product and what issues they face.

Track critical metrics to improve your KPIs

Track critical metrics to improve your KPIs

Keep an eye on app rating changes, review sentiment, number of bugs, CSAT, and more.

Automate review management process

Automate review management process

Delegate routine to us to save time for what's really important.

Organize seamless collaboration between teams

Organize seamless collaboration between teams

Set up custom tags to receive reviews that your team needs the most:

Feature requests for Product teams
Reviews about bugs of malfunctioning for Tech teams
Reviews that require a reply for Support teams

How our clients benefits from using AppFollow

+0.8

is the average rating increase seen after starting using AppFollow

40%

is the average number of users to update reviews after a reply

850%

is the average estimated ROI from using AppFollow

Integrate with your existing workflow

Integrate with your existing workflow
Monitor and respond to your app reviews directly in Zendesk, Slack, Salesforce, Helpshift, and 33 more services that you already use.
Choose what reviews you want to receive — negative, positive, all — and when.

Find growth insights on our blog

Miro's cross-device product team manages reviews and ASO with AppFollow Success Stories

Miro's cross-device product team manages reviews and ASO with AppFollow

Kakao Games Europe gets +1.52 in rating for reviews responded with AppFollow Success Stories

Kakao Games Europe gets +1.52 in rating for reviews responded with AppFollow

Techstyle tracks trending topics and sentiment for app review insights with AppFollow Success Stories

Techstyle tracks trending topics and sentiment for app review insights with AppFollow

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app store performance and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 55 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales
wave   Free plan
$0   /mo
A good way to start
Get started
ok   Premium plans
From $55   /mo
Start free 10-day trial
Choose a plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales Learn more  

Prices are per month for the annual subscription period.

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